INFINITI of Grand Rapids

I purchased a 2017 Nissan Armada in Dec 2022. Within 2 weeks later, I noticed that air was leaking from the rear tires, so I took it to the tire shop, where they showed me both the rear rims were Within 2 weeks later, I noticed that air was leaking from the rear tires, so I took it to the tire shop, where they showed me both the rear rims were bent. We quickly realized why, while driving the car the next week, the rear air bag suspension failed & the car dropped onto the back tires. I had to replace the air bag suspension pump that clearly was already failing when I purchased the vehicle, & pay to have the rims fixed & new tires from the damage all within a month of purchasing this car. I signed an 'as is' purchase agreement so I did not contact them. Around the 8 month mark, my transmission was slipping, so I stopped the vehicle & waited for a tow. The mechanic said the transmission fluid lines were completely rusted through, another $500 repair. It was not 2 months later & I saw something leaking under my drivers tire. We did not have the money to repair it at the time, & not knowing what it was, parked it for the winter. Come Spring 2024, we have the money to have it looked at & we take it to the shop. The air conditioning line had a hole on it that was duct taped!!! $3000 repair. 5 months ago, I decided to post a review on Google about the unethical practices of this dealership, to which they decide to respond, "Good morning Lindsey, I am surprised to see your review. You purchased a fully reconditioned 90,000 mile vehicle in December of 2022 and at the time of purchase, you declined a Vehicle Service Contract. We have not seen you in for service since the vehicle purchase. I wish that you were honest with your review. Thanks, Craig Russell - Executive Manager." Calling a customer a liar is disgusting & if he had looked at my file, he would have seen that I would have never drove there for service because I drove over an hour and a half to purchase that car, nor would I after seeing their shady practices. 3 months ago I replaced the battery, & today need a new fuel pump all within 2 years of purchase. UNETHICAL! More

I feel that I can trust this dealership (and Adam) to give me their honest opinion and provide me with quality work. give me their honest opinion and provide me with quality work. More

Infiniti is excellent. Great customer service. The waiting are is fully equipped with snack and coffee! My favorite part of having my car serviced is the relational proce Great customer service. The waiting are is fully equipped with snack and coffee! My favorite part of having my car serviced is the relational process that supports the custome. More

Infiniti is offers exceptional service and is a high quality brand. Very pleased with the service received from this dealership. quality brand. Very pleased with the service received from this dealership. More