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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
554 Reviews

554 Reviews of INFINITI Of Orland Park - Service Center

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October 05, 2024

Latoya was so friendly and understanding. Kudos to Infiniti Orland for hiring such a wonderful employee! More

by NICOLETZOUMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for the kind words! We're so glad to hear that Latoya provided you with friendly and understanding service. We’re lucky to have her on our team, and we truly appreciate your recognition. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park

October 04, 2024

Christine was very professional and helpful as usual she kept me informed on all aspects of what my opinions were More

by JAHLOVERIPTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your feedback. We’re glad to hear that Christine was helpful and professional during your visit. We truly strive to provide the best service and would love the opportunity to make your experience a 5-star one. If there was anything specific that didn’t meet your expectations, please let us know so we can make things right. We appreciate your support and hope you’ll consider updating your review after giving us the chance to improve! Best Wishes, INFINITI Of Orland Park

October 04, 2024

Our experience has always been very good and professional. If I were in the market for another vehicle, I would definitely purchase again from this dealership! More

by SHADOW5079
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your kind words! We’re thrilled to hear that your experience with us has been consistently positive and professional. It means a lot to know that you would consider us for your next vehicle purchase. We look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

October 04, 2024

Kerrie is very kind, and even with managing several different clients, she informed me that I would have a wait and even scheduled a ride to a local restaurant so I could grab a bite to eat (which was More

by TATIANNA312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your feedback! We're so glad to hear that Kerrie was able to assist you and make your wait more comfortable. We truly appreciate your patience during the extended wait time and are pleased that she was able to arrange a ride for you. If there's anything else we can do to improve your experience or if you have any further questions about the services provided, please feel free to let us know. We look forward to serving you again soon! Best Wishes, INFINITI Of Orland Park

October 04, 2024

Very professional great service quality work on time service just all around great customer service More

by DESBO23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for the kind words! We're thrilled to hear that you had a great experience with our service and customer care. We look forward to serving you again soon! Best Wishes, INFINITI Of Orland Park

October 04, 2024

The experience was good and professional. I would recommend this dealership for buying a car and mechanic work More

by SPECIAL-K-1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Galifos
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Vanik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We’re happy to hear that you had a good and professional experience with us. We truly appreciate your recommendation for both car purchases and service work. It means a lot to us, and we look forward to assisting you and your friends or family in the future! Best Wishes, INFINITI Of Orland Park

October 02, 2024

LaToya was very helpful from start to finish. She kept me informed the entire time. More

by SWHITTED702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We’re so glad to hear that LaToya provided you with helpful and consistent communication throughout your visit. She truly strives to make every experience seamless and enjoyable. We appreciate your feedback and look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park

October 02, 2024

My experience as always was pleasant Ms. Garrison was very helpful and professional. She provided me with several options in order for me to make a decision on how to proceed with my repairs More

by GBLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind feedback! We’re delighted to hear that Ms. Garrison provided you with helpful and professional service, offering clear options to help you make an informed decision. It’s always our goal to make the repair process as smooth as possible, and we’re glad to know she met your expectations. We appreciate your continued trust and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

October 01, 2024

The service was outstanding. I would definitely recommend my friends and family to this dealership when ever they are purchasing a new car. More

by JAHLOVERIPTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian Badillo
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Nov 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your fantastic review! We’re thrilled to hear that you had an outstanding experience and appreciate your willingness to recommend us to your friends and family. Your support means a lot to us, and we look forward to continuing to provide exceptional service for all your future car purchases! Best Wishes, INFINITI Of Orland Park

October 01, 2024

Service agent was knowledgeable and very patient . He explained everything in layman’s terms and set up a plan for future service. More

by JAMESWJACKSONJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience! We’re so glad to hear that our service agent was knowledgeable, patient, and able to explain everything clearly. It's great to know that you feel confident about the plan for your vehicle’s future service. We look forward to continuing to provide you with excellent care in the future! Best Wishes, INFINITI Of Orland Park

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