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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
554 Reviews

554 Reviews of INFINITI Of Orland Park - Service Center

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September 08, 2024

Great environment and amazing staff clean facility great workers and knowledgeable. I would recommend this car dealership. More

by BSUNDANCE98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your fantastic feedback! We’re thrilled to hear that you enjoyed our clean facility, knowledgeable staff, and welcoming environment. Your recommendation means a lot to us! If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to seeing you again soon! Best Wishes, INFINITI Of Orland Park

September 06, 2024

My first visit was awesome, everyone was so nice and knowledgeable. The process was smooth and easy More

by MS.WRUSSELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2024 -

INFINITI Of Orland Park responded

Thank you for choosing us for your first visit! We’re thrilled to hear that you had an awesome experience and found our team to be friendly and knowledgeable. It's great to know that the process was smooth and easy for you. We look forward to welcoming you back and providing the same excellent service in the future! Best Wishes, INFINITI Of Orland Park

September 05, 2024

Truly exceptional service and customer care. Very professional and good competitive prices. Thank you for the help More

by rodonis2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We’re thrilled to hear that you found our service and customer care exceptional, and that you appreciated our professionalism and competitive prices. We’re grateful for the opportunity to assist you and look forward to serving you again in the future. Best wishes, INFINITI Of Orland Park

September 05, 2024

Christine did an awesome job! I'm a long term customer and I'm sure I’ll be back soon. I love the new text messages and technology used to advise me of the status of my repairs an More

by CCATJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you, Charles, for your wonderful feedback! We’re thrilled to hear that Christine did an awesome job and that you’re enjoying the new text messages and technology for updates on your repairs and maintenance. Your continued loyalty means a lot to us, and we look forward to serving you again soon. All the best! Best wishes, INFINITI Of Orland Park

September 04, 2024

Service was slow on 8/29. The order was written up at 1:45.. It was after 5 p.m. when I left. It took a while before the recommended services were discussed with me. More

by JACK5100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for bringing this to our attention. We apologize for the delay you experienced on 8/29 and for the wait before discussing the recommended services. We understand that your time is valuable, and we’re committed to improving our service efficiency. Please reach out to us directly at 708-403-4700 if there’s anything specific you’d like us to address. We appreciate your feedback and hope to provide a better experience in the future. Best wishes, INFINITI Of Orland Park

September 01, 2024

Love love love the experience at the dealership. You guys really took care of me More

by FELAE40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your kind words! We’re thrilled to hear that you loved your experience at the dealership and felt well taken care of. Your satisfaction is our top priority, and we’re delighted to have met your expectations. We look forward to assisting you again in the future! Best wishes, INFINITI Of Orland Park

September 01, 2024

Great Service Always! They provides the best customer service everytime I'm there. I would recommend them to my family and friends. More

by NIKKIJACKSON71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We’re delighted to hear that you consistently receive great service and that our customer service exceeds your expectations. Your recommendation to family and friends means a lot to us. We look forward to continuing to provide you with excellent service! Best wishes, INFINITI Of Orland Park

August 30, 2024

Nut-Road Wheel locks purchased on 11/15/23 were removed from my tires during an oil change 5 months ago. I called to inquire and was told to bring vehicle to service. On 8/13/24 I asked the service depa More

by CLAUDIAHJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany Blunt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Wagner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Mikuzis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Marquie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Coster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vosler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian Badillo, Terry Lewis
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for bringing this to our attention, and we apologize for the inconvenience you’ve experienced. We’re sorry to hear about the issue with your wheel locks and the lack of follow-up from our team. Your satisfaction is important to us, and we want to resolve this promptly. Please contact us directly at 708-403-4700 to address this issue and set up an appointment for the missing wheels locks. Best Wishes, INFINITI Of Orland Park

August 30, 2024

Nice and very quick turnaround. Kept me informed throughout the whole process. My go to dealer for service More

by RafalB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re thrilled to hear that you had a quick turnaround and that we kept you informed throughout the process. We’re honored to be your go-to dealer for service and look forward to continuing to provide you with excellent service in the future. Best wishes, INFINITI Of Orland Park

August 29, 2024

Good service. Quick service and very courteous personal. I am very satisfied with my treatment. More

by KLDORRIS1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Blunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Marquie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Coster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mimi Nofal, Sebastian Badillo, Terry Lewis
Report | Print
Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re pleased to hear that you received quick and courteous service and that you’re very satisfied with your treatment. We appreciate your kind words and look forward to continuing to provide you with excellent service in the future. Best wishes, INFINITI Of Orland Park

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