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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.6
1,102 Reviews

1,102 Reviews of Hyundai of Wesley Chapel - Service Center

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November 30, 2024

Great job by all on the recent maintenance of my Santa Fe. Nico always keeps me informed and lets me know of any additional services that need to be considered. My car was ready faster than expected. More

by TENORICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nico
Dec 01, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

November 30, 2024

Pedro Rico was the best yesterday when ser icing my car. Most likely will like to deal with him again. More

by LUISR.MELENDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Rico
Dec 01, 2024 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Pedro here at Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

November 30, 2024

Everyone was very helpful. I am glad that I found such a helpful, supportive service. More

by rwaters16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2024 -

Hyundai of Wesley Chapel responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hyundai of Wesley Chapel. We look forward to having you as one of our valued customers for many more years to come! Sincerely, Jose Gesmondi Service Manager

November 30, 2024

Justin Worrell our service advisor did an excellent job. Very helpful. He was very knowledgeable and professional. More

by LA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2024 -

Hyundai of Wesley Chapel responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Justin met your expectations. Thank you again for choosing Hyundai of Wesley Chapel. We look forward to having you as one of our valued customers for many more years to come! Sincerely, Jose Gesmondi Service Manager

November 29, 2024

They did my oil change and recall repair fine. My dash had lights on indicating it needed service. I arrived for my appointment on time. They never contacted me regarding when it was finished. More

by CHIRONAT
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Marvin
Dec 04, 2024 -

Hyundai of Wesley Chapel responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sincerely, Jose Gesmondi Service Manager

November 28, 2024

This was my first experience here, and I was pleasantly surprised with how helpful the staff members were, as well as the comfort of the waiting room. I’ll definitely be back! More

by Jean V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2024 -

Hyundai of Wesley Chapel responded

Hi Jean: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sincerely, Jose Gesmondi Service Manager

November 28, 2024

They were very professional and provided the requested service in a timely manner. Jazmine arranged courtesy transportation for us. More

by pucus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2024 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

November 27, 2024

Everyone was kind and courteous, especially Nicholas, my service advisor. Nico went the extra mile in assisting me with another concern with my vehicle. More

by sheliadcamp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Mana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Rodenb
Nov 27, 2024 -

Hyundai of Wesley Chapel responded

Thank you for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager

November 27, 2024

Anthony was friendly and helpful. Service was quick. Do not enjoy the windshield salesmen in the drive when you check in trying to sell you a new windshield. More

by KORD08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Anthony and our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

November 26, 2024

The service manager and service department are the worst. They do not respect customers, take accountability, or maintain transparency. This is the worst dealership with a service center. More

by Narendrababu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick and service manager Jose
Nov 30, 2024 -

Hyundai of Wesley Chapel responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sincerely, Jose Gesmondi Service Manager

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