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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
660 Reviews

660 Reviews of INFINITI Of Orland Park - Service Center

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December 28, 2024

Mike was very professional and thorough. I appreciate his willingness to help me with my questions and concerns. More

by LOVELYNELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience! We're thrilled to hear that Mike provided professional and thorough service. We always strive to ensure that our customers' questions and concerns are addressed, and it's great to know Mike was able to assist you so well. We appreciate your kind words and look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

December 27, 2024

The service was good and fast; I highly recommend the dealership to those who need their car serviced. More

by ELZIEWASHINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

INFINITI Of Orland Park responded

Thank you for your great feedback! We’re glad to hear that your service was quick and efficient. We appreciate your recommendation and look forward to serving you again in the future! Best Wishes, INFINITI Of Orland

December 21, 2024

Had new tires installed last week but caps were missing. Returned to have vale caps installed on my tires. More

by KYW829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're sorry to hear about the missing valve caps, but we're glad we could resolve the issue for you. We always aim to ensure everything is taken care of to your satisfaction. We appreciate your patience and look forward to assisting you again soon! Best Wishes, INFINITI Of Orland Park

December 20, 2024

Very clean, organized, professional, dealership! The workers were very friendly, knowledgeable about things! Great dealership!!! More

by JAMESDANIELIII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

INFINITI Of Orland Park responded

Thank you for the fantastic feedback! We’re thrilled to hear that you had a positive experience at our dealership and appreciated our clean, organized, and professional atmosphere. Our team works hard to provide friendly and knowledgeable service, and we’re glad it showed. We look forward to welcoming you back soon! Best Wishes, INFINITI Of Orland Park

December 19, 2024

Help me with a car problem I couldn’t explain from a freak accident this month More

by CRKING1270
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

INFINITI Of Orland Park responded

We’re committed to providing the support you need to get back on the road safely. Thank you for your feedback and we look forward to assisting you in the future! Best Wishes, INFINITI Of Orland Park

December 18, 2024

Customer service was excellent. Kerrie did an excellent job. the vending machine prices were outrageous. More

by RONSKIBYAS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

INFINITI Of Orland Park responded

Thank you for your kind words about our customer service and Kerrie! We’re thrilled to hear she provided excellent assistance. We also appreciate your feedback on the vending machine prices and will take that into consideration. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park

December 15, 2024

Customer service is excellent. The dealership has great employees in the service department. I never have been disappointed. More

by AUDTAN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

INFINITI Of Orland Park responded

Thank you for the fantastic feedback! We’re thrilled to hear that you’ve consistently had excellent experiences with our customer service and service department. Your satisfaction is our top priority, and we truly appreciate your continued trust. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park

December 15, 2024

I enjoy having such thoughtful people when I come for service, they are courteous and helpful. I also the refreshment available a variety. More

by AMAJEAN98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're delighted to hear that our team’s thoughtfulness and courteous service made your visit enjoyable. We’re also glad you appreciated the variety of refreshments—we strive to make every part of your experience comfortable and pleasant. We look forward to seeing you again soon! Best Wishes, INFINITI Of Orland Park

December 14, 2024

I love the consistency with outstanding customer service. The service team works diligently and efficiently to accommodate any concerns I may have regarding my vehicle. More

by GIBBSBY8388
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

INFINITI Of Orland Park responded

Thank you for the wonderful feedback! We’re so glad to hear that you consistently receive outstanding service and that our team is able to accommodate any concerns you have. Your satisfaction is our top priority, and we look forward to continuing to serve you in the future! Best Wishes, INFINITI Of Orland Park

December 12, 2024

Kerrie explained everything to me and my salesperson JP was amazing in getting me set up for an appointment...even with such a short notice!! Thanks JP & Kerrie!! More

by YUJI.TOEFIELD
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JP Pullen
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Dec 12, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're so glad to hear that Kerrie provided clear explanations and that JP was able to get you set up with an appointment on such short notice. We truly appreciate your kind words and are happy to have had the opportunity to assist you. Thanks again, and we look forward to serving you in the future! Best Wishes, INFINITI Of Orland Park

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