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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.6
1,129 Reviews
Call Service Center (813) 279-7400

1,129 Reviews of Hyundai of Wesley Chapel - Service Center

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October 13, 2024

I drive an hour and a half one way to get my car serviced at Hyundai of Wesley Chapel because of their fantastic customer service! The people who work there are always pleasant and caring. The service perso More

by sal4jc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saleena Crespo Rockmore
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Oct 14, 2024 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Hyundai of Wesley Chapel. Saleena and our team appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

October 13, 2024

We were given misleading information about warranty and parts availability before arriving for service appointment More

by Kathryn Mackenzie
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Caruso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lydia (service department scheduler)
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Oct 16, 2024 -

Hyundai of Wesley Chapel responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Sincerely, Jose Gesmondi Service Manager

October 09, 2024

They were able to fit me in for my recall and a few other things. More

by djmiss99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Chaplin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro
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Oct 10, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

October 09, 2024

Anthony was very efficient. . the best service advisor I ever had at your dealership.. thank you Anthony! More

by Fentycolleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

Hyundai of Wesley Chapel responded

Thank you, Colleen, for taking the time to share your thoughts on working with Anthony and our team. We're glad to hear we delivered such a great experience! Sincerely, Jose Gesmondi Service Manager

October 09, 2024

don't know Mark, dealt with Nicho and Tom neither of whom was able to resolve the problem and failed to listen to my comments regarding a possible resolution to the problem. Back up camera fails to work in More

by RONALDDERI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Swedberg
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Yarwood
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Rodenbach
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Oct 13, 2024 -

Hyundai of Wesley Chapel responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Sincerely, Jose Gesmondi Service Manager

October 08, 2024

The general manager would not honor the warranty that I purchased through the Hyundai at Wesley Chapel dealership. I had to figure out myself what the dealership’s error was. The people at the dealership t More

by RIOS.SEBAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
A lot of people
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Oct 12, 2024 -

Hyundai of Wesley Chapel responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Sincerely, Jose Gesmondi Service Manager

October 08, 2024

Service was great. They took care of the problem. My girl was very knowledgeable . would recommend this store to my friends and family. More

by autoqueen121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Rigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2024 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

October 08, 2024

Some confusion at the start. Went fine after that. Took less time than estimated from time I arrived. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Worrell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

Hyundai of Wesley Chapel responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

October 06, 2024

Service very good & waiting area very comfortable . Also wait time not too long. All good More

by ROCKAWAYGRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

Hyundai of Wesley Chapel responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Jose Gesmondi Service Manager

October 06, 2024

Marvin Arita was super friendly and helpful. This location is out of my way but I would come back because of him. More

by Amckenzie0012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Arita
Report | Print
Oct 07, 2024 -

Hyundai of Wesley Chapel responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hyundai of Wesley Chapel, we look forward to having you as a valued customer for many years to come! Sincerely, Jose Gesmondi Service Manager

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