Hyundai of Wesley Chapel - Service Center

they were quick to help me and get me back into my car! Jasmine was especially helpful. Jasmine was especially helpful. More

They were supposed to have a rental car available but didn’t. However the service manager got us connected to Enterprise so we could get a car. We were able to make our oncology appointment. I reached ou didn’t. However the service manager got us connected to Enterprise so we could get a car. We were able to make our oncology appointment. I reached out to them three times before our appointment to avoid this problem. Thanks to the service manager it worked out okay. our service technician was Pedro, he was very helpful. More

There was miscommunication about who was the service provider for my vehicle, leading to me having to ask about my vehicle 3 hours after arriving for my appointment and confusion between the providers. provider for my vehicle, leading to me having to ask about my vehicle 3 hours after arriving for my appointment and confusion between the providers. They were nice and respectful, however it was frustrating there was so much confusion. They said they checked everything and two days after I had my engine lights come up, which was worrisome. Today, my car wouldn’t start. My battery was dead and I had to call my insurance for roadside assistance. When I called the Hyundai of Wesley chapel dealership, they said checking the battery is not part of the usual inspection. However, the forms I have after visiting say my battery was checked and all good. I was looking at purchasing another vehicle, a Santa Fe but this experience has really frustrated me to even want to bring my car back to get checked out. I’m wondering what else might have been overlooked? More

Takes to long for oil changes. I made a reservation and it still took 1 and 1/2 hours. Need to stream line oil changes!! I made a reservation and it still took 1 and 1/2 hours. Need to stream line oil changes!! More

Called twice never received a call back, I had to ask to speak to a manager in order to get someone to work on my car. When I pick it up it was filthy on the outside ,inside I found all my documents and cd speak to a manager in order to get someone to work on my car. When I pick it up it was filthy on the outside ,inside I found all my documents and cds that were in the armrest on the floor in the back along with garbage on top and a strip of dirt on top of the glove compartment. More

Saleena was very pleasant and informative. She kept me up to date on everything being looked into and my final approval of any work to be completed She kept me up to date on everything being looked into and my final approval of any work to be completed More

Friendly,knowledgeable about products,prompt,service,clean show room, kept informed while service being performed. products,prompt,service,clean show room, kept informed while service being performed. More

They took me without an appointment I was from out of the area they went over and above to check the situation out area they went over and above to check the situation out More

Brought my vehicle in for a 5000 mile checkup. Met with Martin in the garage area. Was assured that the car would be taken care of in a timely manner. About an hour later,Martin said it was ready Met with Martin in the garage area. Was assured that the car would be taken care of in a timely manner. About an hour later,Martin said it was ready to go, explained what they had did to the car. I could not be happier with the manner which I was treated. Martin as well as everyone involved was considerate and professional. Thank you, Michael Gerow More

I had a warranty tire situation that needed attention ASAP! I was told to come right over and it would be taken care of even though there were appointments for other customers!! I was welcomed and the si ASAP! I was told to come right over and it would be taken care of even though there were appointments for other customers!! I was welcomed and the situation was taken care of!! Very impressed with ALL who took care of my problem!!! Went above and beyond to help me!!!!!!.... More