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INFINITI of Lynnwood

Lynnwood, WA

Overview
Employees
Reviews
Vehicles
4.6
602 Reviews
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17305 WA-99

Lynnwood, WA

98037

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Showing 602 reviews

October 29, 2025

Doing business with Infinite is always a smooth process. We have enjoyed every experience with them More

by jenniferbbg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Nakagaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2025 -

INFINITI of Lynnwood responded

Hi Jennifer, Thank you so much for your kind words and for being a valued customer! We’re thrilled to hear that every experience with INFINITI has been smooth and enjoyable. Our team truly appreciates your continued trust and loyalty — it means a lot to us. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 24, 2025

Straightforward and great experience. Didnt feel oversold or pushed for upgrades, was clear in their communication of what was needed. More

by mcmurn0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2025 -

INFINITI of Lynnwood responded

Thank you so much for sharing your experience! We’re thrilled to hear that you found the process straightforward and appreciated our clear communication. Providing a transparent and pressure-free experience is always our goal, and it’s wonderful to know we met your expectations. If you have any questions or concerns, please do not hesitate to reach out to me directly. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 20, 2025

I always take my Infinity to the dealer because I get the best customer service and car repairs vs going somewhere else. More

by vlangwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2025 -

INFINITI of Lynnwood responded

Thank you so much for the 5-star review! We truly appreciate your loyalty and are thrilled to hear that you consistently choose us for both customer service and vehicle care. It means a lot to know you trust us with your INFINITI and that our team continues to meet your expectations. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 17, 2025

I was treated very well when I entered the Service Department. Joel knew my name and showed me to the lounge for drinks, snacks and TV. The appointment was set up for 1hr and 15 mins. But the time was More

by tmill2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2025 -

INFINITI of Lynnwood responded

Thank you so much for your kind words! We're delighted to hear that you had a great experience with Joel and that he made you feel welcomed and well taken care of. It's great to know the appointment was efficient, and that Joel was able to assist with your warranty and getting you set up with INFINITI USA. We’re always here to help, and we look forward to seeing you again for your future warranty work and updates. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 15, 2025

I will hold on my review at this time, to see if I can get some service from the dealership, I'm currently not pleased and have tried to get a hold of the salesman who sold me this troubled vehicle. More

by haroldhollingsworth
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Lin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Martin
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Oct 16, 2025 -

INFINITI of Lynnwood responded

Dear Harold, Thank you for your feedback. We understand your frustration and genuinely want to help resolve the concerns you’re experiencing. Please know that our management team has made several attempts to reach you, but we have not yet received a response. We’re still here and ready to assist however we can. Additionally, I’d like to kindly clarify that Erica Lin, who is mentioned in the review, is not based at INFINITI of Lynnwood and has never had any interaction with you. She is part of our Bellevue team and wasn’t involved in the sale or service of your vehicle. We’d appreciate the opportunity to speak with you directly and work toward a resolution. Please feel free to reach out at your earliest convenience. Sales Management Team INFINITI of Lynnwood (425) 409-6274

Oct 16, 2025 -

haroldhollingsworth responded

I left a message and look forward to resolving this, I appreciate the patience and interest in settling things

October 14, 2025

Rodger is very friendly. Down to earth friendly. He listens and does things with your request. He has a lot of good qualities of customer service More

by SHAMSUN.NISHAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2025 -

INFINITI of Lynnwood responded

Thank you so much for the kind words and 5-star review! We're thrilled to hear that you had such a positive experience with Rodger. His friendly, attentive approach truly reflects the level of service we strive to provide every day. We’ll be sure to pass along your compliments to him — feedback like yours means a lot to our team! If you have any questions or need anything in the future, please don’t hesitate to reach out. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 09, 2025

All parties involved worked hard to get us the exact vehicle we were looking for and do it at favorable prices. When the vehicle arrived, we were in and out in about an hour! More

by Josh
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Lonsdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2025 -

INFINITI of Lynnwood responded

Thank you so much for the fantastic 5-star review Josh! We're thrilled to hear that our team was able to find the exact vehicle you were looking for and make the entire process smooth and efficient. It’s always our goal to provide a seamless and satisfying experience from start to finish, and we’re glad we delivered that for you. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 06, 2025

Recently moved from Seattle, 1st experience at Lynnwood Infinity- Roger was polite and professional. When unexpected work needed, answered questions clearly and concisely. Decision was to do work curren More

by bgs1549
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Nakagaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2025 -

INFINITI of Lynnwood responded

Thank you for sharing your experience and welcome to the Lynnwood area! We're glad to hear that Roger provided polite, professional service and was able to clearly answer your questions during your visit. We appreciate your trust in us to handle the immediate work and completely understand your plan to follow up with your service department in California. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 02, 2025

Very clean professional service. Appreciate that about the dealership. Could ask for a better experience. More

by Chris
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2025 -

INFINITI of Lynnwood responded

Thank you for your thoughtful review Chris! We're so glad to hear you had a great experience and appreciated the clean, professional environment at our dealership. That’s exactly the standard we strive to maintain every day. If you ever need anything or have questions down the road, please don’t hesitate to reach out. We’re always here to help and committed to providing the best possible service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

September 30, 2025

Very courteous and prompt responses to all questions and concerns. Answered all calls and text messages promptly. More

by bill@PreservationPartners.org
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reynaldo marquez
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Oct 02, 2025 -

INFINITI of Lynnwood responded

Thank you so much for your 5-star review! We truly appreciate you taking the time to share your experience. We're glad to hear that our team was able to provide courteous and prompt responses to all your questions and concerns. Your satisfaction is very important to us, and it's great to know we met your expectations. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

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