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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
578 Reviews

578 Reviews of INFINITI Of Orland Park - Service Center

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September 10, 2024

Very good and quick service went over the suggested maintenance that my vehicle will need More

by SLEAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We're glad to hear you had a great experience with our service team. It's always our goal to provide quick and thorough service while keeping you informed about your vehicle's maintenance needs. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

September 09, 2024

Kerrie was so helpful and kept us updated with the status of our car. Also other staff members were very kind and always made sure we’re being taking care of More

by GHANNAM01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We’re delighted to hear that Kerrie and the rest of our team were able to provide you with excellent service and keep you updated on your car’s status. It's our priority to ensure that all our customers feel well taken care of during their visit. If there's anything else we can do for you, please let us know. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park

September 09, 2024

The staff were very professional and polite. They kept me updated on the service of my vehicle. More

by IVANA.TATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We’re pleased to hear that our staff’s professionalism and communication met your expectations. Keeping our customers informed and comfortable throughout the service process is important to us. If you have any further feedback or need assistance, feel free to reach out. We look forward to your next visit! Best Wishes, INFINITI Of Orland Park

September 08, 2024

Latoya was fantastic, kept in touch with me on the status etc. Loved her. Service team did a great job! More

by CCORNING50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We’re delighted to hear that Latoya provided fantastic service and kept you well-informed throughout the process. We're glad you loved working with her, and we’ll be sure to pass along your kind words to her and the rest of the service team. If there's anything else we can assist you with, please let us know. We look forward to your next visit! Best Wishes, INFINITI Of Orland Park

September 08, 2024

Great environment and amazing staff clean facility great workers and knowledgeable. I would recommend this car dealership. More

by BSUNDANCE98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your fantastic feedback! We’re thrilled to hear that you enjoyed our clean facility, knowledgeable staff, and welcoming environment. Your recommendation means a lot to us! If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to seeing you again soon! Best Wishes, INFINITI Of Orland Park

September 06, 2024

My first visit was awesome, everyone was so nice and knowledgeable. The process was smooth and easy More

by MS.WRUSSELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2024 -

INFINITI Of Orland Park responded

Thank you for choosing us for your first visit! We’re thrilled to hear that you had an awesome experience and found our team to be friendly and knowledgeable. It's great to know that the process was smooth and easy for you. We look forward to welcoming you back and providing the same excellent service in the future! Best Wishes, INFINITI Of Orland Park

September 05, 2024

Truly exceptional service and customer care. Very professional and good competitive prices. Thank you for the help More

by rodonis2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We’re thrilled to hear that you found our service and customer care exceptional, and that you appreciated our professionalism and competitive prices. We’re grateful for the opportunity to assist you and look forward to serving you again in the future. Best wishes, INFINITI Of Orland Park

September 05, 2024

Christine did an awesome job! I'm a long term customer and I'm sure I’ll be back soon. I love the new text messages and technology used to advise me of the status of my repairs an More

by CCATJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you, Charles, for your wonderful feedback! We’re thrilled to hear that Christine did an awesome job and that you’re enjoying the new text messages and technology for updates on your repairs and maintenance. Your continued loyalty means a lot to us, and we look forward to serving you again soon. All the best! Best wishes, INFINITI Of Orland Park

September 04, 2024

Service was slow on 8/29. The order was written up at 1:45.. It was after 5 p.m. when I left. It took a while before the recommended services were discussed with me. More

by JACK5100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for bringing this to our attention. We apologize for the delay you experienced on 8/29 and for the wait before discussing the recommended services. We understand that your time is valuable, and we’re committed to improving our service efficiency. Please reach out to us directly at 708-403-4700 if there’s anything specific you’d like us to address. We appreciate your feedback and hope to provide a better experience in the future. Best wishes, INFINITI Of Orland Park

September 01, 2024

Great Service Always! They provides the best customer service everytime I'm there. I would recommend them to my family and friends. More

by NIKKIJACKSON71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We’re delighted to hear that you consistently receive great service and that our customer service exceeds your expectations. Your recommendation to family and friends means a lot to us. We look forward to continuing to provide you with excellent service! Best wishes, INFINITI Of Orland Park

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