Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hyundai of Keene
Keene, NH
387 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
Showing 387 reviews
February 11, 2022
I used to be very fond of this place and it felt like they cared about me and the car, now it feels like it’s about commission and making money. In the last 6 months I’ve taken my 2018 Tucson there for a they cared about me and the car, now it feels like it’s about commission and making money. In the last 6 months I’ve taken my 2018 Tucson there for a terrible noise and bad ride. It’s been there half a dozen times and I replaced everything recommended without a question. I take it there for an inspection now and told my brakes and tires fail.. why didn’t they see this during the time looking for my bad ride and terrible noise. I say ok, I’ll go do the brakes myself and come back to get new tires and another inspection. I went home to change the pads and rotors, to find they looked totally fine and I measured them with one of the scales to check them and I was double the legal limit for inspection which is grounds for a warning but not a fail. So I took it to another shop immediately who passed me with a warning that I should have them changed soon. Finding this company is becoming dishonest and looking for all the sales they can get. For whatever reason I don’t know but I will not be returning here again for sure. More
by Mathew
Employees Worked With
No one directly, company failure in my opinion
February 04, 2022
My name is Dan and I had excellent service from Mary in the Service Department. I made an appointment and my car was taken into the service bay right away. Mary spoke to me during my visit to let me know the Service Department. I made an appointment and my car was taken into the service bay right away. Mary spoke to me during my visit to let me know it will not be much longer. She offered me coffee and a snack bar when I first arrived. It wasn't much longer and my car was ready. Thank you Mary for the GREAT SERVICE ! More
by Dan
Employees Worked With
Mary in Service >5 Stars
November 09, 2020
Great service experience. All staff was friendly and courteous. Scott the service manager called me promptly before any work to discuss a coupon I had dropped off, eliminating any surprise charges or ex courteous. Scott the service manager called me promptly before any work to discuss a coupon I had dropped off, eliminating any surprise charges or expectations. Very happy, much improved service than earlier visits. More
by Bmms914
Employees Worked With
Scott
July 20, 2020
Had service done on my car and the service and parts department were great and they were helpful and knowledgeable. The price was nice too and the multi-point inspection was a great free addition. Than department were great and they were helpful and knowledgeable. The price was nice too and the multi-point inspection was a great free addition. Thank everyone! More
by scttprnt
Employees Worked With
Scott Parent, Rylee Nichols
April 11, 2019
2019 Kona sold "as is" My sister, age 75, who has trouble thinking was sold a "new" 2019 Kona 2 wks. ago. The day after she bought it, I called and spoke with the general My sister, age 75, who has trouble thinking was sold a "new" 2019 Kona 2 wks. ago. The day after she bought it, I called and spoke with the general sales manager Joe on behalf of my sister. She realized one day later that she had made a mistake since there were issues with car that were not a good fit for her. She wanted to go to dealer, test drive other models, and perhaps get a better car for her. The manager refused. He yelled at me and told me NO! Yesterday, my sister found the sales agreement and told me it stated a two day guarantee --a "no worry" exchange clause. Now it is too late. Don't buy anything from this dealership unless you read *everything " thoroughly.....New car included. And don't fall for the high pressure, "this is the right car for you" sales pitch. Buyer Beware. More
by goldengreyt
Employees Worked With
Sherwood Campbell
October 31, 2018
Terrific experience! On Monday, 10/29/18, I traded in my 2015 Hyundai Tucson and drove home in a 2018 Kona. I could not be happier with this car and with the overall expe On Monday, 10/29/18, I traded in my 2015 Hyundai Tucson and drove home in a 2018 Kona. I could not be happier with this car and with the overall experience I had at Hyundai of Keene. Michael LaBrecque was great to deal with and was very professional, not at all pushy. In fact, everyone I met and dealt with at Hyundai of Keene was terrific and helpful. I would highly recommend Michael and Hyundai of Keene!! More
by avidreader
Employees Worked With
Michael LaBrecque
July 24, 2018
I didn't spend 15k to have to replace brakes After going for my 2nd service appointment was told I needed to replace brakes, am not a happy camper. Called multiple times left several messages. no After going for my 2nd service appointment was told I needed to replace brakes, am not a happy camper. Called multiple times left several messages. no one called. More
by Lupie58
Employees Worked With
Ryder Carbone
July 04, 2018
excellence experience My husband and I was interested in test driving a Kona. Michael was very curtious and professional. We drove the SEL and a Limited, unfortunately th My husband and I was interested in test driving a Kona. Michael was very curtious and professional. We drove the SEL and a Limited, unfortunately the dealership only had Black on the lot. He managed to find another color of our choice and we picked up the car the following day. Thanks, for all your help! More
by mrfixit
Employees Worked With
JB, financial paperwork etc., Michael LaBrecque
July 02, 2018
Good Service We went into Hyundai looking for an SUV as we have a young child and need more room. The service was good and we left there with a brand new 2018 Tucs We went into Hyundai looking for an SUV as we have a young child and need more room. The service was good and we left there with a brand new 2018 Tucson. More
by LJJ2018
Employees Worked With
Sherwood Campbell
April 27, 2018
exellent coustmor survice came in in hope to get a suv because I have a baby on the way and they went above and beyond to work with what I had to get me in to the vehicle I nee came in in hope to get a suv because I have a baby on the way and they went above and beyond to work with what I had to get me in to the vehicle I needed for my upcoming family best place by far to go for the right price. the guys that made it all happen was Paul Lawlor and Michael LaBrecque . I have never been to a dealer ship with such good service . they treated me like I was family and that's an a+ in my book More
by jdempsey54
Employees Worked With
Michael LaBrecque, Paul Lawlor
