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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
593 Reviews

593 Reviews of INFINITI Of Orland Park - Service Center

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August 02, 2024

Brought my car in due to AC not working. I didn’t have an appointment and LaToya told me it would be 1.5 hrs for them to diagnose the problem and she was exactly on point with the time. She More

by TOYA2470
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re thrilled to hear that LaToya provided accurate timing and exceptional service while diagnosing and fixing your AC issue. It’s wonderful to know that she explained everything clearly and completed the repair even faster than expected. We’re proud of her professionalism and commitment to excellent customer service. If you need anything else or have further questions, don’t hesitate to reach out. Thanks for choosing us! Best Wishes, INFINITI Of Orland Park

August 02, 2024

Hello, Kerrie is absolutely amazing! Her customer service, compassion and intelligence is absolutely phenomenal. Thank you so much Kerrie! More

by CRYSTALJORDAN727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We’re thrilled to hear that Kerrie’s customer service, compassion, and intelligence made such a positive impact on your experience. We’ll be sure to share your kind words with her. If you need anything else or have further questions, we’re here to help. Thanks again for your appreciation! Best Wishes, INFINITI Of Orland Park

August 01, 2024

The service was great being my first time visiting. I was pleased that I was able to schedule an appointment and get right in and address the concerns I had. More

by CHERYLWASHINGTON46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re glad to hear that your first visit was a great experience and that we could address your concerns promptly. We’re pleased that the appointment scheduling worked smoothly for you. We look forward to serving you again and ensuring your future visits are just as positive. Thanks for choosing us! Best Wishes, INFINITI Of Orland Park

August 01, 2024

Everything was great, LaToya Tenton was great. Keep up the good work. I was please with the service. More

by BLWOODFORK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re glad to hear that everything was great and that LaToya provided excellent service. Your satisfaction is important to us, and we appreciate your kind words. We’ll continue to strive for the highest quality service. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park

July 30, 2024

Every thing was done in a professional and timely manner. Ms Tenton was extremely knowledgeable of the job and gave excellent customer service. I will be bringing my car to this location on a regular basis More

by GBLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We’re thrilled to hear that everything was done professionally and in a timely manner. We look forward to seeing you regularly and are here to ensure your car continues to receive the best care. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park

July 27, 2024

Just great service. service dept did a wonderful job keeping me informed every step of the way. More

by SMOKEYJOE7920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your great feedback! We’re delighted to hear that our service department did a wonderful job keeping you informed every step of the way. Providing clear communication is important to us, and we’re glad it made your experience positive. If you need anything else or have further questions, we’re here to help. Thanks for choosing us! Best Wishes, INFINITI Of Orland Park

July 26, 2024

Great service! Mike is always informative and proactive when it comes to the care of my vehicle. More

by SFISHERB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We’re glad to hear that Mike consistently provides informative and proactive care for your vehicle. Our team takes pride in ensuring the best service possible, and it’s wonderful to know that Mike’s efforts have made a positive impact. We look forward to continuing to serve you in the future! Best Wishes, INFINITI Of Orland Park

July 26, 2024

I was pleased overall but it just took longer than I was expecting. I'm satisfied. More

by KLDORRIS1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahmad
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Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re pleased to hear that you’re satisfied with the service overall. We apologize for the longer wait time and appreciate your patience. If you have any further concerns or need assistance, please don’t hesitate to reach out. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park

July 26, 2024

Had a better experience than the last visit service was quick and clean A1 see y'all on my next visit More

by NATHANHILL6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re thrilled to hear that your recent visit was better than before and that you found the service quick and clean. We look forward to seeing you on your next visit and appreciate your continued support. If you need anything in the meantime, just let us know! Best Wishes, INFINITI Of Orland Park

July 20, 2024

Great service from the 2 ladies at the service desk! They took the time to answer all my questions and my car was cleaned very well. The one complaint I have is that my car was returned to me with the c More

by JAVAMMUSIC
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re delighted to hear that you received great service from the team at the service desk and that your car was cleaned well. We apologize for the inconvenience regarding the climate control, mirrors, and seat positions. We understand how important it is to have your vehicle returned just the way you left it. We’ll make sure to address this with our team to ensure it doesn’t happen again. Thank you for bringing this to our attention, and we look forward to serving you better in the future. Best Wishes, INFINITI Of Orland Park

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