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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
554 Reviews

554 Reviews of INFINITI Of Orland Park - Service Center

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September 26, 2024

Very happy with the service my truck was there for a week to get new motor and frank is very friendly he was keeping me updated every day about my truck super happy More

by MARTIN-SALAS30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank car service department
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Nov 12, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're glad to hear that Frank kept you well-informed and made the process smooth while your truck was in for a new motor. We know how important it is to stay updated, especially on big repairs, and we're thrilled that you’re happy with the service. We look forward to being here for all your future needs! Best Wishes, INFINITI Of Orland Park

September 26, 2024

We have been customers of this dealership for over 20 years. Mike Cescato has always been outstanding when we’ve needed the Service separtment More

by JBUTLERRISKMANAGEMENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

INFINITI Of Orland Park responded

Thank you for being such loyal customers for over 20 years! We truly appreciate your continued trust in our dealership. We're thrilled to hear that Mike Cescato has consistently provided you with outstanding service over the years. Your feedback means a lot to us, and we look forward to continuing to exceed your expectations for many more years to come! Best Wishes, INFINITI Of Orland Park

September 23, 2024

Excellent effective efficient, Customer service representative and workers are very friend. I’ve been coming there since 2014 and have not experience one bad experience. More

by GAILSIMAGING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

INFINITI Of Orland Park responded

Thank you for being a loyal customer since 2014 and for sharing your positive experience with us! We’re thrilled to know that our friendly and efficient team has consistently provided you with excellent service over the years. Your trust and satisfaction mean a lot to us, and we look forward to many more years of serving you. Thank you for your continued support! Best Wishes, INFINITI Of Orland Park

September 23, 2024

Kerrie went above and beyond! ! Excellent customer care!! I highly recommend Infiniti Orland Park and will only go to this location in the future!! More

by CAPORALEGABE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We’re thrilled to hear that Kerrie provided such exceptional customer care and made your experience memorable. Your recommendation means a lot to us, and we’re honored to be your preferred Infiniti location. We look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

September 21, 2024

Mike Cescato is knowledgeable and helpful. Service department is excellent and timely. i appreciate it. More

by JSKOREK54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

INFINITI Of Orland Park responded

Thank you for the kind words! We’re delighted to hear that Mike's knowledge and helpfulness, along with our service department's efficiency, made your experience a positive one. We truly appreciate your feedback and look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

September 20, 2024

The car was really not inspected, they said the car did not start due to a bad engine, but as soon as we jumped the car the car started at the first try. Then they would not check the transmission in the c More

by ICARMOTORS.CORP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
LaToya Tenton
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

INFINITI Of Orland Park responded

We apologize to hear about your experience. It sounds frustrating to have issues with the inspection and not receive the service you expected. We appreciate your feedback, as it helps us improve our processes. Please reach out to our management team directly so we can address your concerns and ensure a resolution. Thank you for bringing this to our attention. Best Wishes, INFINITI Of Orland Park

September 18, 2024

This is a very clean environment, with courtesy staff eager to assist with questions and concerns. I love the fact they wash my car and offer snacks while I wait for my oil change. More

by GIBBSBY8388
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

INFINITI Of Orland Park responded

Thank you for the wonderful feedback! We’re thrilled to hear that you appreciate our clean environment, courteous staff, and the little touches like car washes and snacks. Making your visit comfortable and pleasant is important to us. We look forward to seeing you again soon! Best Wishes, INFINITI Of Orland Park

September 17, 2024

Latoya tried her best to get me a loaner. She succeeded. The master tech got the job done fast and so far the vehicle is doing well/ More

by MALDONADO.ALEX59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're glad to hear that Latoya worked hard to secure a loaner for you and that the master technician completed the job quickly. It’s great to know your vehicle is doing well, and we appreciate your trust in our team! Best Wishes, INFINITI Of Orland Park

September 17, 2024

I think an hour and half is a little too long for an oil change. More

by ODIE181
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback. We understand that waiting an hour and a half for an oil change can feel longer than expected. We’re always working to improve our efficiency and appreciate your patience. We’ll take this into consideration and aim to provide a quicker turnaround in the future. If you have any further concerns or need assistance, please let us know. Best Wishes, INFINITI Of Orland Park

September 16, 2024

It’s always a pleasure, both the service and the team. I would highly recommend this dealership. More

by MARIEWARE1269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words and recommendation! It’s always a pleasure serving you, and we look forward to continuing to exceed your expectations! Best Wishes, INFINITI Of Orland Park

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