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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
593 Reviews

593 Reviews of INFINITI Of Orland Park - Service Center

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July 20, 2024

Our sales rep Dan, along with manger Ed and business manager Luke made our experience a pleasure. Stress free car buying - no pressure and no upsells - very professional and friendly. I HIGHLY recommen More

by normbrown99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Marquie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Galifos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Schedler
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Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We’re thrilled to hear that Dan, Ed, and Luke made your car buying experience a pleasure. Providing a stress-free, professional, and friendly environment is our goal, and it’s great to know that we achieved that for you. We appreciate your high recommendation and look forward to assisting you again in the future. Enjoy your new vehicle! Best Wishes, INFINITI Of Orland Park

June 30, 2024

I appreciate the loaner vehicle really help me out. While , my car was being serviced and the communication was great. I will recommend infinity two my family in Friends . Thanks again. More

by SHERRYW414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We're glad the loaner vehicle was helpful and that you had a positive communication experience while your car was being serviced. Your recommendation means a lot to us. If there's anything else we can do for you or your friends and family, please let us know. Thanks again! Best Wishes, INFINITI Of Orland Park

June 29, 2024

I always receive quality customer service at Infiniti of Orland. This is my ‘go-to’ location. More

by TREKELLYEGARY25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Lewis
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Jul 03, 2024 -

INFINITI Of Orland Park responded

That's fantastic to hear! We're honored to be your trusted choice for quality customer service! Thank you for your loyalty and for choosing us as your 'go-to' location. We look forward to continuing to serve you! Best Wishes, INFINITI Of Orland Park

June 27, 2024

Mike was very in explaining everything and kept me updated on when my vehicle will be done. More

by Billjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We're glad to hear that Mike provided clear explanations and kept you informed about your vehicle's progress. If there's anything else we can assist you with, please let us know. Best Wishes, INFINITI Of Orland Park

June 26, 2024

Mike and Latoya are very professional and attentive to the concerns you have regarding your car. They keep you updated to the service being provided throughout the visit. I would recommend. More

by LGLOWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! Mike and Latoya are dedicated to providing excellent service and keeping you informed every step of the way. We appreciate your recommendation! Best Wishes, INFINITI Of Orland Park

June 20, 2024

Letoya my service advisor was great! ! The work done was great too.. SUV is running and sounding better. Thank you More

by TONYM428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your feedback! We're thrilled to hear that LaToya provided you with great service and that you're pleased with the work done on your SUV. Ensuring your vehicle runs and sounds better is our goal, and we're delighted that you noticed the improvement. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again. Best Wishes, INFINITI Of Orland Park

June 19, 2024

LaToya was outstanding, Very hands on. Attentive. Kept me updated throughout my visit. Everything was detailed to me. Service was perfect. Fast and efficient. More

by RITAMLERNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your kind words! We're thrilled to hear that LaToya provided you with outstanding service during your visit. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

June 16, 2024

Steve Ortiz helped me and he was fantastic, thank you! I love my new car! More

by sheenatjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JJ Vock, Steven Ortiz Anderson
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Jul 03, 2024 -

INFINITI Of Orland Park responded

That's wonderful to hear! Steve Ortiz will be delighted to know you're enjoying your new car. If there's anything else you need assistance with, feel free to reach out. Enjoy your new ride! Best Wishes, INFINITI Of Orland Park

June 16, 2024

I was in with my 2016 infinit qx80 for a suspension problem on 6/14/2024 and was told by Kerri that I would be charged 220.00 to look at my vehicle and if I get the repair done the 220.00 would go to More

by LUTHERGUYTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kerrie garrison
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Jun 18, 2024 -

INFINITI Of Orland Park responded

Thank you for bringing this issue to our attention. We sincerely apologize for the misunderstanding and any inconvenience it may have caused during your visit. We strive to provide clear communication and exceptional service to all our customers. We are sorry to hear that the arrangement regarding the $220 diagnostic fee was not honored as you expected. We understand your frustration, especially since this was your first visit to our dealership. Your experience should have matched the positive one you had at our Nissan dealer. We take your feedback seriously and would like to make things right. Please contact our service manager directly at 708-403-4700 so we can resolve this matter promptly and ensure you receive the fairness and transparency you deserve. Thank you for giving us the opportunity to address this issue. We value your business and hope to restore your faith in our dealership. Best Wishes, INFINITI Of Orland Park

June 14, 2024

I was very pleased with my recent visit and Kerrie kept me informed of the progress of the service. More

by Chrissy25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
Report | Print
Jul 03, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! we strive to ensure that our customers are well-informed and satisfied throughout their experience with us. If there's anything else we can assist you with, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

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