INFINITI of Elk Grove

Richard saves the day! Richard was amazing! He turned around a potentially bad customer experience into a delighted one. The dealer's website lost an appointment that I ha Richard was amazing! He turned around a potentially bad customer experience into a delighted one. The dealer's website lost an appointment that I had to take time off from work to get done. Getting time off during the day for me is RARE!. Once I arrived, the appointment was unable to be retrieved. Richard worked with me, asked for my patience and worked out with me that if I waited a little longer than the original appointment window that he would try to work in my vehicle for the service I needed. A pro... he made sure I knew the status of the car while I waited. The technicians were able to get me out ahead of the expected time - AND washed the car too! Richard... THANK YOU for EXCEEDINGLY great customer service and turning around a disaster for me into a win! (Now can you do something about that website????) More

It is the reps that make it so good Ashley is the best, but all are great. The mechanics are thorough and professional. I always walk away knowing that the best work is done, and that th Ashley is the best, but all are great. The mechanics are thorough and professional. I always walk away knowing that the best work is done, and that the team wants to have customers that return. Very fast response and all details are covered. More

Lee was great to work with has soon has a stepped into the dealership. An excellent example of great customer service and satisfaction! Great to do business with. I highly recommend this dealership with L the dealership. An excellent example of great customer service and satisfaction! Great to do business with. I highly recommend this dealership with Lee and will be working with in the future once again. Its a great experience with how infiniti of Elk Grove is trustworthy and quick respond if you have any question. Very happy with the customer service and would recommend Lee to anyone. More

Once again a pleasing experience purchasing a new car from Infinity of Elk Grove. Lee Mahoney was very thoughtful working my wife and myself through the process of moving into the new2020 QX50. No pres from Infinity of Elk Grove. Lee Mahoney was very thoughtful working my wife and myself through the process of moving into the new2020 QX50. No pressure, ease of answering all our questions, helping us make the best decision for our needs. More

Excellent Service Advisor Ashley went above and beyond in assisting me when my car was being serviced. She kept me fully informed,is very responsive, and is excellent! Ashley went above and beyond in assisting me when my car was being serviced. She kept me fully informed,is very responsive, and is excellent! More

We had a great car buying experience at Infiniti of Elk Grove! We got the exact car we wanted for a price better than we were expecting! Grove! We got the exact car we wanted for a price better than we were expecting! More

Outstanding dealership Got a better deal than I would have believed. All the staff were helpful with no high pressure. Highly recommend this dealership for new or used vehi Got a better deal than I would have believed. All the staff were helpful with no high pressure. Highly recommend this dealership for new or used vehicles. More

I have always had a very positive experience with Infiniti of Elk Grove. From the time you are greeted by my service advisor Ashley. Until whatever service or just checking fluids. They treat very we Infiniti of Elk Grove. From the time you are greeted by my service advisor Ashley. Until whatever service or just checking fluids. They treat very well. Ashley has always been my Advisor at Infiniti of ElkGrove. All I can say is she is a wonder asset to Infiniti. She gets a 10+ from me on. Ashley is very polite, knowledgeable, Efficient, kind, everything you want when you are having your Infiniti serviced. Thank you Ashley of Infiniti of Elk Grove. Tammy More

Really Easy to talk to over the phone. Very professional & gave me a lot of info as a first buyer. They even gave us snacks! & gave me a lot of info as a first buyer. They even gave us snacks! More

From start to finish Kim, Lee, and Francisco were nothing but helpful and professional!! No games like other dealerships which has always been a huge deterrent for me when buying a car! Grade A service from but helpful and professional!! No games like other dealerships which has always been a huge deterrent for me when buying a car! Grade A service from start to finish here at Elk Grove Infiniti More