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INFINITI of Coconut Creek

Coconut Creek, FL

4.5
912 Reviews
Since opening our doors in 2003, INFINITI of Coconut Creek has been devoted to delivering a refined, customer-first experience for drivers in Coconut Creek, Fort Lauderdale, Coral Springs, Boca Raton, and beyond. Our philosophy is rooted in a simple idea: treat every guest the way we’d want to be treated. Over the years, that approach has turned first-time buyers into lifelong clients. From the Q50 to the QX60 and the QX80, our showroom features the latest INFINITI models built for style, comfort, and performance. Whether you’re commuting through Fort Lauderdale or heading toward Boca Raton, our team will help you find the right model and trim for your needs. Our sales professionals are ready to guide you through every feature, assist with comparisons, and arrange a personalized test drive. If you’re considering a Pre-Owned or Certified INFINITI, you can shop confidently knowing we offer a carefully curated selection of vehicles—each thoroughly inspected to ensure quality and peace of mind. Securing financing or leasing your next INFINITI should be a stress-free process. At our Finance Center, we partner with trusted lenders to offer competitive rates, flexible terms, and personalized plans. You can begin the process at any time using our secure online application, saving you time when you visit. No matter where you’re coming from—Coral Springs, Boca Raton, or Fort Lauderdale—we’re here to help you drive home in the INFINITI you’ve always wanted.
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5501 West Sample Road

Coconut Creek, FL

33073

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Showing 912 reviews

December 31, 2025

Fantastic experience leasing our vehicle from Ralph at Infiniti of Coconut Creek ! He was very professional , courteous , and knowledgeable. He’s a no nonsense salesman who doesn’t play games. He worked a More

by Matthew P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Reichhold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Rucco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2026 -

INFINITI of Coconut Creek responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing INFINITI of Coconut Creek! Jeffrey Pool Sales Operations Manager INFINITI of Coconut Creek Phone: 954-861-6100 ext. 1007 Email: jpool@infcc.com

November 02, 2025

I had a great experience buying my car from Ralph! From the moment I walked in, he was friendly, patient, and genuinely helpful. He took the time to answer all my questions, explained everything clear More

by nataliemicheal21
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Reichhold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Wertman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Legros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2025 -

INFINITI of Coconut Creek responded

Thank you for choosing INFINITI of Coconut Creek. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Daniel Norris Customer Experience Manager Mike@infcc.com

September 29, 2025

Refused to service my vehicle with no reasoning. Unprofessional and rude. I am a paying customer who deserves fair treatment and not be discriminated. More

by daviddiaz2312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Crowley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2025 -

INFINITI of Coconut Creek responded

David, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time. Customer Experience Manager INFINITI of Coconut Creek Lmuirhead@infcc.om

Oct 07, 2025 -

INFINITI of Coconut Creek responded

David, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time. Customer Experience Manager INFINITI of Coconut Creek dnorris@infcc.com

August 03, 2025

This dealership is awesome! They are honest and efficient. It's always clean and welcoming in the showroom with beautiful flower arrangements! This is my second purchase here wi More

by Shannon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Reichhold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Wolter
Aug 03, 2025 -

INFINITI of Coconut Creek responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing INFINITI of Coconut Creek. We look forward to having you as one of our valued customers for many more years to come! Daniel Norris Customer Experience Manager Mike@infcc.com

June 26, 2025

Ralph Reichold was really so incredible to work with! He was helpful, thorough and made us feel comfortable and confident with every step of the process! This is my second vehicle purchase from IOCC and More

by AmandaF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Reichhold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Wertman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2025 -

INFINITI of Coconut Creek responded

Here at INFINITI of Coconut Creek, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Michael Crowley General Manager INFINITI Mike@infcc.com

June 25, 2025

Marvin Sanders is very knowledgeable about cars. . He told me all the information about the car I was looking into . He is very patient and took his time explaining all detail . I would recommend hi More

by Teresa.drayton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marvin Saunders
Jun 26, 2025 -

INFINITI of Coconut Creek responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Michael Crowley General Manager INFINITI Mike@infcc.com

June 18, 2025

This is truly the most unprofessional dealership I have ever experienced. From the service writer to sales and even the phone operator were all rude.. I am having several issues due to their negligence and More

by rebarnashville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Crowley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel White
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Zembruski
Jun 18, 2025 -

INFINITI of Coconut Creek responded

Thank you for sharing your feedback. We sincerely regret to hear that you didnt have a positive experience at our dealership. Could you please provide us with your contact information so we can thoroughly review your visit and address your concerns? Although we're disappointed to learn that we fell short of your expectations, were committed to rectifying the situation and preventing similar incidents from happening in the future. In the meantime, I'll take the initiative to find your information, communicate with my management team, and give you a call. Customer Experience Manager INFINITI of Coconut Creek Jeffrey Pool

May 15, 2025

Recently had my car serviced. My service advisor Denni Ulloa was amazing. Explained everything and answered all my questions. Great experience! More

by Elkeojeda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denni Ulloa
May 15, 2025 -

INFINITI of Coconut Creek responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Michael Crowley General Manager INFINITI Mike@infcc.com

April 25, 2025

Ralph the sales representative was super great! His experience in the business is top notch. I left satisfied with the purchase of my new Qx60. Thank you for your great customer service! More

by Shellyannslacks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Reichhold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

INFINITI of Coconut Creek responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Michael Crowley General Manager INFINITI Mike@infcc.com

March 20, 2025

This people don't care about your business because is cash !!! Sales person , sales managers , even the General Manager don't respond to phone calls or emails , this place is a discriminate place !!! More

by Armando Scorza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Vitale, Robert Spencer
Mar 24, 2025 -

INFINITI of Coconut Creek responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Armando. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Customer Experience Manager INFINITI of Coconut Creek Lmuirhead@infcc.om

Mar 26, 2025 -

INFINITI of Coconut Creek responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Armando. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Customer Experience Manager INFINITI of Coconut Creek Lmuirhead@infcc.om

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