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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
555 Reviews

556 Reviews of INFINITI Of Orland Park - Service Center

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July 26, 2024

I was pleased overall but it just took longer than I was expecting. I'm satisfied. More

by KLDORRIS1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahmad
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Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re pleased to hear that you’re satisfied with the service overall. We apologize for the longer wait time and appreciate your patience. If you have any further concerns or need assistance, please don’t hesitate to reach out. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park

July 26, 2024

Had a better experience than the last visit service was quick and clean A1 see y'all on my next visit More

by NATHANHILL6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re thrilled to hear that your recent visit was better than before and that you found the service quick and clean. We look forward to seeing you on your next visit and appreciate your continued support. If you need anything in the meantime, just let us know! Best Wishes, INFINITI Of Orland Park

July 20, 2024

Great service from the 2 ladies at the service desk! They took the time to answer all my questions and my car was cleaned very well. The one complaint I have is that my car was returned to me with the c More

by JAVAMMUSIC
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re delighted to hear that you received great service from the team at the service desk and that your car was cleaned well. We apologize for the inconvenience regarding the climate control, mirrors, and seat positions. We understand how important it is to have your vehicle returned just the way you left it. We’ll make sure to address this with our team to ensure it doesn’t happen again. Thank you for bringing this to our attention, and we look forward to serving you better in the future. Best Wishes, INFINITI Of Orland Park

July 20, 2024

Our sales rep Dan, along with manger Ed and business manager Luke made our experience a pleasure. Stress free car buying - no pressure and no upsells - very professional and friendly. I HIGHLY recommen More

by normbrown99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Marquie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Galifos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Schedler
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Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We’re thrilled to hear that Dan, Ed, and Luke made your car buying experience a pleasure. Providing a stress-free, professional, and friendly environment is our goal, and it’s great to know that we achieved that for you. We appreciate your high recommendation and look forward to assisting you again in the future. Enjoy your new vehicle! Best Wishes, INFINITI Of Orland Park

June 30, 2024

I appreciate the loaner vehicle really help me out. While , my car was being serviced and the communication was great. I will recommend infinity two my family in Friends . Thanks again. More

by SHERRYW414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We're glad the loaner vehicle was helpful and that you had a positive communication experience while your car was being serviced. Your recommendation means a lot to us. If there's anything else we can do for you or your friends and family, please let us know. Thanks again! Best Wishes, INFINITI Of Orland Park

June 29, 2024

I always receive quality customer service at Infiniti of Orland. This is my ‘go-to’ location. More

by TREKELLYEGARY25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Lewis
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Jul 03, 2024 -

INFINITI Of Orland Park responded

That's fantastic to hear! We're honored to be your trusted choice for quality customer service! Thank you for your loyalty and for choosing us as your 'go-to' location. We look forward to continuing to serve you! Best Wishes, INFINITI Of Orland Park

June 27, 2024

Mike was very in explaining everything and kept me updated on when my vehicle will be done. More

by Billjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We're glad to hear that Mike provided clear explanations and kept you informed about your vehicle's progress. If there's anything else we can assist you with, please let us know. Best Wishes, INFINITI Of Orland Park

June 26, 2024

Mike and Latoya are very professional and attentive to the concerns you have regarding your car. They keep you updated to the service being provided throughout the visit. I would recommend. More

by LGLOWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! Mike and Latoya are dedicated to providing excellent service and keeping you informed every step of the way. We appreciate your recommendation! Best Wishes, INFINITI Of Orland Park

June 20, 2024

Letoya my service advisor was great! ! The work done was great too.. SUV is running and sounding better. Thank you More

by TONYM428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your feedback! We're thrilled to hear that LaToya provided you with great service and that you're pleased with the work done on your SUV. Ensuring your vehicle runs and sounds better is our goal, and we're delighted that you noticed the improvement. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again. Best Wishes, INFINITI Of Orland Park

June 19, 2024

LaToya was outstanding, Very hands on. Attentive. Kept me updated throughout my visit. Everything was detailed to me. Service was perfect. Fast and efficient. More

by RITAMLERNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your kind words! We're thrilled to hear that LaToya provided you with outstanding service during your visit. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

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