Hyundai on Perryville

Friendly people; poor execution Had two visits to the service department to diagnose an oil leak. The good: 1) Friendly people; 2) Shuttle service gave me a ride to work; 3) They cha Had two visits to the service department to diagnose an oil leak. The good: 1) Friendly people; 2) Shuttle service gave me a ride to work; 3) They changed the engine oil and filter at no cost to me. The not-so-good: 1) Oil level was filled about a quart too full; 2) Found a random bolt lying on top of the transfer case; 3) Two bolts from the fuel injector assembly were loose enough to unscrew with my fingers; 4) Unnecessary parts would have been replaced, had I let them; 5) Poor communication between mechanics and service reps; 6) Service manager did not return a phone call or respond to an email when I attempted to bring items #1-5 to his attention. I ended up doing the repair myself (was not covered under power train warranty), which cost me $16 (oil pressure switch) and 5 hours of my time. The service department repair quote was $935, which included replacing two parts which did not need replacing. After a few specific questions about the price quote, the service rep had difficulty answering and had to consult with the mechanic (apparently customers aren't allowed to talk directly to mechanics). The loose bolts and (I presume) the bolt lying on the transfer case were a result of the mechanic's disassembly of the intake manifold to determine that the oil was leaking from the bad pressure switch. As a side note, four years ago we tried to buy our car from this dealer, but the sales rep(s) had some issues with truthfulness. We bought elsewhere, even though this is our local dealer and we really wanted to buy local. More

This place was a lifesaver, this was my 2nd stop (even though the 1st place I went was in the same Anderson Family) they worked extremely hard to get me in a great used car. Less than 24 hours I had a n though the 1st place I went was in the same Anderson Family) they worked extremely hard to get me in a great used car. Less than 24 hours I had a new car better then I expected. Everyone at this location was extremely friendly they went over all the paper work never once lied to me or tried to get me to get a car over my budget. I will recommend this dealership to everyone I know looking for cars. More