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INFINITI Roseville - Service Center

Roseville, CA

4.7
260 Reviews
Call Service Center (916) 633-1120

260 Reviews of INFINITI Roseville - Service Center

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April 10, 2025

Dan was very informative And friendly. Very knowledgeable. Everything was done on time. Price was great. Thank you. More

by MIKEHEUSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2025 -

INFINITI Roseville responded

Mike, Thank you for the 5-star review! We are so glad Dan was amazing to work with. We look forward to the next time!

April 09, 2025

Quick, honest, friendly support. I appreciate the transparency. Good good good golly miss Molly we sure like to party. More

by GFunk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

INFINITI Roseville responded

Thank you for the amazing review! We look forward to continuing to serve you.

April 08, 2025

Great service, Very accommodating. Some miscommunication about resetting service reminders. Grateful for the job and fast turnaround. More

by VICTORIA31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

INFINITI Roseville responded

Victoria, Thank you for the 5-star review! We are so glad you had a great service experience with us. We look forward to the next time!

April 08, 2025

This dealership provides excellent customer service and I am to come here when I need my vehicle serviced. More

by PASILLASBRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2025 -

INFINITI Roseville responded

Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience with both our customer service and our service department. We truly appreciate your trust in us and are glad to be your go-to dealership for both your vehicle purchases and service needs. We look forward to the next time!

April 07, 2025

Everyone I had contact with was very friendly. My service took exactly as long as I was told it would, and my car looked great afterward. Thank you Infinity Roseville! More

by TYSHALLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Ussery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

INFINITI Roseville responded

Thank you so much for the amazing review! We are so glad to hear you had a seamless service visit with us. We look forward to continuing to serve you!

April 07, 2025

Dan has always made my service experience great. He explains issues with detail and gives honest advice on what to expect. He is the main reason I continue coming back to the dealership for service. More

by ASHAKUMAR1201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2025 -

INFINITI Roseville responded

Thank you so much for your kind words! We're thrilled to hear that Dan has consistently provided you with excellent service. His dedication to providing detailed explanations and honest advice is exactly what we strive for. It's wonderful to know that he's the reason you keep coming back to us for service. We truly appreciate your loyalty and look forward to continuing to serve you in the future!

April 05, 2025

The check in process was fast. Jairo was knowledgeable and answered all questions regarding revised estimate of the work needed. He helped me to pick out was needed to be done ri More

by ADM0652
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

INFINITI Roseville responded

Thank you for sharing your experience! We're so glad to hear that Jairo was able to assist you efficiently and answer all your questions with clarity. We truly appreciate your kind words and are happy you had a positive experience. We look forward to a long-lasting relationship!

April 02, 2025

I am loyal to the brand and the Roseville location based on customer service. Everyone is amazing More

by SHANNONLOVE
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah Caplan
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Apr 03, 2025 -

INFINITI Roseville responded

Shannon, Thank you so much for your kind words and for being a loyal customer! We’re thrilled to hear that our team at the Roseville location has consistently provided you with exceptional service. We truly value your support and are grateful for the opportunity to continue serving you. If there's anything we can do to make your next visit even better, please don’t hesitate to let us know!

April 01, 2025

The check in and check ours process was smooth, no surprises. They kept me informed all the way through. More

by tntdadd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2025 -

INFINITI Roseville responded

Thank you for the 5-star review! We're so glad your experience has been a seamless one. We look forward to the next time we can assist you!

March 31, 2025

I appreciate the fast service, after speaking with Matthew I expected the repair to take much longer than expected. Thank you service team for your service and your professionalism. More

by Andresfeliciano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2025 -

INFINITI Roseville responded

Andres, Thank you for your kind words! We’re so glad to hear that Matthew was able to manage your repair efficiently and exceed your expectations. We take pride in providing fast, professional service, and it's great to know that our team made your experience smooth and hassle-free. We appreciate your trust in us and look forward to assisting you again in the future!

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