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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.6
1,131 Reviews
Call Service Center (813) 279-7400

1,131 Reviews of Hyundai of Wesley Chapel - Service Center

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October 03, 2024

Everyone was pleasant and professional. The only issue I had was it took 3 hours to have my oil changed and tires rotated. I think that’s too long when you have an appointment. More

by sandra_dee54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Hyundai of Wesley Chapel responded

Thanks for your feedback on your recent visit to our dealership. We do apologize for the long wait and truly appreciate your patience! We look forward to working with you again! Sincerely, Jose Gesmondi Service Manager

October 03, 2024

I wasn’t sure I was going to like my 2024 Hyundai Tucson, but I love it! And Hyundai of Wesley Chapel has done an excellent job of ensuring I continue to love it. My compliments and gratitude to Jasmine and More

by lcdrthomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jasmine and our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

October 03, 2024

Service was very good. The representative made sure i knew the status of my vehicle. More

by Bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
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Oct 04, 2024 -

Hyundai of Wesley Chapel responded

Thanks, Bruce, for sharing your thoughts about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

October 03, 2024

Work was done well and explained very well. 3 hours for an oil change while I waited wasn’t the best though. More

by DAWILSON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Chaplin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Hyundai of Wesley Chapel responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Sincerely, Jose Gesmondi Service Manager

October 02, 2024

As always, I got excellent service at Hyundai of Wesley Chapel. Anthony Rodriguez was friendly and professional. More

by Suzi-Morgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Hyundai of Wesley Chapel responded

Suzi, It's great to hear that Anthony was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hyundai of Wesley Chapel! Sincerely, Jose Gesmondi Service Manager

October 02, 2024

Everything went very well. The dealership was very courteous and are working hard to get my issue fixed. The problem now seems to be with Hyundai and parts. More

by TLIPAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Martin Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarita Alzate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Hyundai of Wesley Chapel responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hyundai of Wesley Chapel. We look forward to having you as one of our valued customers for many more years to come! Sincerely, Jose Gesmondi Service Manager

October 02, 2024

The service was good. The facilities were clean and comfortable. My tech was very good. More

by LMBOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saleena Cresporockmore
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Oct 03, 2024 -

Hyundai of Wesley Chapel responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Jose Gesmondi Service Manager

October 01, 2024

Service Rep, Saleena, was very professional. She made certain to keep me updated on progress of the car. More

by SVCALCUTTA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saleena
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Oct 02, 2024 -

Hyundai of Wesley Chapel responded

Thank you for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad Saleena was able to help, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager

October 01, 2024

Nicole was an amazingly great and pleasant sales person. My experience was satisfying. I got great service. More

by GMAMA508
Recommend Dealer
Yes
Employees Worked With
Caleb Prieto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Hyundai of Wesley Chapel responded

Thank you for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad Nicole could help, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager

October 01, 2024

Fast service and quote was the final price. Do think that tire could have been pluged More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarita Alzate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Hyundai of Wesley Chapel responded

Thank you, Rick, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

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