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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
555 Reviews

555 Reviews of INFINITI Of Orland Park - Service Center

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August 09, 2024

Very quick repairs! ! Great communication with me by service dept staff! I was pleasantly surprised given last minute need due to vandalism of my car More

by JASZYMANSKI1965. JAMES SZYMANSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

INFINITI Of Orland Park responded

We’re glad to hear that your repairs were completed quickly and that the service department communicated effectively with you, especially given the last-minute nature of your visit. We hope your car is all set now, and we appreciate your feedback. If you need anything else, don’t hesitate to reach out! Best Wishes, INFINITI Of Orland Park

August 06, 2024

Seemless Check In / Out, knowledgable Staff with nice personal touch. Coffee was very good too - rare find... More

by RKRUCZAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re pleased to hear that you had a seamless check-in and check-out experience and that our knowledgeable staff provided a nice personal touch. We’re glad you enjoyed the coffee too—finding good coffee is definitely a rare treat! We appreciate your kind words and look forward to serving you again. Best Wishes, INFINITI Of Orland Park

August 06, 2024

Awesome place to go when you need your car serviced. They are very fast and reliable More

by EDDIE85.ES60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your fantastic feedback! We’re thrilled to hear that you find our service fast and reliable. It’s great to know that we’re your go-to place when your car needs attention. We appreciate your trust and look forward to continuing to provide you with top-notch service! Best Wishes, INFINITI Of Orland Park

August 06, 2024

JP and the team were helpful in teaching me more about purchasing a vehicle and also helping me teach my end goal of getting a new vehicle. More

by antawun2016
Recommend Dealer
Yes
Employees Worked With
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Marquie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Galifos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ruiz
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Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We’re delighted to hear that JP and the team were helpful in educating you about the vehicle purchasing process and supporting you in reaching your goal of getting a new vehicle. It’s wonderful to know that we could assist you on this important journey. If you have any more questions or need further assistance, we’re here to help. Enjoy your new vehicle! Best Wishes, INFINITI Of Orland Park

August 06, 2024

Great service, LaToya is great! A a a a a a a a a aa More

by SERVICES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We’re glad to hear that you had a great service experience and that LaToya made a positive impact. We appreciate your support and look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

August 04, 2024

Excellent Service. Clean waiting room. Mike, my technician, is the best. I love the email updates More

by SANDRAGASTONCOX52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your great feedback! We’re thrilled to hear that you received excellent service and enjoyed our clean waiting room. It’s wonderful to know that Mike, your technician, provided top-notch care, and that you appreciated the email updates. We’re committed to keeping you informed and comfortable during your visit. We look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

August 04, 2024

Brought my vehicle here due to whining noise when accelerating. The mechanic was able to pinpoint the issue from the test drive. I would recommend anyone and everyone with an Infiniti to bring their More

by Sal Pino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck and Saul (mechanics) 10/10, Mimi Nofal
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Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your fantastic review! We’re delighted to hear that our mechanic was able to accurately diagnose the whining noise issue during the test drive. We truly appreciate your high recommendation and are thrilled to have earned a 10/10 from you. Your satisfaction is our top priority, and we look forward to providing excellent service for you and anyone you refer in the future. Thanks again for choosing us! Best Wishes, INFINITI Of Orland Park

August 04, 2024

Professional and courteous dealership. Always a clean and pleasant environment to wait for your vehicle in. And, Kerry is an awesome advisor. Always ready to fulfill her customers auto ne More

by GRJACK2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Huda Abed
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Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We’re glad to hear that you find our dealership professional, courteous, and always a clean and pleasant place to wait. We’re especially pleased that Kerrie continues to provide awesome service and fulfills all your automotive needs. We’ll be sure to pass along your thanks to her. We appreciate your support and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

August 04, 2024

Very helpful and understanding of my situation. They kept me up to day with anything going on in current time on my car More

by CMBOWD13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re glad to hear that our team was helpful and understanding of your situation. Keeping you informed in real-time about your car’s status is a priority for us, and we’re pleased that it made a difference in your experience. If you need anything else, we’re here to help. Thanks for choosing us! Best Wishes, INFINITI Of Orland Park

August 02, 2024

It took 6 1/2 hrs to buy my car. The salesman had no respect for my time. He kept suddenly walking away, not returning for 20 minutes. They never filled the gas tank. When I left the More

by addie7667
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Sarhan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience. We’re truly sorry to hear about the frustrations you encountered during your car purchase. It’s unacceptable that your time was not respected and that you faced delays and issues with the vehicle. We strive to provide a high level of service, and it’s clear we fell short in your case. We would appreciate the opportunity to address these concerns directly and make things right. Please contact us at 708-403-4700 so we can discuss your experience further and work towards a resolution. Your feedback is valuable, and we are committed to improving our processes to ensure better service in the future. Best Wishes, INFINITI Of Orland Park

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