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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.6
882 Reviews
Call Service Center (813) 279-7400

882 Reviews of Hyundai of Wesley Chapel - Service Center

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September 21, 2024

Probably the best experience I have had there within the last several years going there. More

by GFHANDEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The service manager - he gets 5 stars.
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Sep 22, 2024 -

Hyundai of Wesley Chapel responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hyundai of Wesley Chapel. We look forward to having you as one of our valued customers for many more years to come! Sincerely, Jose Gesmondi Service Manager

September 21, 2024

I just couldn’t believe how awfully efficient and fast they are. Ty Hyundai WC More

by Patsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2024 -

Hyundai of Wesley Chapel responded

Thanks, Patsy, for sharing your thoughts about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

September 21, 2024

Marvin did a great job at comminuted when my car was done and upon getting me checked in. Tom greeted us and made us feel welcome when we got there. More

by MMAcaRONI@tampabay.rr.com
Recommend Dealer
Yes
Employees Worked With
Kyle Reinsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marvin
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Sep 22, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Marvin here at Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

September 21, 2024

Service technicians and greeting staff made my first experience to this location,the best and will definitely return for all service needs.All work was done to perfection and quickly. More

by FRIEDMANSELLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro in service.. awesome
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Sep 22, 2024 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

September 20, 2024

Awful. No communication between departments, do not return phone calls. Hope we never have to deal with them agaun More

by Midan5531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Salerno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2024 -

Hyundai of Wesley Chapel responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Sincerely, Jose Gesmondi Service Manager

September 20, 2024

Poor customer service poor communication. Very few text msg, and phone calls. I had to initiate updates More

by Maryodell12
Recommend Dealer
No
Employees Worked With
Brianna Hacker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Niko
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Sep 25, 2024 -

Hyundai of Wesley Chapel responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Mary, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sincerely, Jose Gesmondi Service Manager

September 20, 2024

The customer service has improved quite a bit but there is still room to improve. More

by Diegogarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2024 -

Hyundai of Wesley Chapel responded

Hi Diego: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sincerely, Jose Gesmondi Service Manager

September 20, 2024

Fast, friendly service. Clean waiting area. Justin is awesome. Love that water and snacks are provided. More

by BEARYSWEET8888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Carillo
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Sep 22, 2024 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

September 20, 2024

Advisor was excellent. She was very helpful and listened to my descriptions of what was going on with the vehicle. More

by BRUCE.GALSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saleena Cresporockmore
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Sep 22, 2024 -

Hyundai of Wesley Chapel responded

Thank you for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad we were able to help, Bruce, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager

September 19, 2024

I had to come in for oil change and tire rotation. pulled up to service port and literally felt like a celebrity. 3 guys ran to my car. one with a number for top of my car. one to open my door and t More

by dreamingblue64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Samuels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro
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Sep 19, 2024 -

Hyundai of Wesley Chapel responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Jose Gesmondi Service Manager

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