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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.6
1,102 Reviews
Call Service Center (813) 279-7400

1,102 Reviews of Hyundai of Wesley Chapel - Service Center

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November 21, 2024

“My service advisor Pedro was outstanding, friendly, professional, and efficient. He made the entire process smooth and hassle-free. Highly recommend!” More

by YG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Rico
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Nov 22, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, Jose Gesmondi Service Manager

November 21, 2024

Great service before and after with great customer service. Thank you for everything. God Bless! More

by joseph1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenord Arestil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Hyundai of Wesley Chapel responded

It has been a pleasure serving you, Joseph. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hyundai of Wesley Chapel, we look forward to having you as a valued customer for many years to come! Sincerely, Jose Gesmondi Service Manager

November 19, 2024

polite and respectful representative who are well knowledgeable and sincere about customer care also facility with good service More

by sgp7858
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
nicole
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Nov 20, 2024 -

Hyundai of Wesley Chapel responded

Thanks for sharing your thoughts about your experience with Hyundai of Wesley Chapel. Nicole and our team appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

November 19, 2024

Very efficient from arrival to pickup. Selena was great; friendly and professional. Dropped car off and was ready before promised time. More

by Bridget
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seleena
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Nov 20, 2024 -

Hyundai of Wesley Chapel responded

Bridget, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Saleena met your expectations. Thank you for choosing Hyundai of Wesley Chapel, we look forward to having you as a valued customer for many years to come! Sincerely, Jose Gesmondi Service Manager

November 18, 2024

It’s always very clean and it’s a simple process when I visit the service department. Anthony always advises me what I need and I trust him. More

by jpoirier1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

November 16, 2024

Good service but gotta work on maintenance service crew got my car scratched and whem i ask it was no ones fault More

by HAIRONPALACIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Hyundai of Wesley Chapel responded

We are very happy to hear Justin provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Sincerely, Jose Gesmondi Service Manager

November 16, 2024

This dealership is very well maintained and my car was fixed on time as promised. More

by MIRTH87
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your thoughts on working with Jasmine and our team. We're glad to hear we delivered such a great experience! Sincerely, Jose Gesmondi Service Manager

November 16, 2024

Very expensive, my quote online was double the price when I picked it up., can’t afford to go there. More

by RMPERTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarita Alzate
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Sincerely, Jose Gesmondi Service Manager

November 16, 2024

The service manager never sent any updates about the vehicle. The car was there for 7 hours. When we called to check on it, it took 4 phone calls to find out the service manager had left for the day. It More

by ajudge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pedro Rico
Report | Print
Nov 21, 2024 -

Hyundai of Wesley Chapel responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Sincerely, Jose Gesmondi Service Manager

November 15, 2024

Justin is always a pleasure to work with! His customer service is top notch and I know we can always trust him with our vehicles! We will always come back to see Justin in service! More

by SAZAN93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2024 -

Hyundai of Wesley Chapel responded

Thank you so much for your kind words for Justin, and for taking the time to leave us this wonderful service feedback! Sincerely, Jose Gesmondi Service Manager

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