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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.6
1,144 Reviews
Call Service Center (813) 279-7400

1,144 Reviews of Hyundai of Wesley Chapel - Service Center

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September 05, 2024

Hyundai of Wesley Chapel was wonderful when I brought my car in for it's maintenance. More

by JPETERMAN920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nico
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Sep 05, 2024 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

September 05, 2024

Excellent service! Was told it would be three hours and it was a lot less I was happy More

by THREELITTLEROSES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Chaplin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarita Alzate
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

September 05, 2024

Jasmine was incredibly responsive and helpful. She made sure I was comfortable and I formed. More

by MCANNON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jasmine and our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

September 05, 2024

Great service they had my car in quick. Would recommend Hyundai in Wesley Chapel to anyone look for a great car and service. More

by AM120574
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Hyundai of Wesley Chapel responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

September 05, 2024

Great service. I was attended quickly. Anthony was helpful, knowledgeable and polite. Overall service was great. More

by REYESJ2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiefer Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Hyundai of Wesley Chapel responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Anthony met your expectations. Thank you again for choosing Hyundai of Wesley Chapel. We look forward to having you as one of our valued customers for many more years to come! Sincerely, Jose Gesmondi Service Manager

September 05, 2024

Excellent attitude, helpfully , friendly Nice living room Nive to have water snacks and coffe. Excelente More

by JBOJORQUEZ81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2024 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Hyundai of Wesley Chapel. Anthony and our team appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

September 05, 2024

I was never called when my car was done so I drove there after leaving a message to find the service department closed. The manager had to find my keys and call someone back in to check me out. lots of apol More

by THAWK68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2024 -

Hyundai of Wesley Chapel responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sincerely, Jose Gesmondi Service Manager

September 05, 2024

Lack of communication, no follow-up and no calls returned. My vehicle has been there since 8/21/2024 and I had to visit the dealership in person on 9/4/2024 to find out my vehicle had been sitting o More

by Alisa
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas 0 stars
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Sep 08, 2024 -

Hyundai of Wesley Chapel responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Sincerely, Jose Gesmondi Service Manager

Sep 12, 2024 -

Alisa responded

My vehicle has been at the dealership since 8/21/2024. As of 9/4/2024, my vehicle is being driven home by a service technician to attempt to duplicate the brakes squealing. On 9/4/2024, I spoke to Jose in person and advised that Nico, my service advisor, had completely ghosted me. Neither Nico or Jose took ownership of the issue or addressed the lack of communication. Neither Jose or Nico have followed up with me since then. As of 9/4/2024, I have not been contacted by the dealership about my vehicle.

September 04, 2024

Niko, took care of us he was GREAT. . His personality, his actitud and his willingness to help exceed our expectations More

by johnavenia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Niko
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Sep 04, 2024 -

Hyundai of Wesley Chapel responded

John, Thank you for taking the time to share your thoughts on working with Niko and our team. We're glad to hear we delivered such a great experience! Sincerely, Jose Gesmondi Service Manager

September 04, 2024

I received excellent service, you provided car service to and from work. Thank you very much! More

by GATORMOM60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rodenback
Report | Print
Sep 04, 2024 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience working with Nick here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

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