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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.6
1,144 Reviews

1,145 Reviews of Hyundai of Wesley Chapel - Service Center

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August 24, 2024

This is an awesome Hyundai dealership Love the people that work here they treat you very well and they talk you through the the process. More

by WESTJ517
Recommend Dealer
Yes
Employees Worked With
Saleena Crespo
Aug 24, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, Jose Gesmondi Service Manager

August 24, 2024

Nico was very helpful and communicated well. I appreciate his attentiveness. Word word word word More

by moose.bailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Aug 26, 2024 -

Hyundai of Wesley Chapel responded

Thanks for sharing your thoughts about your experience with Nico here at Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

August 24, 2024

The service writer was very helpful and knowledgeable. The work was completed and so far everything is working fine. However, the technician forgot to do one of jobs which resulted in a 45 minute delay. More

by KONAJOE1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Prdro Rico
Aug 26, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Sincerely, Jose Gesmondi Service Manager

August 23, 2024

Efficient, easy to make appt though it seems the wait is too long in the waiting room.Maybe more snacks?? More

by MIKENLIZ717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your review! We strive to make sure that all of our customers leave happy and will take your feedback about wait time and snacks into account. Thanks for choosing Hyundai of Wesley Chapel! Sincerely, Jose Gesmondi Service Manager

Aug 23, 2024 -

Hyundai of Wesley Chapel responded

It has been a pleasure serving you. Thank you for choosing Hyundai of Wesley Chapel, we look forward to having you as a valued customer for many years to come! Sincerely, Jose Gesmondi Service Manager

August 23, 2024

Any work ever down has been satisfied with service and any assistance with any questions. More

by EANDC306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sincerely, Jose Gesmondi Service Manager

August 23, 2024

First time we got service was terrible. Sat there for 2 hours for oil change and they forgot about me but this time it was much better. Everybody was nice, very professional. They knew wher More

by KSHERMAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Reinsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2024 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

August 22, 2024

I just wanna say every time I get Selina. It's a very good experience she's very knowledgeable and helpful More

by DONNALAHM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Selina
Aug 22, 2024 -

Hyundai of Wesley Chapel responded

Hi Donna! It's great to hear that Selina was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hyundai of Wesley Chapel! Sincerely, Jose Gesmondi Service Manager

August 22, 2024

Jasmine was absolutely wonderful, one of the best techs I have ever had! I would bring my car back all the time! More

by Turnalex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Samuels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your review! Quality customer service is always our number one priority, and we're happy to hear that Jasmine met your expectations. We'll be sure to let her know. Thanks for choosing Hyundai of Wesley Chapel! Sincerely, Jose Gesmondi Service Manager

August 21, 2024

I called and left an email request for service with no response. I needed to get my daughter’s oil changed before she left for college but was unable. Very disappointing. More

by JENNYPARRY
Recommend Dealer
No
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Hyundai of Wesley Chapel responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Sincerely, Jose Gesmondi Service Manager

August 20, 2024

Great customer service and helpful and followed thru on time as planned , very professional and More

by ddurling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarita Alzate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Sarita and our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

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