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INFINITI Roseville

Roseville, CA

4.7
465 Reviews
We're a family owned and operated business, proud to serve Roseville and the local Sacramento Valley. Our owner, John Driebe and Executive Manager, Marco Buscaglia have over 30 years combined experience in the car business and value the relationships we've created. We're conveniently located in the heart of Sacramento, right off Highway 80, in the Roseville Auto Mall. We believe in the power of volume pricing and much of our business comes from repeat and referral business. Here at INFINITI Roseville, we invite you to become a part of the family and see for yourself why we say, "Expect More!"
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800 Automall Dr

Roseville, CA

95661

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Showing 465 reviews

January 20, 2025

Very helpful and professional. They went above and beyond our expectations for a vehicle. They helped us with any issues with our used vehicle we purchased. Would recommend to fami More

by JOHNREGAN916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

INFINITI Roseville responded

Thank you for your kind words! We're so glad to hear that our team exceeded your expectations and went above and beyond to assist you with your vehicle. Your recommendation means the world to us, and we’re honored to have earned your trust. We look forward to serving you and your family and friends in the future!

January 18, 2025

Valet service is great. Also, I was kept up to date about progress throughout vehicle maintenance. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

INFINITI Roseville responded

Mark, Thank you for the 5-star review! We are so glad you had a great experience with us. We look forward to continuing to serve you!

January 17, 2025

Dan always provides excellent service every time I bring my car for service— very satisfied. More

by BOROUJERDI.AMIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

INFINITI Roseville responded

Thank you so much for taking the time to share your amazing experience with Dan! We are so glad to hear he took such amazing care of you and your vehicle. We look forward to the next time!

January 17, 2025

Jairo was great to work with from the time that the service was requested to service completion. He was thorough in his explanatiions. More

by DAVEBLEVINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

INFINITI Roseville responded

Thank you so much for taking the time to share your amazing review! We are so glad Jairo took such amazing care of you and your vehicle during your service visit. We look forward to continuing to serve you!

January 15, 2025

The services was great. However, I would have like the paperwork to reflect that I gave permission for the recall to be done. More

by RMCURL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

INFINITI Roseville responded

Thank you for taking the time to share your 5-star experience. We have noted your feedback and will see how we can implement this better on the Service RO documents you receive. We truly appreciate your business.

January 13, 2025

We have had only positive experiences with Esther each time we have purchased a car from this dealership. We have been well taken care of and left happy every time. More

by ntowns95
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Esther Shamouel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

INFINITI Roseville responded

Thank you so much for the amazing review! We couldn't be happier knowing Esther has consistently provided amazing customer service during your car buying experiences. We appreciate your business and look forward to continuing to serve you!

January 12, 2025

Roseville Infiniti Service is dependable and honest. They kept me informed of progress, and having a loaner vehicle was wonderful. I would recommend them to anyone needing maintenance or repairs to thei More

by MARKB94517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

INFINITI Roseville responded

Thank you for your wonderful feedback! We’re delighted to hear that you found our service dependable and honest and that Dan kept you informed every step of the way. Providing a seamless experience, including a loaner vehicle, is something we’re proud to offer. Your recommendation means the world to us, and we’re grateful for your trust in Roseville INFINITI Service. We look forward to assisting you with any future maintenance or repairs!

January 10, 2025

Dan and the service team were great! I have had several ongoing issues that he took the time to listen to me about and then had the determination to get them all fixed! I am genuinely im More

by J.ANDREWS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

INFINITI Roseville responded

Josh, Thank you for your kind and thoughtful feedback! We’re so glad to hear that Dan and our service team went above and beyond to address your concerns and resolve the issues with your vehicle. Your words about our service being the standard we aim to set mean so much to us. It’s our goal to ensure every customer feels heard, valued, and supported. Knowing that this experience has reinforced your love for your vehicle makes our efforts all the more worthwhile. Thank you for your trust and loyalty—we’re here for you anytime you need us!

January 09, 2025

Overall, Roseville Infiniti provided good service. However, I was originally told that the part I ordered was in stock but, two hours after arriving at the dealership on an early Saturday morning, I w More

by Sardonicus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

INFINITI Roseville responded

Sardonicus, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the initial mix-up with the part availability. While we are glad our team was able to resolve the issue and complete the installation promptly on your second visit, we understand that your time is valuable, and this situation fell short of the seamless experience we strive to provide. If there's anything further we can do to assist or improve your future visits, please don't hesitate to reach out. We appreciate your patience and thank you for choosing Roseville INFINITI for your service needs. Michael Jeffries, Service Manager 916-770-8400

January 08, 2025

Micah was wonderful! Extremely communicative and sensitive to my need for my car. He explained the repairs/services rendered well and patiently answered all inquiries. He More

by CARRIEFKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Ussery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2025 -

INFINITI Roseville responded

Thank you so much for your wonderful review! We're thrilled to hear that Micah was able to provide such excellent service and keep you informed every step of the way. His communication and attentiveness are exactly what we strive for, and it's great to know that he made your experience smooth and stress-free. We’ll be sure to pass along your kind words to him! We're grateful for your trust and look forward to assisting you again whenever you need service or repairs in the future. Thanks again for choosing us, and we’ll be happy to have Micah help you next time!

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