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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
578 Reviews

578 Reviews of INFINITI Of Orland Park - Service Center

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September 18, 2024

This is a very clean environment, with courtesy staff eager to assist with questions and concerns. I love the fact they wash my car and offer snacks while I wait for my oil change. More

by GIBBSBY8388
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

INFINITI Of Orland Park responded

Thank you for the wonderful feedback! We’re thrilled to hear that you appreciate our clean environment, courteous staff, and the little touches like car washes and snacks. Making your visit comfortable and pleasant is important to us. We look forward to seeing you again soon! Best Wishes, INFINITI Of Orland Park

September 17, 2024

Latoya tried her best to get me a loaner. She succeeded. The master tech got the job done fast and so far the vehicle is doing well/ More

by MALDONADO.ALEX59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're glad to hear that Latoya worked hard to secure a loaner for you and that the master technician completed the job quickly. It’s great to know your vehicle is doing well, and we appreciate your trust in our team! Best Wishes, INFINITI Of Orland Park

September 17, 2024

I think an hour and half is a little too long for an oil change. More

by ODIE181
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback. We understand that waiting an hour and a half for an oil change can feel longer than expected. We’re always working to improve our efficiency and appreciate your patience. We’ll take this into consideration and aim to provide a quicker turnaround in the future. If you have any further concerns or need assistance, please let us know. Best Wishes, INFINITI Of Orland Park

September 16, 2024

It’s always a pleasure, both the service and the team. I would highly recommend this dealership. More

by MARIEWARE1269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words and recommendation! It’s always a pleasure serving you, and we look forward to continuing to exceed your expectations! Best Wishes, INFINITI Of Orland Park

September 15, 2024

Kerrigan was great in serving my needs and kept me in the loop about my vehicle More

by ACE.OG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2024 -

INFINITI Of Orland Park responded

Thank you for the great feedback! We're pleased to hear that Kerrie provided excellent service and kept you informed throughout the process. We’ll be sure to share your appreciation with them. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park

September 15, 2024

very attentive and timely service, addressed and repaired points of concern in regards of issues with vehicle More

by M2MCASTILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We're glad to hear that our team provided attentive and timely service while addressing and repairing your vehicle's concerns. Your satisfaction is important to us, and we’re happy we could resolve the issues. We look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park

September 13, 2024

Professional and efficient service! ! I was from out of State and needed a tire replacement. I was treated the way a regular customer wants to be treated. More

by JFPIZZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We’re so glad we could assist you promptly and efficiently, even though you were from out of state. It’s our goal to treat every customer, whether local or visiting, with the same level of care and respect. We appreciate your trust and hope to welcome you back anytime you're in the area! Safe travels! Best Wishes, INFINITI Of Orland Park

September 12, 2024

I truly enjoy the experience at Ziegler. Customer Service makes you feel welcome and treat you with great respect. I will always bring my QX80 Infiniti truck to this dealership. We as consum More

by LAFOXPOFOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your kind words! We’re delighted to hear that you enjoy your experience with us and appreciate the welcoming and respectful service from our team. We’re especially glad that LaToya Tenton and the staff made a positive impression. Your feedback means a lot to us, and we’re excited to continue serving you and your QX80 Infiniti truck. Thank you for your support! Best wishes, INFINITI Of Orland Park

September 11, 2024

I scheduled my appointment following receipt of an email coupon. When I checked in, I relayed this information to Ms Griswold and was assured I'd be taken care of. The coupon was not reflected on my bill. More

by KYW829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christine Griswold
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

INFINITI Of Orland Park responded

Thank you for bringing this to our attention. We're truly sorry to hear about your experience and for the inconvenience you've faced. This is not the level of service we strive to provide, and we understand your frustration. Please know that we take your feedback seriously, and we would like to resolve this matter promptly. Our service manager will personally look into this and ensure you receive the appropriate assistance, including honoring your coupon. We appreciate your patience and hope to make things right. Best Wishes, INFINITI Of Orland Park

September 11, 2024

The staff there are very attentive and absolutely willing to supply the best service . I have all intentions on coming back here for continuance of service. Thank You. More

by RLJLRJ1434
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We’re glad to hear that our staff was attentive and provided you with the best service. We appreciate your intention to return for continued service and look forward to seeing you again. Thank you for choosing us! Best wishes, INFINITI Of Orland Park

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