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147 Reviews of INFINITI Roseville - Service Center
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January 31, 2025
Great customer service. First class dealership. I have been a customer for all ten years. First class dealership. I have been a customer for all ten years. More
by JANTES04
Verified Customer
January 31, 2025
Service on 1/28. Signed to do work at 9:20 a.m.; drove away at 11:35 a.m. Have NEVER had it taken so long, plus others in and out before me. I told him at 11:15 I ha Signed to do work at 9:20 a.m.; drove away at 11:35 a.m. Have NEVER had it taken so long, plus others in and out before me. I told him at 11:15 I had a noon HVAC appt; he said just a few minutes more. I had told him I wanted to talk about things after the service. He said he would email me the check list since I had no time to talk. No check list emailed that day or the 29th. Emailed him around 8 a.m. 1/30, no response and no check list. Received standard email from Jairo on 1/31 thanking me for coming in; I emailed him back at 8 a.m. again asking for the check list from my car's service. It is currently 12:35 p.m. on the 31st, still no check list. I need to know what they did as I have some items from Jan 2024 to check. (I can't rate the quality of work as I have no idea what they did.) More
by JAM6060
Employees Worked With
January 31, 2025
Micah was able to help me with my warrenty issue in a timely manner. He seems to really care about his customers. timely manner. He seems to really care about his customers. More
by Benjamin
Employees Worked With
January 30, 2025
Great customer service by Micah- he explains everything in detail and seems to genuinely want what’s best for the customer. in detail and seems to genuinely want what’s best for the customer. More
by SBENNETT505
January 26, 2025
Great communication prompt service repair fair pricing I will definitely come back for future needs! will definitely come back for future needs! More
by Leo
Employees Worked With
January 24, 2025
They kept me very comfortable while I waited for my car to be serviced. Matthew pointed out where I could set up my laptop while I waited. They even washed my car which was a nice touch. to be serviced. Matthew pointed out where I could set up my laptop while I waited. They even washed my car which was a nice touch. More
by Judy
Employees Worked With
January 23, 2025
Just a quick thanks to Jairo Gutierrez for making our service fast and simple and a special thanks for working out an after hours pick up Great all around service fast and simple and a special thanks for working out an after hours pick up Great all around More
by Dcvestvm
January 22, 2025
I had a great service experience. I really appreciated the use of the courtesy vehicle I really appreciated the use of the courtesy vehicle More
by lydiafrazier
Employees Worked With
January 20, 2025
Very helpful and professional. They went above and beyond our expectations for a vehicle. They helped us with any issues with our used vehicle we purchased. Would recommend to fami They went above and beyond our expectations for a vehicle. They helped us with any issues with our used vehicle we purchased. Would recommend to family and friends without a doubt. More
by JOHNREGAN916
Employees Worked With
