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INFINITI Roseville - Service Center

Roseville, CA

4.7
259 Reviews

259 Reviews of INFINITI Roseville - Service Center

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June 12, 2025

This was such a seamless process for recall . I appreciate the speediness and also keeping me updated. More

by AMYGUNTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

INFINITI Roseville responded

Thank you so much for the 5-star review! We are glad your service visit was a great one. We look forward to continuing to serve you.

June 12, 2025

Excellent customer service. They listened and took care of the problem quickly with good communication! More

by Gjtaylor5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

INFINITI Roseville responded

Thank you for the 5-star review! We are so glad your experience with us was a great one. We look forward to a long-lasting relationship!

June 11, 2025

On time,, very friendly staff. Very, knowledgeable Dan kept me updated on the status of ny car More

by EBALCOMMISH
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

INFINITI Roseville responded

Thank you for the kind words! We are so glad Dan took great car of you and your vehicle during your service visit. We look forward to continuing to assist you.

June 08, 2025

Roseville Infiniti took good care to repair my car. Dan was informative and helpful! I’ll be back. More

by Dbesty1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

INFINITI Roseville responded

Thank you for your 5-star review and your kind words! We are happy to hear that Dan was able to help you and give you great customer service. We love working hard to make sure we give our clients the best experience. Wishing you many happy miles!

June 05, 2025

The service team was very professional and Miguel, in particular, was very affable: he LISTENED to what I told him and acted accordingly, keeping me informed along the way. It was quite simply an enjoya More

by TAUTOG199
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel
Jun 06, 2025 -

INFINITI Roseville responded

Thank you for your kind words and for recognizing Miguel’s excellent service! We’re so glad to hear that he listened closely, kept you informed, and made the process smooth and enjoyable. Our team takes pride in providing professional and personalized care. We appreciate your feedback and look forward to serving you again!

June 03, 2025

Jairo Gutierrez is following up on a very serious issue with the Goodyear tires I previously purchased at Infiniti of Roseville. I very much appreciate all Jairo’s efforts and am looking forward to hearing More

by JDEMARCO99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

INFINITI Roseville responded

Thank you for the 5-star review! We are so glad to hear Jairo is taking wonderful care of you and resolving any issues. We are always here if you need anything and we look forward to continuing to serve you.

June 03, 2025

They were prompt in greeting me when I arrived. They called me by name right away which was impressive. Very friendly and kept me updated as my car was being worked on. More

by LP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

INFINITI Roseville responded

Thank you for the amazing review! We are so glad you had an excellent service experience with us. We look forward to continuing to serve you.

June 02, 2025

I live about 75 min. from the dealership. They had some parts and were able to do the work but some parts were on back order about 3 to 4 weeks. Took the car back when th More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

INFINITI Roseville responded

Jim, Thank you for the positive review! We look forward to continuing to assist you.

May 30, 2025

Great experience. The team was very professional and helpful. All the items were checked and serviced as needed. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

INFINITI Roseville responded

Sam, Thank you for the 5-star review! We are so glad you service visit went great! We look forward to continuing to assist you.

May 25, 2025

Service department always professional, courteous and knowledgeable. Work is completed when and as promised. Dan Chastain does an excellent job making sure everything is correct. More

by JDEMARCO99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

INFINITI Roseville responded

Thank you for your kind words and continued trust in our service department! We’re proud to hear that our team consistently delivers professional, courteous, and knowledgeable service. Dan Chastain will be especially pleased to know his efforts to ensure everything is done right are appreciated. We look forward to serving you again and making sure your vehicle stays in top shape!

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