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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.6
1,131 Reviews

1,131 Reviews of Hyundai of Wesley Chapel - Service Center

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September 27, 2024

I saw Nico Rodenbach, service consultant, on Saturday Sept 14th . He suggested to bring my car for service on Monday morning 7 AM. I went on Monday Sept. 16th at 7 AM, saw Saleena Crespo, service advisor More

by bmnayi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Mana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Hyundai of Wesley Chapel responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

September 26, 2024

Clean atmosphere. Friendly staff. Quick service. Vehicle was ready when they said it would be. More

by MCASTELEIRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Rico
Sep 27, 2024 -

Hyundai of Wesley Chapel responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hyundai of Wesley Chapel, we look forward to having you as a valued customer for many years to come! Sincerely, Jose Gesmondi Service Manager

September 25, 2024

The Best Customer Service + Love My Wonderful Lady that took all her time with all my Questions ⭐⭐⭐⭐⭐ More

by NANIMUZZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Prieto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabio Castellon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Swedberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

September 25, 2024

I was treated fairly and repairs were done well. I would come back to this dealership for major service again. More

by CFOX10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marvin
Sep 26, 2024 -

Hyundai of Wesley Chapel responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

September 24, 2024

Dealership infrastructure was good but very less attention to customers, they say they ll charge some amount and service done it come with different price & kind of saying to customer at check out i More

by Aj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jasmine Yarwood
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2024 -

Hyundai of Wesley Chapel responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Sincerely, Jose Gesmondi Service Manager

September 23, 2024

Customer service is great, unfortunately unless you vehicle has a check engine light on, a code in the system or dead on the road side they can’t seem to fix your vehicle. More

by masonroyj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jasmine and our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

September 23, 2024

Marvin had my car in that day for a 42000 mile check up and cleaned. More

by AKURT2ROCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
Sep 24, 2024 -

Hyundai of Wesley Chapel responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hyundai of Wesley Chapel, we look forward to having you as a valued customer for many years to come! Sincerely, Jose Gesmondi Service Manager

September 22, 2024

Don't like since new ownership and remodel. Unprofessional, expensive service. Will be seeking different dealer More

by W40_FAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Salerno
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Yarwood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Hyundai of Wesley Chapel responded

Wenya, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sincerely, Manny Lopez Internet Sales Manager

September 22, 2024

Way too much for parts that are too small. Will consider my own mechanic the next time. More

by dsa99h18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Hyundai of Wesley Chapel responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sincerely, Jose Gesmondi Service Manager

September 21, 2024

The dealership has always been fast with services and keep me up to date about my car. Justin was extremely friendly. More

by PRINCESS690912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2024 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

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