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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
556 Reviews

556 Reviews of INFINITI Of Orland Park - Service Center

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May 15, 2024

The Ziegler team is outstanding. I have worked with Mike for many years, he is as solid as they come! More

by WESTPOINT912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike and Latoya
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May 17, 2024 -

INFINITI Of Orland Park responded

Thank you for your glowing review! We appreciate your kind words and loyalty to our team! Providing solid service is what we strive for, and we're delighted that Mike has consistently delivered on that front. We appreciate your continued support, and if there's anything further we can assist you with or if you have any questions, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

May 15, 2024

My experience was a bit less than perfect. This is the 2nd.vehicle I've purchased from your dealership, and each time, there were different issues. I made a promise to not return after the 1 More

by YOHYNUS
Recommend Dealer
No
Employees Worked With
Huda Abed
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May 17, 2024 -

INFINITI Of Orland Park responded

We're truly sorry to hear that your recent experience with us fell short of your expectations. It's disappointing to learn that there were issues with your purchase, especially considering your loyalty as a repeat customer. Your feedback is important to us, and we apologize for any inconvenience or frustration caused. We understand your decision, but we would appreciate the opportunity to discuss your concerns further and see if there's anything we can do to address them. Please feel free to reach out to us directly if you would like to discuss this matter further. Best Wishes, INFINITI Of Orland Park

May 13, 2024

I wish the service workers would clean/ wipe down once they are finished with the inside of your vehicle. I have tan interior and it’s always black finger prints on the glove compartment. My work bag was More

by LATASHA.SANDERS20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 17, 2024 -

INFINITI Of Orland Park responded

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the cleanliness of your vehicle's interior after service. This is not the level of service we aim to provide, and we appreciate your feedback as it helps us improve our processes. We will address this issue with our service team to ensure that vehicles are returned to our customers in a clean and presentable condition. Your satisfaction is important to us, and we value your business. If there's anything further we can assist you with or if you have any questions, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

May 11, 2024

Ahmad was an excellent, patient and kind salesman, it was a pleasure working with him, I absolutely love my vehicle More

by CHERYLEADIE41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Sarhan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Marquie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JJ Vock
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May 17, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We're delighted to hear that Ahmad provided you with excellent, patient, and kind service. It's fantastic to know that you love your new vehicle and that working with Ahmad was a pleasure. If you need any further assistance or have any questions, please don't hesitate to reach out. Enjoy your new car! Best Wishes, INFINITI Of Orland Park

May 10, 2024

Michael and Terry consistently exceed expectations for service necessary for my vehicle. Their professionalism and completing work in a timely fashion is exemplary. Frank and Mike ensure that all custo More

by GNANRYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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May 17, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful review! . It's great to know that their efforts make your experience in our service bay and waiting area comfortable and pleasant. We truly appreciate your kind words and continued support. If you need any further assistance, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

May 10, 2024

There was some confusion about the job and price. The mechanic quoted the wrong parts for the job. More

by REEVES.MORRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
May 17, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback. We apologize for the confusion regarding the job and pricing, and for the error in the parts quoted. Your satisfaction is important to us, and we appreciate you bringing this to our attention. Please reach out to us directly so we can resolve any outstanding issues and ensure a better experience in the future. Thank you for your understanding and for giving us the opportunity to improve. Best Wishes, INFINITI Of Orland Park

May 07, 2024

Excellent guidance on my needs. Mike was very professional and knowledgeable. I was extremely happy with the service More

by CMUSTIFUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Service department
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May 17, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words and for taking the time to share your experience! Our team strives to offer professional and knowledgeable assistance to all our customers. If you need any further assistance or have any questions, please don't hesitate to contact us. Best Wishes, INFINITI Of Orland Park

May 05, 2024

I just got my car two weeks ago so I’m still learning about it. So far no problems no complaints More

by endurefurth479100
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Marquie
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Alfano
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May 17, 2024 -

INFINITI Of Orland Park responded

Thank you for choosing BMW of Orland Park and for sharing your experience with us! We're delighted to hear that you're enjoying your new car and that everything is going smoothly so far. If you have any questions or need any assistance as you get to know your vehicle better, please don't hesitate to reach out. We're here to help and ensure you have the best possible experience. Best Wishes, INFINITI Of Orland Park

May 04, 2024

One of the best dealership in Illinois. The service is always 💯 percent 🙄 keep up the outstanding work you are doing More

by JAHLOVERIPTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Blunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Huff
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May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're thrilled to be considered one of the best dealerships in Illinois, and we appreciate your recognition of our service being consistently excellent. Your satisfaction is our priority, and we're committed to maintaining our high standards. We're grateful for your support and encouragement. If you ever need anything else or have further feedback, please don't hesitate to reach out. We look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

May 02, 2024

Customer focused was apparent and appreciated. Leadership resonated throughout my entire time at the dealership. Perfect communication via video and in person. No pressure services More

by STOMP EXTERMINATORS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mikuzis
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JJ Vock
Report | Print
May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We're delighted to hear that our customer-focused approach was apparent and appreciated during your time at the dealership. It's fantastic to know that our leadership and communication resonated with you, both through video and in person. We're committed to providing a no-pressure service environment where you can feel comfortable and confident in your decisions. Your satisfaction is our priority, and we appreciate your support. If you ever need anything else or have further feedback, please don't hesitate to reach out. We look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

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