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Hyundai on Perryville
Rockford, IL
763 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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763 Reviews of Hyundai on Perryville
March 11, 2025
This is the worst service experience I have ever had. They took my car for a repair, and after ordering an incorrect part several times, ended up keeping my car for 5 months until fixing it. At the end o They took my car for a repair, and after ordering an incorrect part several times, ended up keeping my car for 5 months until fixing it. At the end of the time, we settled up with a bill and I confirmed this was the full charge, which was nice, because they had reduced the charge, which seemed like a good customer service move. Days later, I get a call that they had a system issue and forgot to bill me the full amount. This is after letting my car sit outside for 5 months, being consistently rude over the phone, and repeating the same action that resulted in the wrong part over and over again throughout. Do not become a victim of their incompetence, they had the nerve to blame me for not asking why my bill was so much less than expected, with Bret the Service Manager saying "both sides were at fault" there. Forgive me for assuming they made a wise customer service move to preserve a customer. I even told the cashier they had saved a Hyundai customer with this move! I wouldn't consider buying a Hyundai ever again in my life, and while it may just be this dealership, their interactions with corporate and Hyundai processes indicate a huge gap in oversight from management. More
by HunterW
Employees Worked With
Jason, Bret Bokker
December 07, 2024
The guys at Hyundai on perryville were awesome from the start, from our sales person Dave Frye to service manager Brian. Dave understood I don't like to be pressured and waited for me to come to him. And h start, from our sales person Dave Frye to service manager Brian. Dave understood I don't like to be pressured and waited for me to come to him. And he was very knowledgeable about the vehicles we wanted to view. And as for Brian he was there from the start to the finish keeping our finances into consideration and he got us the best deal possible. I would definitely return to their location in the future. Once again both gentleman were class acts and took care of us and to them I say "hats off gents"! And thank you to Hyundai on perryville for my brand new Elantra hybrid! More
by cgearjr
Employees Worked With
David Frye, Bryan O'Hern, Jose Munoz
December 04, 2024
David and the team were outstanding. They went out of their way to find me exactly what I was looking for. Never once was there any pressure to buy. They worked with me and my timeframe They went out of their way to find me exactly what I was looking for. Never once was there any pressure to buy. They worked with me and my timeframe on purchasing. I highly recommend the team here. More
by Scott
Employees Worked With
David Frye, Bryan O'Hern, Jose Munoz, Luke Nelson, Devin Bloomingdale, Sage Priest
December 04, 2024
We stopped by only to take a look at the inventory but David was fantastic and showed us few options, guess what , we drove home with a new car. David was not pushy or trying to sell us something we didn’ David was fantastic and showed us few options, guess what , we drove home with a new car. David was not pushy or trying to sell us something we didn’t like, it was a great experience with Hyundai thanks to David. More
by Azra08.nm
Employees Worked With
David Frye, Jose Munoz, Luke Nelson, Sage Priest
November 12, 2024
We couldn't be happier with our visit to Rockford Hyundai. Dave was very kind and helpful. We did not feel pressured at any point of our visit and Dave answered all of our questions with ease and pat Hyundai. Dave was very kind and helpful. We did not feel pressured at any point of our visit and Dave answered all of our questions with ease and patience. More
by Lotzeramie
Employees Worked With
David Frye
November 08, 2024
Dave and everyone at Hyundai were very friendly, courteous and professional. They took their time in explaining everything and made sure we were comfortable during the entire purchasing process! Hi courteous and professional. They took their time in explaining everything and made sure we were comfortable during the entire purchasing process! Highly recommend!!! More
by Skybabe66
Employees Worked With
David Frye, Bryan O'Hern
November 03, 2024
Dave made it very easy to purchase our new car. It was just brought in as a trade and not even on the lot. He made sure the car was clean and even put on new brakes! It was just brought in as a trade and not even on the lot. He made sure the car was clean and even put on new brakes! More
by Kokopeli1
Employees Worked With
David Frye, Luke Nelson, Devin Bloomingdale
