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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
590 Reviews

591 Reviews of INFINITI Of Orland Park - Service Center

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August 06, 2024

Seemless Check In / Out, knowledgable Staff with nice personal touch. Coffee was very good too - rare find... More

by RKRUCZAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re pleased to hear that you had a seamless check-in and check-out experience and that our knowledgeable staff provided a nice personal touch. We’re glad you enjoyed the coffee too—finding good coffee is definitely a rare treat! We appreciate your kind words and look forward to serving you again. Best Wishes, INFINITI Of Orland Park

August 04, 2024

Brought my vehicle here due to whining noise when accelerating. The mechanic was able to pinpoint the issue from the test drive. I would recommend anyone and everyone with an Infiniti to bring their More

by Sal Pino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck and Saul (mechanics) 10/10, Mimi Nofal
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Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your fantastic review! We’re delighted to hear that our mechanic was able to accurately diagnose the whining noise issue during the test drive. We truly appreciate your high recommendation and are thrilled to have earned a 10/10 from you. Your satisfaction is our top priority, and we look forward to providing excellent service for you and anyone you refer in the future. Thanks again for choosing us! Best Wishes, INFINITI Of Orland Park

August 04, 2024

Very helpful and understanding of my situation. They kept me up to day with anything going on in current time on my car More

by CMBOWD13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re glad to hear that our team was helpful and understanding of your situation. Keeping you informed in real-time about your car’s status is a priority for us, and we’re pleased that it made a difference in your experience. If you need anything else, we’re here to help. Thanks for choosing us! Best Wishes, INFINITI Of Orland Park

August 04, 2024

Professional and courteous dealership. Always a clean and pleasant environment to wait for your vehicle in. And, Kerry is an awesome advisor. Always ready to fulfill her customers auto ne More

by GRJACK2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Huda Abed
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Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We’re glad to hear that you find our dealership professional, courteous, and always a clean and pleasant place to wait. We’re especially pleased that Kerrie continues to provide awesome service and fulfills all your automotive needs. We’ll be sure to pass along your thanks to her. We appreciate your support and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

August 04, 2024

Excellent Service. Clean waiting room. Mike, my technician, is the best. I love the email updates More

by SANDRAGASTONCOX52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your great feedback! We’re thrilled to hear that you received excellent service and enjoyed our clean waiting room. It’s wonderful to know that Mike, your technician, provided top-notch care, and that you appreciated the email updates. We’re committed to keeping you informed and comfortable during your visit. We look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

August 02, 2024

Kerrie did an excellent job. I love the technology enhancements that provides real time text messages and my repair estimate. Keep up the good work! More

by CCATJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re thrilled to hear that Kerrie did an excellent job and that you love the technology enhancements, including the real-time text messages and repair estimates. We’re committed to providing top-notch service and innovative solutions, and we’re glad to know we’re meeting your expectations. We’ll keep up the good work and look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park

August 02, 2024

Brought my car in due to AC not working. I didn’t have an appointment and LaToya told me it would be 1.5 hrs for them to diagnose the problem and she was exactly on point with the time. She More

by TOYA2470
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re thrilled to hear that LaToya provided accurate timing and exceptional service while diagnosing and fixing your AC issue. It’s wonderful to know that she explained everything clearly and completed the repair even faster than expected. We’re proud of her professionalism and commitment to excellent customer service. If you need anything else or have further questions, don’t hesitate to reach out. Thanks for choosing us! Best Wishes, INFINITI Of Orland Park

August 02, 2024

It took 6 1/2 hrs to buy my car. The salesman had no respect for my time. He kept suddenly walking away, not returning for 20 minutes. They never filled the gas tank. When I left the More

by addie7667
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Sarhan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience. We’re truly sorry to hear about the frustrations you encountered during your car purchase. It’s unacceptable that your time was not respected and that you faced delays and issues with the vehicle. We strive to provide a high level of service, and it’s clear we fell short in your case. We would appreciate the opportunity to address these concerns directly and make things right. Please contact us at 708-403-4700 so we can discuss your experience further and work towards a resolution. Your feedback is valuable, and we are committed to improving our processes to ensure better service in the future. Best Wishes, INFINITI Of Orland Park

August 02, 2024

Very clean and well ran I was in and out quickly . Toya was very helpful More

by REGINALD.WEEKLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re delighted to hear that you found our facility clean and well-run, and that Toya was helpful in making your visit efficient. We appreciate your kind words and look forward to serving you again in the future. If you need anything else, please don’t hesitate to reach out! Best Wishes, INFINITI Of Orland Park

August 02, 2024

Hello, Kerrie is absolutely amazing! Her customer service, compassion and intelligence is absolutely phenomenal. Thank you so much Kerrie! More

by CRYSTALJORDAN727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We’re thrilled to hear that Kerrie’s customer service, compassion, and intelligence made such a positive impact on your experience. We’ll be sure to share your kind words with her. If you need anything else or have further questions, we’re here to help. Thanks again for your appreciation! Best Wishes, INFINITI Of Orland Park

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