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INFINITI Roseville - Service Center

Roseville, CA

4.7
274 Reviews
Call Service Center (916) 633-1120

274 Reviews of INFINITI Roseville - Service Center

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July 27, 2025

As promised on completion, it’s reliable and very satisfied with the job well done. More

by LAVARIASA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2025 -

INFINITI Roseville responded

Thank you for your feedback! We're glad to hear that the job was completed as promised and that you’re very satisfied with the reliability. We appreciate your trust and look forward to serving you again!

July 26, 2025

Easy to schedule appointments, friendly helpful staff who are always going nice and go above and beyond for me. More

by DE.ANDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2025 -

INFINITI Roseville responded

Thank you for your wonderful feedback! We’re thrilled to hear that scheduling appointments is easy and that our friendly staff consistently goes above and beyond to help you. Your satisfaction means a lot to us, and we look forward to continuing to provide you with excellent service!

July 19, 2025

The staff are always very welcoming and accommodating. The services were done on time and the staff did their best to make the experience smooth. I would recommend this location to other potential custome More

by GUILLAUME_GENTIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2025 -

INFINITI Roseville responded

Thank you for your kind feedback! We’re happy to hear our team made you feel welcome and ensured your service was timely and smooth. Your recommendation means a lot to us, and we look forward to welcoming you back in the future!

July 18, 2025

Always happy with the service I received at Infiniti Roseville. Micah, who is my service rep is wonderful to work with very helpful and doesn’t guilt one into services.. More

by Flygirl926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2025 -

INFINITI Roseville responded

Thank you for your continued trust in Infiniti Roseville! We’re glad to hear that Micah provides helpful, guilt-free service that makes your visits enjoyable. Your satisfaction means a lot to us, and we look forward to serving you again!

July 17, 2025

Very informative. Finished ahead of schedule. Would have no problem recommending this service department to anyone. More

by miles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2025 -

INFINITI Roseville responded

Miles, Thank you for your positive feedback! We’re glad we could provide informative and efficient service, and we appreciate your recommendation. Looking forward to serving you again!

July 17, 2025

Great service Dan is the best & should be running the Service Department. Knowledge, experience & customer service mentality. More

by gstyles1
Recommend Dealer
Yes
Employees Worked With
Dan Chastine
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Jul 18, 2025 -

INFINITI Roseville responded

Thank you for the amazing feedback! We're so glad to hear you had a great experience and that Dan made such a strong impression. His knowledge, experience, and dedication to customer service truly make a difference. We'll be sure to share your kind words with him and the team. We appreciate your support and look forward to serving you again!

July 17, 2025

Honest friendly and fast. o am a wisow and jas to take my care in and the staff rook care of me More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan. Awrbice mamager and the shuttle
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Jul 18, 2025 -

INFINITI Roseville responded

Lisa, Thank you for the kind words! We are so glad to hear that our team members took amazing care of you during your visit. We look forward to the next time!

July 13, 2025

Great communication, kept me up to date, checked in with me periodically and explained the service in depth. More

by Jvc61fa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2025 -

INFINITI Roseville responded

Thank you for your feedback! We're glad to hear our team kept you informed every step of the way and took the time to explain everything thoroughly. Providing clear communication and excellent service is our top priority, and we appreciate you recognizing that!

July 11, 2025

The service advisors are great. The new building and structure are not as upscale as before. More

by MAURARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2025 -

INFINITI Roseville responded

Thank you for sharing your feedback! We're delighted to hear that our service advisors exceeded your expectations. Regarding the building, we appreciate your observation. We’ll certainly pass your thoughts along as we continue to enhance both our service and environment. Thanks again for your input, we value your recommendation and look forward to serving you even better next time!

July 09, 2025

Dan Chastain and the team were prompt, professional and friendly! Dan greeted me immediately and got me checked in quickly. I was in and out in less time than I expected. My QX60 was vacuumed, washed and More

by AJJMIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2025 -

INFINITI Roseville responded

Thank you for taking the time to share your experience! We're thrilled to hear that Dan Chastain and the team provided prompt, professional, and friendly service. Accuracy and efficiency are what we strive for, and we’re glad to see that reflected in your visit. We truly appreciate your kind words and look forward to serving you again!

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