Hyundai of Wesley Chapel

Everyone in the service center was very nice and the waiting area clean and comfortable. My service advisor was extremely helpful in getting my vehicle serviced. waiting area clean and comfortable. My service advisor was extremely helpful in getting my vehicle serviced. More

Allison did a great job communicating and keeping us up to date on the arrival date of the car we wanted. The closing process was long but went smoothly. She also did a great job after the closing proces to date on the arrival date of the car we wanted. The closing process was long but went smoothly. She also did a great job after the closing process all the way through to the delivery of the car. The finance team was initially a little pushy trying to close the sale, and did not communicate correct information on the availability of the Federal tax credit on the electric car. Other than that, the whole process went well. More

JASMIN provided 1st CLASS Customer Service! ! I was kept well aware of the status of my Santa Cruz!! Great Job Hyundai of Wesley Chapel!! ! I was kept well aware of the status of my Santa Cruz!! Great Job Hyundai of Wesley Chapel!! More

The dealership is usually on point but my last visit was not to my satisfaction. not to my satisfaction. More

First thing: I am not very happy about a "DealerRater" profile being created without my knowledge or permission. My email address was shared and my profile name was created as my real name, all this witho profile being created without my knowledge or permission. My email address was shared and my profile name was created as my real name, all this without my permission. I had to do a password reset to access the account and change the user name. My permission needs to be obtained prior to sharing my email address. Service department review: Anthony wrote in my service profile that I refused to pay the diagnostic fee. What actually happened was I told him he did not provide any paperwork for me to sign when I dropped off my vehicle. Then he told me I would need to speak with his manager if I was not happy with the verbal information provided. Then after I said I would go ahead and speak with the manager, he told me the manager was in a meeting. Then he sent me a text message about an hour or so later saying he spoke with his manager and the fee is waived. When I arrived to pick up my car I asked about the wording on my account that mentioned I refused to pay. The young woman at the front desk was rude and said the wording was going to remain on my profile because I got a free service. In reality there was no free service; they did not fix anything. Then she proceeded to give me a hard time when I requested a copy of my paperwork. I've had my Hyundai vehicle for 16 years and never had any kind of problem like that woman at the front desk gave me. Another thing that was disappointing was I had sent a request through your Ask a Tech page on your website and I also sent a message through your chat representative, but never received a reply. This was at least a week prior to me dropping off my vehicle. I never got any response back to either of those messages. In addition, whoever was in my vehicle rummaged through my coin tray (aka "front ashtray") when they had no business opening that tray. If they are all "Hyundai Certified" they would have known there weren't any wires behind that tray that needed accessing. So that tells me they were either snooping or looking for something to steal. This dealership service department was pretty decent 6-7 years ago when they had the advisor named Barry working there. They have gone downhill since then. More

Brianna was very helpful and kept me updated. The wait was long, but typical of a car service center. My car was serviced and tires recommended. The check was a regular service call. The pric The wait was long, but typical of a car service center. My car was serviced and tires recommended. The check was a regular service call. The price was reasonable. Overall, I’m happy with them and their staff were friendly. More

From the time of arrival to the time I left, I was kept inform of everything that was being done to my car. I will recommend Hyundai to my friends and family. Justin was very helpful and well mannered and inform of everything that was being done to my car. I will recommend Hyundai to my friends and family. Justin was very helpful and well mannered and very professional. More

Justin was superb. Very professional, courteous and knowledgeable. Kept me in the loop while I was waiting Very professional, courteous and knowledgeable. Kept me in the loop while I was waiting More

I waited over 2 hours for a simple oil change. I would have liked to know that I would be there two hours and not have to just wait that long. I would have liked to know that I would be there two hours and not have to just wait that long. More

Charlie was wonderful and worked hard to make sure we were getting the vehicle we wanted and that we were happy with our new vehicle. I believe this is our 10th or 11th vehicle from Hyundai of Wesley were getting the vehicle we wanted and that we were happy with our new vehicle. I believe this is our 10th or 11th vehicle from Hyundai of Wesley Chapel. In the past our only issues have been with the service department. I understand that a lot has been don to improve the service department. More