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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
554 Reviews

554 Reviews of INFINITI Of Orland Park - Service Center

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October 10, 2024

They do not provide repeat buyers with a fair or just customer service experience on purchases. More

by lgordo4
Recommend Dealer
No
Employees Worked With
Finance Department
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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback. We’re truly sorry to hear that you felt your experience as a repeat buyer did not meet expectations. We value all our customers, especially those who return to us, and we strive to provide fair, transparent, and outstanding service on every visit. Please let us know more about your experience, so we can better understand how to address your concerns and improve moving forward. Your satisfaction is important to us, and we’d love the opportunity to make things right. Best Wishes, INFINITI Of Orland Park

October 10, 2024

Needed the pressure checked in my tires. Took a long time but grateful there was no charge. So what's my beef? Not at all sure why someone changed my radio settings! Not good. I haven't More

by KYW829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your feedback. We apologize for the inconvenience and frustration you've experienced, especially regarding the radio settings and the issue with your coupon. This is certainly not the level of service we strive to provide, and we understand how this would leave a negative impression. We take your concerns seriously, and we'd like to make things right. Please feel free to reach out to us directly so we can address your recent experiences and ensure any outstanding issues are resolved to your satisfaction. We truly value your business and hope to have the opportunity to restore your trust. Best Wishes, INFINITI Of Orland Park

October 10, 2024

Very professional and courteous greeting when checking in my vehicle. Reasonable amount of time waiting for the service to be completed. Was updated with the progress of the service. Very satisfied with my e More

by JOEDOBOSZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're so glad to hear that you had a positive experience with our team, from the professional greeting to the timely service and clear updates. We truly appreciate your feedback and look forward to assisting you again for your future maintenance needs. Best Wishes, INFINITI Of Orland Park

October 09, 2024

Facility and personnel are wonderful but wondering why it takes 90 minutes to complete an oil change when other business are 15-30 minutes. More

by P-T-S
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We're glad to hear that you had a positive experience with our facility and personnel. We apologize for the longer wait time for your oil change. While we strive to provide the best service, occasionally delays can happen due to the volume of service requests or other factors. We will certainly review this process to ensure a more efficient turnaround in the future. Your feedback is valuable, and we appreciate your patience. We look forward to serving you again soon. Best regards, INFINITI Of Orland Park

October 09, 2024

Mike Cescato in Service took care of a tire problem that I was having quickly and efficiently as usual. We have come to depend on him for our service needs. He's the best! More

by WYROSTEKC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We're so glad to hear that Mike Cescato was able to quickly and efficiently take care of your tire issue. It's great to know that you've come to rely on him for your service needs – we agree, he's the best! We look forward to continuing to provide you with excellent service in the future. Best Wishes, INFINITI Of Orland Park

October 09, 2024

Employees always pleasant. Free coffee and hot chocolate. Clean and professional environment. No complaints here. More

by OVERALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're thrilled to hear that you enjoyed the clean, professional environment and the complimentary coffee and hot chocolate. Our team strives to create a pleasant atmosphere, and we're glad it made a positive impression. We look forward to serving you again! Best Wishes, Nissan Of Orland Park

October 08, 2024

They had nice customer service and was quick and efficient and kept me informed of everything that was going on. Mike was really nice, welcoming and informative for my first visit to Zeigler Infinit More

by BABY GIRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're so glad to hear that Mike provided a welcoming and informative experience for your first visit. Our team works hard to keep customers informed and ensure everything runs smoothly. We look forward to serving you again in the future! Best Regards, INFINITI Of Orland Park

October 06, 2024

Very helpful. Helped me apply discounts and where up front about work being done and why it needed to be. More

by SGENTILE25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We're so glad to hear that you had a positive experience with our team. We always aim to be transparent about the work being done and to help our customers save whenever possible. We appreciate your trust and look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park

October 06, 2024

Michael provided excellent customer service from the time of my arrival to Infinity of Orland. He was very thorough, knowledgeable and kept me in the loop with the entire service. He explained my entire proc More

by JOYFULSTEPS.LC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're thrilled to hear that Michael provided excellent service and made sure you were well-informed throughout the process. We strive to provide clear and thorough communication for all our customers. If you ever need anything else, please don't hesitate to reach out! Best Wishes, Nissan Of Orland Park

October 06, 2024

Very helpful and informative and constantly asking do I need to a to take care of other business More

by DJEN1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're so glad to hear that our team was helpful and attentive to your needs. We always strive to go the extra mile and ensure our customers are well taken care of. If there's anything else we can assist you with, don't hesitate to reach out! Best Wishes, INFINITI Of Orland Park

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