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I.G. Burton & Company, Inc
Milford, DE
47 Reviews
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47 Reviews of I.G. Burton & Company, Inc
August 17, 2024
Ryan Christy , IG Burton Mercedes Service Consultant ,As Always Insured That Every Thing I Requested On The Work Order Was Accurate And Always Verbally Communicates With My Favorite And Only Tech I Permit T Always Insured That Every Thing I Requested On The Work Order Was Accurate And Always Verbally Communicates With My Favorite And Only Tech I Permit To Work On My Mercedes E350 Blutec Diesel 2013 , Gifford King . Ryan Always Lets Me Know When Gifford Is Available By My Request So Ryan Can Schedule My Two Mercedes With Gifford King So I Will Have The Most Experienced Tech And Never Have A Re-Call Repair Problem . Ryan Christy Should Be Promoted To Service Manager When The Position Becomes Available . Do Not Hire From Outside IG Burton Mercedes For A Service Manager When The Time Comes . . More
by Ihwiest
Employees Worked With
Ryan Christy , Gifford King
August 15, 2024
Appt. At 9 AM - car didn’t get in bay until 10 - 2 hrs later finally done😵💫 watched my car on video screen just sitting there with no one near it for qu At 9 AM - car didn’t get in bay until 10 - 2 hrs later finally done😵💫 watched my car on video screen just sitting there with no one near it for quite a while. Replacing glovebox - short job that took 3 hours UNACCEPTABLE!! Why make appointment times if that’s the way you run the shop? When questioned management had a lame excuse as to delay. I will not go back to I.G. Burton Mercedes in Milford More
by Ewbturk61
Employees Worked With
Service manager
November 22, 2023
Last August my car broke down in DE. I had to take it to the dealer for a new gas pump. I was told I needed a water pump and thermostat and had to wait for the parts to come from CA. I had to take it to the dealer for a new gas pump. I was told I needed a water pump and thermostat and had to wait for the parts to come from CA. After two weeks my car was finally ready and an over $6,000 bill which my regular Mercedes dealer told me that was way too much. To add insult to injury they broke part of exhaust system in the front (It came back with a chunk missing), they damaged a tube from the oil compartment putting in the water pump which now causes an oil leak AND my Louie Vuitton wristlet was stolen from the side door compartment. I use that wristlet to put my keys while jogging. The service lady was pleasant, but they need to retrain their mechanics and have cameras on them so they don't take things that don't belong to them! More
by viv
Employees Worked With
Janice Lucas,
