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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
576 Reviews

576 Reviews of INFINITI Of Orland Park - Service Center

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December 09, 2024

Although you were backed up a bit Kerrie was very attentive and it didn't take as long. More

by OMR1104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your understanding! We're glad to hear that Kerrie was attentive and made your experience smoother, despite the delay. We appreciate your patience and look forward to assisting you again! Best Wishes, INFINITI Of Orland Park

December 08, 2024

The service at the dealership was exceptional. Each person I encountered at Zeigler provided me with great services and a thorough explanation. I gave a concern with the coupons issued from m More

by RJORDAN769
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're thrilled to hear that you received exceptional service and thorough explanations from our team at Zeigler. We also appreciate your feedback regarding the Infiniti coupons. We'll certainly take your concern into consideration and work to improve the process so that coupons align with your service needs. We value your feedback and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

December 08, 2024

Customer service ranks among best. Will continue to bring vehicle for scheduled maintenance. No further comments More

by MBROWE59
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

INFINITI Of Orland Park responded

Thank you for the great feedback! We're so glad to hear that you had an excellent experience with our customer service. We look forward to continuing to assist you with your vehicle's scheduled maintenance! Best Wishes, INFINITI Of Orland Park

December 07, 2024

Great customer service! I also liked the video, provided by the technician, which explained the issues with my vehicle. More

by AMJOINER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

INFINITI Of Orland Park responded

Thank you for the wonderful feedback! We're so glad to hear that you had a great experience and found the technician's video helpful in explaining the issues with your vehicle. We strive to make the process as transparent as possible, and we appreciate you sharing your positive experience! Best Wishes, INFINITI Of Orland Park

December 05, 2024

The dealership is okay. I just wish they would care enough to call you back if you raise a concern. More

by DORRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback. We're sorry to hear that you haven't received the follow-up you expected. We take customer concerns seriously, and we’ll work on improving our communication. Please feel free to reach out directly if you'd like to discuss your experience further. Best Wishes, INFINITI Of Orland Park

December 02, 2024

Service was so great we went and purchased a qx60 2024 the same day thanks More

by WEBBTRUCK22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your amazing feedback! We're thrilled to hear that you had such a great service experience that it led to purchasing a 2024 QX60 the same day! We truly appreciate your trust and are excited for you to enjoy your new vehicle. We look forward to assisting you again! Best Wishes, INFINITI Of Orland Park

December 01, 2024

I am well satisfied with the services provided from Kerrie and the staff from Infiniti. More

by SHUNDRAROBINSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're so glad to hear that Kerrie and the team provided you with excellent service. Your satisfaction is important to us, and we look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park

November 30, 2024

I had a great experience as always. Frank is amazing and very helpful plus knowledgeable. I really appreciate him! More

by GENISEGAVAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

INFINITI Of Orland Park responded

Thank you for the wonderful review! We're so glad to hear that Frank provided you with excellent service once again. We truly appreciate your kind words and look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park

November 28, 2024

It was great great people great service great experience great job great experience great environment More

by BARKSDALETYRONE01@GMAIL.COM
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your fantastic feedback! We're thrilled to hear that you had such a great experience with us. We're proud of our team and the environment we've created, and we look forward to serving you again soon! Best Wishes, INFINITI Of Orland Park

November 25, 2024

The service representative Frank was awesome and answered my questions in a timely manner! The turnaround time was quick as well. More

by KRISSYBRE_2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Report | Print
Dec 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your positive review! We're glad to hear that Frank provided you with excellent service and timely answers to your questions. We're also happy that the turnaround time was quick. We appreciate your feedback and look forward to assisting you again! Best Wishes, INFINITI Of Orland Park

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