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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
661 Reviews

661 Reviews of INFINITI Of Orland Park - Service Center

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March 04, 2025

The fact that I got in right on time for my reservation was great. My attendant was great. Everything was great. But it was very, very weird that the day afterwards I got a phone call from someone and i More

by SHELLE0416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re glad to hear that everything went smoothly with your appointment and that your attendant was great. We apologize for the confusion regarding the follow-up call. That definitely wasn’t the experience we intended to provide. We’ll look into this to ensure such mix-ups don’t happen in the future. We appreciate your understanding and hope to continue providing you with excellent service moving forward! Best Wishes, INFINITI Of Orland Park

March 01, 2025

Service was prompt and welcoming. Was done accordingly and appreciated the car wash. Was top notch More

by MSJIMENEZ17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2025 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a prompt and welcoming service experience. It's great that everything was done to your satisfaction, and we're glad you appreciated the car wash as well. We look forward to providing you with top-notch service again soon! Best Wishes, INFINITI Of Orland Park

February 24, 2025

As usual I had a wonderful experience. I had a new service advisor who was very knowledgable and professional and the service was done in a timely fashion. More

by MARIEWARE1269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Popo
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Feb 27, 2025 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're so glad to hear that you had a wonderful experience and that your new service advisor provided knowledgeable and professional assistance. It's great to know that the service was completed in a timely manner. We appreciate your continued support and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

February 22, 2025

Installation of remote starter was done in 1 hour and was fantastic. I was very pleased. More

by SCLOU37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fares Yasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Popo
Report | Print
Feb 27, 2025 -

INFINITI Of Orland Park responded

Thank you for your review! We're glad to hear that your remote starter installation was completed quickly and to your satisfaction. We appreciate your support and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

February 19, 2025

Excellent service. I was pleasantly greeted. I spent time in the waiting area relaxing, enjoying coffee and watching TV. More

by DOLLY.COOPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2025 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're glad to hear you had an excellent experience and felt welcomed. It’s great to know you were able to relax and enjoy your time in our waiting area. We appreciate your feedback and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

February 16, 2025

My Service Advisor was very pleasant and knowledgeable and was able together my vehicle serviced quickly. More

by EDOLIVER70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2025 -

INFINITI Of Orland Park responded

Thank you for your great review! We're happy to hear that your Service Advisor was pleasant, knowledgeable, and able to get your vehicle serviced quickly. We appreciate your support and look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park

February 16, 2025

Excellent service everyone was very courteous professional and attentive. The customer service was excellent and outstanding. More

by TSTEPHENS62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2025 -

INFINITI Of Orland Park responded

Thank you for your kind words and 5-star review! We're thrilled to hear that you received excellent service and that our team was courteous, professional, and attentive. Providing outstanding customer service is our top priority, and we appreciate your recognition. We look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

February 12, 2025

The dealership and the workers are always amazing. Kerrie is a gem to your company. More

by KNOXIE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The tech who worked on my vehicle on 1/23/25
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Feb 12, 2025 -

INFINITI Of Orland Park responded

Thank you so much for your kind words! We're thrilled to hear that Kerrie made such a positive impression on you. We'll be sure to pass along your compliment to her. We're grateful for your continued support and look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park

February 12, 2025

I LOVE the effectiveness and quickness every time I bring my car for maintenance or a simple oil change. I am always pleased with the service department. Will recommend Orlando Park Infiniti to anyone. More

by BJ.SHEPHERD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2025 -

INFINITI Of Orland Park responded

Thank you for your wonderful review! We’re so glad to hear that you’ve consistently had a positive experience with our service department. Your kind words mean a lot to us, and we’re grateful for your recommendation. We look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

February 10, 2025

Always very helpful and friendly. Gave me a loaner car while my car was being diagnosed and fixed. More

by JACQUEHUEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're so glad to hear you received helpful and friendly service, and that the loaner car made the process easier for you. We look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park

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