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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
555 Reviews

555 Reviews of INFINITI Of Orland Park - Service Center

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August 16, 2024

Still having the same problem with my car I will be bring it back for service. More

by Sd4939
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

INFINITI Of Orland Park responded

We’re sorry to hear that you’re still experiencing issues with your car. We appreciate your patience and are committed to resolving this for you. Please bring your car back in, and we’ll do everything we can to make sure the problem is fixed. Thank you for giving us the opportunity to make this right. Best wishes, INFINITI Of Orland Park

August 16, 2024

I am always impressed with the impeccable service I receive from customer service and the service department. The waiting area is always clean and the hot chocolate is awesome! I love the new machine. More

by KNOXIE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your fantastic feedback! We’re thrilled to hear that our customer service and service department continue to impress you. It’s great to know you enjoy our clean waiting area and the hot chocolate from the new machine. We appreciate your support and look forward to your next visit! Best Wishes, INFINITI Of Orland Park

August 16, 2024

My main criticism of the service is that it takes too much time to book an appointment. The online scheduler doesn't always work properly and it can be hard to get someone on the phone. Once the appoint More

by DNKnight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your feedback with us. We apologize for the inconvenience you’ve experienced with booking appointments. Your time is valuable, and we understand the frustration when the online scheduler doesn’t work properly or it's difficult to reach us by phone. We’re glad to hear that once the appointment is scheduled, everything goes smoothly. Please know we’re working to improve our scheduling process to make it more efficient for you. We appreciate your patience and look forward to providing you with a seamless experience next time. Best wishes, INFINITI Of Orland Park

August 15, 2024

Service was perfect, Great customer service love the coffee very friendly and will visit again More

by gcharl_2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Galifos
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Vanik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're delighted to hear that you enjoyed the service, customer experience, and our coffee. It’s always our goal to create a welcoming atmosphere, and we’re glad you felt that. We look forward to your next visit! Best Wishes, INFINITI Of Orland Park

August 14, 2024

Zeigler and Ahmad Sarhan were sent from heaven. Excellent advice and ability to answer and explain questions with the knowledge to make my experience easy. Always available test-drive appointment More

by MARGECORSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Sarhan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Marquie
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Vanik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that Ahmad Sarhan and the Zeigler team have made your experience exceptional. Providing clear advice and accommodating your schedule for test drives is what we strive for, and we’re glad Ahmad has been there to assist you. We look forward to continuing to serve you and your family for all your future car needs! Best wishes, INFINITI of Orland Park

August 14, 2024

TOYA IS AWESOME. Very satisfied every time I visit Infinity and Toya assists me with my needs. More

by STLCHI2
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your positive feedback! We’re delighted to hear that Toya consistently provides you with excellent service and assists you with all your needs. Your satisfaction is very important to us, and we’re glad to have you as a valued customer. Best wishes, INFINITI of Orland Park

August 13, 2024

They are helpful and with good vibes, friendly caring making sure you are satisfy they exercise great patients with you, thanks. More

by HARRIS5141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CHUCK TECHNICIAN IS OF GREAT CLASS
Sep 05, 2024 -

INFINITI Of Orland Park responded

Thank you for the kind words! We’re delighted to hear that our team provided helpful, friendly, and patient service. Your satisfaction is our priority, and we appreciate your positive feedback. If you need anything else, just let us know! Best Wishes, INFINITI Of Orland Park

August 13, 2024

Latoya made this a pleasant experience even with some challenges. She always kept the lines of communication open and had the highest level of customer service and professionalism. More

by NEENJANEEN
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience with Latoya! We’re thrilled to hear that she provided exceptional service and maintained open communication despite the challenges. We’ll make sure to pass along your appreciation to her. If there’s anything else you need, just let us know! Best Wishes, INFINITI Of Orland Park

August 12, 2024

I had a pleasant experience during my visit. I will recommend this location for service. More

by JANN672
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

INFINITI Of Orland Park responded

We’re glad to hear you had a pleasant experience! Thank you for recommending our location for service. We look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

August 10, 2024

I brought my qX50 in for service on the trunk door for a scheduled appt. Kerrie helped me and was very nice from the start . She went out of her way to make sure I was satisfied with the service on an ongo More

by ANN.CHAN
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience with Kerrie! We’re thrilled to hear that she provided outstanding service and went above and beyond to ensure your satisfaction. It’s great to know that her efforts positively impacted your feelings about Infiniti. If there’s anything more we can do for you, feel free to let us know! Best Wishes, INFINITI Of Orland Park

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