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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
554 Reviews

554 Reviews of INFINITI Of Orland Park - Service Center

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August 29, 2024

La Toya provided a very attentive and professional service. She kept me informed of my car service through text. I was happy with her service and impressed to receive a text and email showing the serv More

by ANGIESANJUAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re delighted to hear that La Toya provided you with attentive and professional service. It’s great to know that you appreciated the updates through text and the detailed service report via text and email. We’re glad we could keep you informed and meet your expectations. We look forward to assisting you again in the future! Best wishes, INFINITI Of Orland Park

August 28, 2024

Christine was professional, attentive and responsive. My vehicle was services quickly and efficiently. Service is a primary driver in my choice of auto. More

by ACCTGCONCEPTS
Recommend Dealer
Yes
Employees Worked With
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re delighted to hear that Christine provided you with professional, attentive, and responsive service. It’s great to know that your vehicle was serviced quickly and efficiently. We understand that service is a key factor in your choice of auto, and we’re glad to have met your expectations. We look forward to serving you again! Best wishes, INFINITI Of Orland Park

August 27, 2024

The service in the Orland Park location is always exceptional. I continue to come back because I trust the staff to do a great job every time! More

by SHERRYMALLIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We’re thrilled to hear that you consistently have an exceptional experience at our Orland Park location and that you trust our staff to provide great service every time. Your continued support means a lot to us, and we look forward to serving you in the future! Best wishes, INFINITI of Orland Park

August 26, 2024

the price of a serpentine belt was to high! $359.00 and I had grease on my floor mat when porter delivered my vehicle 😡 More

by ACE.OG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback. We’re sorry to hear that you found the price of the serpentine belt higher than expected and that you had an issue with grease on your floor mat. We strive to provide transparent pricing and high-quality service, and we regret that we fell short in this instance. Please contact us directly so we can address your concerns and work towards a resolution. We appreciate your feedback and will take it into account to improve our services. Best wishes, INFINITI Of Orland Park

August 24, 2024

Excellent customer service! ! You won’t be disappointed in price and professional service. 100 % satisfaction More

by ALLIEABBY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your fantastic feedback! We’re delighted to hear that you experienced excellent customer service and found our pricing and professionalism to your satisfaction. We aim for 100% satisfaction, and we’re thrilled that we met your expectations. We look forward to serving you again! Best wishes, INFINITI Of Orland Park

August 19, 2024

It was easy to make an appointment for service. The staff provided a professional service keeping me informed about my car service. The waiting area is comfortable to the clients waiting for their More

by ANGIESANJUAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your positive feedback! We’re pleased to hear that scheduling your service appointment was straightforward and that our staff provided professional service while keeping you well-informed. We’re also glad you found our waiting area comfortable. Your satisfaction is important to us, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

August 18, 2024

The staff are extremely professional. The waiting area is very clean and I really enjoyed their hot beverage center. In addition I really appreciate the real time text updates. I always r More

by TINAHINTON33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We’re delighted to hear that you find our staff professional and our waiting area clean and enjoyable. We’re also glad that you appreciate the hot beverage center and real-time text updates. Providing excellent service is our top priority, and we’re thrilled to know we consistently meet your expectations. We look forward to serving you again! Best wishes, INFINITI Of Orland Park

August 17, 2024

Dan Schedler was a very helpful and knowledgeable salesman. He worked with me to complete a deal that was beneficial to both of us. More

by JOHN DELANTY
Recommend Dealer
Yes
Employees Worked With
Dan Schedler
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re pleased to hear that Dan Schedler was helpful and knowledgeable in assisting you. It’s great to know he worked with you to find a deal that was beneficial for both sides. We appreciate your kind words and look forward to serving you again in the future! Best wishes, INFINITI Of Orland Park

August 16, 2024

Still having the same problem with my car I will be bring it back for service. More

by Sd4939
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

INFINITI Of Orland Park responded

We’re sorry to hear that you’re still experiencing issues with your car. We appreciate your patience and are committed to resolving this for you. Please bring your car back in, and we’ll do everything we can to make sure the problem is fixed. Thank you for giving us the opportunity to make this right. Best wishes, INFINITI Of Orland Park

August 16, 2024

My experience was marvelous. The customer service was wonderful. Everyone I encountered was exceptional. Awesomesauce. More

by HDIRTY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your marvelous experience! We're delighted to hear that our customer service team made such a positive impression and that everyone you encountered was exceptional. We strive to provide “awesomesauce” service every time, and we’re so glad we could deliver. We look forward to welcoming you back! Best wishes, INFINITI Of Orland Park

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