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INFINITI of Coconut Creek
Coconut Creek, FL
918 Reviews
Since opening our doors in 2003, INFINITI of Coconut Creek has been devoted to delivering a refined, customer-first experience for drivers in Coconut Creek, Fort Lauderdale, Coral Springs, Boca Raton, and beyond. Our philosophy is rooted in a simple idea: treat every guest the way we’d want to be treated. Over the years, that approach has turned first-time buyers into lifelong clients.
From the Q50 to the QX60 and the QX80, our showroom features the latest INFINITI models built for style, comfort, and performance. Whether you’re commuting through Fort Lauderdale or heading toward Boca Raton, our team will help you find the right model and trim for your needs. Our sales professionals are ready to guide you through every feature, assist with comparisons, and arrange a personalized test drive.
If you’re considering a Pre-Owned or Certified INFINITI, you can shop confidently knowing we offer a carefully curated selection of vehicles—each thoroughly inspected to ensure quality and peace of mind.
Securing financing or leasing your next INFINITI should be a stress-free process. At our Finance Center, we partner with trusted lenders to offer competitive rates, flexible terms, and personalized plans. You can begin the process at any time using our secure online application, saving you time when you visit.
No matter where you’re coming from—Coral Springs, Boca Raton, or Fort Lauderdale—we’re here to help you drive home in the INFINITI you’ve always wanted.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 918 reviews
June 09, 2026
I leased an Infiniti Q50S in 2018. At the end of the lease, I decided to purchase the vehicle and an extended warranty. The warranty cost $2328(the best warranty that was available) an At the end of the lease, I decided to purchase the vehicle and an extended warranty. The warranty cost $2328(the best warranty that was available) and the term was 48 months or 48,000 miles. Because I purchased it at the dealership, I thought that it was through Infiniti of North America, providing me with peace of mind, only to later find out that it was through a third-party contractor. Recently, I brought my car to a Firestone Complete Auto Care center for a routine oil change and tire rotation. While waiting for the car, I was informed by the technician that there was a problem. When removing the oil plug, a part of the oil pan came with it, which was not supposed to happen and the oil pan had to be replaced. I was told that this was not an uncommon occurrence and that it was a design flaw. I contacted Infiniti of Coconut Creek about the issue. The person in service said that they could not rely on a third party opinion and that the car would have to be towed, which was not drivable at the time, to the dealership so they could inspect it. Again, the warranty I purchased was bumper to bumper. In the event that the issue was not covered, it would cost me over $2800 in labor to replace the oil pan. How insane was that. Instead, I made a decision to let Firestone replace the oil pan, which cost $366.46. By the way, once they received the part, it took no longer than 2 hours to replace it. Infiniti told me that it would be between 6 and 8 hours. If I had towed the car to Infiniti and that they would not cover it, there was no way I would let them proceed. I made the right decision. I then contacted Infiniti of North America and repeatedly explained the issue to a number of people. Time that I will never get back. After all the time I wasted, all I got was apologies for the situation I was in and Infiniti of North America could do nothing. I asked if Infiniti had any control over the dealerships, what the dealership could charge for repairs or if there was any remediation or arbitration on the customers behalf. Apparently not. All I can say, is that I will continue to let people know how Infiniti of North America does not advocate for the customer and are only interested in selling cars to dealerships who only care about their profit margin. In all honesty, I did receive a voicemail from Nash, the service advisor, at Infininit of Coconut Creek, Florida, I tried to contact him a number of times, but to this day, has not returned my calls. I even tried to contact the general manager, but no one would allow me to speak to him. Totally pathetic. Infiniti of Coconut Creek, the management and its staff are only interested in one thing: taking advantage of customers who trust them. You’ve got to make a living somehow. Why not do it at the expense of others. Their practices are unconscionable. Wherever I can post a review I will continue to do so. More
by grr79
May 17, 2026
We had a great experience at Infinity Coconut Creek. We worked with Ralph Reichhold. He was very knowledgeable and professional. We have owned Lincoln Navigators for decades, we recently purchased a 20 We worked with Ralph Reichhold. He was very knowledgeable and professional. We have owned Lincoln Navigators for decades, we recently purchased a 2025 Navigator. After months trying to adjust to the new technology we decided it wasn’t the right fit for us . We went to many car brand dealerships and couldn’t find the right fit. Finally we went to Infinity Coconut Creek, we fell in love with the 2026 Infinity QX80. Very similar to the navigator but without the crazy touch technology. Ralph was amazing, he took the time to address our concerns and walk us through the manual features we had been missing in the prior car . More
by libby.chiapperino
Employees Worked With
April 26, 2026
Wonderful experience with Infiniti dealer. Ralph exceed my expectations and we got our perfect vehicle! Ralph exceed my expectations and we got our perfect vehicle! More
by mroopchan
Employees Worked With
April 22, 2026
Ralph was extremely personable and an absolute pleasure to work with. Very responsive, knowledgeable and helpful. I look forward to working with him again!! to work with. Very responsive, knowledgeable and helpful. I look forward to working with him again!! More
by Jeremy
Employees Worked With
April 18, 2026
We just had such a pleasant experience at Infiniti of Coconut Creek. Our Salesman Ralph made the car buying experience so easy and hassle free. He knew what we wanted, came to an agreement on price and t Coconut Creek. Our Salesman Ralph made the car buying experience so easy and hassle free. He knew what we wanted, came to an agreement on price and the transaction happened faster than I could imagine, Sales consultants like him give me hope that the car buying process shouldn’t be difficult but pleasant and reassuring. Will definitely be referring friends and family to him! More
by RThomas
Employees Worked With
April 14, 2026
Ralph was wonderful. He made the process seamless. He listened to what I wanted and made it happen! I would definitely buy from him again! He made the process seamless. He listened to what I wanted and made it happen! I would definitely buy from him again! More
by c Bell
Employees Worked With
March 28, 2026
Ralph Reichhold made my experience at INFINITI Coconut Creek excellent from start to finish. He was knowledgeable, patient, and explained every detail in a way that was easy to understand. I felt comforta Creek excellent from start to finish. He was knowledgeable, patient, and explained every detail in a way that was easy to understand. I felt comfortable and confident the whole time. Definitely one of the best sales experiences I’ve had. More
by Jimmy.serra2020
Employees Worked With
March 15, 2026
Dayton Hedges was great to work with. He went above and beyond and made the whole experience great. He was great to work with and did not hesitate to renegotiate our deal a few times to o He went above and beyond and made the whole experience great. He was great to work with and did not hesitate to renegotiate our deal a few times to our liking. However, their finance department is a complete scam. They completely changed the numbers and were charging additional fees and taxes that they were not supposed to charge. If I had not caught it before signing, they would have charged an additional $1000+. Be aware. More
by Levan
Employees Worked With
February 26, 2026
Great people working here. They made sure we got a great deal and went above and beyond to make sure we were happy with everything before we left. I would highly recommend th They made sure we got a great deal and went above and beyond to make sure we were happy with everything before we left. I would highly recommend them to anyone looking for a vehicle More
by Pocket8s50
February 26, 2026
I had a pleasurable experience at Infiniti of Coconut Creek. They are very accommodating and the staff is professional. My experience with Goldbert was great. He helped me find the SUV I wanted and I h Creek. They are very accommodating and the staff is professional. My experience with Goldbert was great. He helped me find the SUV I wanted and I have no regrets. He did not just sell me the vehicle but was always responsive when I had any questions later. I definitely would recommend this dealership and Goldbert to my friends and have recommended in the past. Thanks again Goldbert for a pleasant experience. More
by Angie
Employees Worked With
