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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.6
1,130 Reviews

1,130 Reviews of Hyundai of Wesley Chapel - Service Center

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October 06, 2024

Marvin Arita was super friendly and helpful. This location is out of my way but I would come back because of him. More

by Amckenzie0012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Arita
Oct 07, 2024 -

Hyundai of Wesley Chapel responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hyundai of Wesley Chapel, we look forward to having you as a valued customer for many years to come! Sincerely, Jose Gesmondi Service Manager

October 06, 2024

Took car of my vehicle in a timely manner. Everyone was very courteous. Waiting area was very nice. More

by MICHELENY2FL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro
Oct 07, 2024 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

October 05, 2024

Nicholas avoided us and wouldn’t be upfront and honest about my car. Your cars are not reliable and do not last. We had a terrible experience and it took forever to get my car when it was time to pick it More

by mr8lew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas
Oct 10, 2024 -

Hyundai of Wesley Chapel responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sincerely, Jose Gesmondi Service Manager

October 05, 2024

Super friendly great fast service won’t go any where else!!!!only place I’ll go More

by bdunn6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Mana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Chaplin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Telon Gumbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarita Alzate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

October 05, 2024

First let me say I was a walk-in, when I walked in a very funny service employee immediately greeted me and requested I walk I. And someone would help. Not one person at the disks acknowledged me. One gent More

by KAT33545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Hyundai of Wesley Chapel responded

Thank you for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager

October 04, 2024

Jasmine was courteous . .and knowledgeable.. i had to wait a while but it was busy More

by grady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that Jasmine had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

October 04, 2024

Good customer service! Waiting room very comfortable. Restroom was really clean. Enjoyed the coffee and crackers. More

by biach510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Hyundai of Wesley Chapel responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

October 04, 2024

Justin made sure the parts were properly installed and complete in under the time quoted. More

by DEREK_KENYON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Hyundai of Wesley Chapel responded

It's great to hear that we were able to help you out, Derek. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hyundai of Wesley Chapel! Sincerely, Jose Gesmondi Service Manager

October 04, 2024

Car was not ready after 8 hours when I was told it would take 1.5 hours. Dropped car at 840am Came back after work at 615pm and had to wait until 7 to get my car. Saleena did not inform afternoon staff and More

by jab15m
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Saleena
Oct 08, 2024 -

Hyundai of Wesley Chapel responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Sincerely, Jose Gesmondi Service Manager

October 03, 2024

Everyone was pleasant and professional. The only issue I had was it took 3 hours to have my oil changed and tires rotated. I think that’s too long when you have an appointment. More

by sandra_dee54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Hyundai of Wesley Chapel responded

Thanks for your feedback on your recent visit to our dealership. We do apologize for the long wait and truly appreciate your patience! We look forward to working with you again! Sincerely, Jose Gesmondi Service Manager

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