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INFINITI Roseville - Service Center

Roseville, CA

4.7
259 Reviews
Call Service Center (916) 633-1120

259 Reviews of INFINITI Roseville - Service Center

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June 26, 2025

Infiniti consistently meets my needs. Whether it’s a simple oil change or a more complex issue they are friendly and helpful. More

by Taplumb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
Report | Print
Jun 26, 2025 -

INFINITI Roseville responded

Thank you so much for your kind words! We're thrilled to hear that your experiences with INFINITI have consistently met your needs. We truly appreciate your loyalty and look forward to continuing to serve you!

June 25, 2025

Good customer service but they need to work on decreasing the waiting time for their customers More

by LEYANAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2025 -

INFINITI Roseville responded

This is Michael Jeffries, Service Manager at INFINITI Roseville. I sincerely apologize for the wait time during your visit.We’ve addressed your feedback with our team to help improve going forward. While we’re glad to hear the service itself met your expectations, we always strive to deliver both quality and efficiency. If there’s anything you’d like to discuss further, I’m here for you at 916-770-8400.

June 22, 2025

This dealership conveniently located in Roseville area. The place is clean. The people are friendly and efficient. Highly recommend this place for your car services. More

by KRISDOMINI_RN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel (Service Dept)
Report | Print
Jun 23, 2025 -

INFINITI Roseville responded

Thank you for the great review! We're happy to hear you found our dealership conveniently located, clean, and staffed with friendly, efficient people. Your recommendation means a lot to us - thank you for choosing us for your car services!

June 21, 2025

Service department well organized. Will return again in the future. Thanks for the loaner car! More

by Catherine
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael was very pleasant!
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Jun 23, 2025 -

INFINITI Roseville responded

Catherine, Thank you for your feedback! We're glad to hear our service department was well organized and that the loaner car made your visit more convenient. We look forward to assisting you again in the future! Safe travels!

June 20, 2025

Very busy. Continued to search for possible problems and repaired all they found. Since they are the the only dealer around I hope they plan to handle a large n More

by r.markwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2025 -

INFINITI Roseville responded

Thank you for your feedback and for trusting us with your vehicle’s care. We’re glad our team was thorough in identifying and repairing any issues to keep your car running smoothly. We appreciate your patience during busy times and want you to know we’re continually working to provide timely, quality service despite high demand. If you ever have any questions or need assistance, please don’t hesitate to reach out!

June 20, 2025

Very professional and helpful Excellent work and I am confident in their great service Thank you More

by Haas003
Recommend Dealer
Yes
Employees Worked With
Dan Chastin
Report | Print
Jun 23, 2025 -

INFINITI Roseville responded

Thank you for your kind words! We're so glad to hear you had a professional and helpful experience with us. Your confidence in our service means a lot, and we truly appreciate you choosing us. Thank you!

June 18, 2025

Miguel was wonderful. He has great follow up and very polite. The service center team was also prompt on letting me know the process of my car service and courteous. More

by Sunsetmoss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
Report | Print
Jun 19, 2025 -

INFINITI Roseville responded

Thank you for your kind words! We're so happy to hear that Miguel and the service team provided a great experience. Miguel takes pride in his follow-up and professionalism, and it’s great to know it made a difference. We’ll be sure to share your feedback with the team. Thanks again for choosing us—we look forward to serving you next time!

June 16, 2025

Service is great. They are not the reason I keep coming bavk to Infiniti Roseville. More

by WEGINTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2025 -

INFINITI Roseville responded

Thank you for the amazing feedback! We are so glad our service keeps you coming back! We look forward to continuing to assist you.

June 16, 2025

The service is always very professional and personal. Plenty of explanation of the service to be performed More

by JJVILLATORO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2025 -

INFINITI Roseville responded

Thank you for your kind words! We're glad to hear our team consistently provides professional, personalized service with clear communication. We appreciate your trust and look forward to seeing you next time!

June 14, 2025

I took vehicle there and I had Micah to guide me throughout the process. Very kind and professional even when I was venting about the issues of the vehicle. It was a costly fix initially and had an More

by SALGADO.ANGELA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2025 -

INFINITI Roseville responded

Angela, Thank you for sharing your experience! We're glad Micah was there to support you with professionalism and care, even through the challenges. Your trust means a lot to us, and we're happy we could make things right—thank you again!

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