INFINITI Of Orland Park - Service Center

I will not take my car for service anywhere else. I have always had great service, and the service writer Mike Cescato is always very friendly and helpful. I have always had great service, and the service writer Mike Cescato is always very friendly and helpful. More

It was my first time at Infiniti of Orland Park and my experience was wonderful!! Friendly, professional, wonderful service from start to finish!! experience was wonderful!! Friendly, professional, wonderful service from start to finish!! More

Great experience and Kerri was very helpful and attentive. I had to make the hard decision to leave the my Infiniti dealer where I have been for over 10 years, due to poor service (recently). Altho attentive. I had to make the hard decision to leave the my Infiniti dealer where I have been for over 10 years, due to poor service (recently). Although the dealership is not convenient to my home, the service is worth taking the trip. You have a new customer. More

Great service. Great communication. Loved the costumer service! Will be back soon! They were very honest and fair. Great communication. Loved the costumer service! Will be back soon! They were very honest and fair. More

From the greeting, all the way through waiting, the experience was excellent. There even was an issue with an email coupon that was easily resolved. I will continue to utilize this service department. experience was excellent. There even was an issue with an email coupon that was easily resolved. I will continue to utilize this service department. More

The service at your infinity dealer was the best service. I've ever had thanks to Mike and all the whole team.That's there I appreciate you guys I've ever had thanks to Mike and all the whole team.That's there I appreciate you guys More

LaToya was great! It started with the welcome. She kept me informed of the recommended service and progress. I would definitely recommend my friends to Orland Park. It started with the welcome. She kept me informed of the recommended service and progress. I would definitely recommend my friends to Orland Park. Great customer service. More

It would have been a 5 star. But when I brought my vehicle in on Friday Oct. 11th, for the second Z coating and detailing, because the detailing was not good when I bought the ca But when I brought my vehicle in on Friday Oct. 11th, for the second Z coating and detailing, because the detailing was not good when I bought the car, I was told by the service department that I couldn't get my vehicle back until Tuesday the following week at the earliest. That would have been fine, if I hadn't scheduled the appointment 2 weeks in advance, but I did, when I bought the car on Friday, Sept. 27th. In addition, the new Manager called me the week prior and talked with me personally about the appointment and getting a loaner car. He said to see him as soon as I arrived. When I arrived and asked for him, he said he didn't remember the conversation and told me they didn't have a loaner. With all that said, they did pull through on the loaner and detailing, I'm assuming the coating was done. I agreed to pick up the car the following morning, in the interest of my time, I did not have all day to wait. Communication is key. In the end, my car looked fabulous when I picked it up. I attribute getting this done in a timely manner to JP Pullen. He coordinated getting this done in a timely manner. I'm sure it will run smoother in the future. Thank you. More

Service was very good I was keep in the lopp every step of the way. Kerrie provided great customer service of the way. Kerrie provided great customer service More

Very informative and professional! Would highly recommend! She kept me informed of what was happening! Would highly recommend! She kept me informed of what was happening! More