Hyundai of Keene

The only reason I would ever recommend this dealership is because of the Service Manager Scott Ploskonka. He is by far the best salesman they have. The sole reason of me purchasing a vehicle from Hyundai o because of the Service Manager Scott Ploskonka. He is by far the best salesman they have. The sole reason of me purchasing a vehicle from Hyundai of Keene was because he works there and I know from my family having 6 Hyundais that they are reliable vehicles. I knew with him as my service adviser, and a reliable newer Hyundai, I'd be in a better spot than I was. The fact that I had to deal with the sales team of Kenney and Alan was something with which I had to suffer in order to reach my ultimate goal. I will give the Sales Manager Harley some credit for giving me a good trade-in value for my old car, but after that the experience was awful. Alan was beyond rude with any negotiating I was trying to do, and quickly shot down any counteroffer I brought to the table to try to make buying this new car a little more doable. Kenney was essentially following in Alan's footsteps, more worried about the bottom dollar than my financial position. The administrative fees, essentially the cost of doing business, are something my mother has never paid, with all of the new cars she's ever bought. This wasn't even considered by Kenney, and when he would not move $25 off the price of the car, I eventually told him to take just $10 off even so I wasn't paying full retail price. Of course, when I went to Alex for him to type up and have me sign all of the paperwork, this agreed price was not reflected on the final sales bill. Also added in was an additional $50 fee that was never mentioned, which the loan company requires. It would have been nice knowing about this fee, and not waiting until it was time to sign to realize that I was paying more money than what I was told. I know what the administrative fees, and would always agree to pay the cost to get the title from the State, etc. But I don't need to pay any money for the cost of doing paperwork. I'm a claims adjuster and I have a customer that damages a rental car, we never pay Enterprise the $150 administrative fee. We don't owe them the cost of them doing business. The fact that Hyundai of Keene tries to defend themselves by putting up a blurb about the administrative fees on their website is nothing short of a scam, and anyone with integrity would explain these fees when the customer and salesman is agreeing on the price of the vehicle. Furthermore, when my wife and I were sitting in front of Alex Miller, the finance manager, it felt like it was his first day on the job, fumbling through unorganized paperwork and stumbling to get everything in the correct order. Aside from Scott Ploskonka, there is no other reason I have to go back to Hyundai of Keene. In speaking with someone who worked for the Fenton Family Dealerships, this sentiment is only confirmed, as I'm afraid my experience is becoming the norm for someone who is looking to be treated fairly and actually have their needs considered. More

My husband and I went to a few other dealerships in the area and had no luck.. We decided to try Hyundia of Keene. It was the best decision we made!!! Everyone was so nice to us and worked hard to get us i area and had no luck.. We decided to try Hyundia of Keene. It was the best decision we made!!! Everyone was so nice to us and worked hard to get us in the type of car that fit our needs. We definitely will be return customers and we will tell everyone we know to go see them!!! More

We really enjoyed dealing with Dan Jenkins during the purchase of our 2013 Hyundia SantaFe. HE IS A CREDIT TO THE DEALERSHIP AT KEENE HYUNDIA. purchase of our 2013 Hyundia SantaFe. HE IS A CREDIT TO THE DEALERSHIP AT KEENE HYUNDIA. More

Alan and Zack wre very frienly and helpful. I think they could have been a little more flexable on the price, but all in all I think I got a great deal. could have been a little more flexable on the price, but all in all I think I got a great deal. More

Chris was very helpful. He did not hover over us as we looked at which cars we were interested in. That has not been our usual experience and allowed us to feel much more relaxed. He was very thorough in looked at which cars we were interested in. That has not been our usual experience and allowed us to feel much more relaxed. He was very thorough in his description of the car. Jan Bouch More

This dealership was very friendly, fast and efficient. I told them what I needed, and what I was looking for and they catered to my needs. Being on a budget, they also worked with me to achieve a price that told them what I needed, and what I was looking for and they catered to my needs. Being on a budget, they also worked with me to achieve a price that would work for me. I would certainly go back there in the future to buy my next car! More

We are in our 70's and have purchased many automobiles We are in our 70's and have purchased many automobiles throughout our lifetime. We have never experienced such quality of professionalism, kindnes We are in our 70's and have purchased many automobiles throughout our lifetime. We have never experienced such quality of professionalism, kindness, consideration and competency as was clearly evident by Chris E and their staff. Christopher E. is a clearly an excellent asset for this dealership. Cornelia and Andy Adam More

My experience with a dealership has never been more pleasant, or more simple than Hyundai of Keene. The employees were professional and helpful, without being overbearing or pushy. I purchased a 2008 pleasant, or more simple than Hyundai of Keene. The employees were professional and helpful, without being overbearing or pushy. I purchased a 2008 Jeep Liberty Renegade at an outstanding price, and they were so eager to get it down to the price that was affordable for me. They in fact, let me take the car overnight, and also filled the gas tank before I picked it up. I HIGHLY recommend this dealership as the staff, prices, and overall atmosphere was phenomenal! More

What a dealership!!!! The greatest we ever dealt with in all of our years purchasing new vehicles! Kenney Bussiere is fantastic and we feel as we have found a great new friend. He knows all there is to kno all of our years purchasing new vehicles! Kenney Bussiere is fantastic and we feel as we have found a great new friend. He knows all there is to know about Hyndais And willingly answers any questions with great patience and in a nice manner. Thank you so much,Kenney!!!!!! Our contacts with Harley, Alex and Alan were nothing but terrific! We felt that we meant something to them, not only as prospective buyers but as human beings also. We have purchased many new autos over the years and have never been treated with such kid gloves as we have been by all the staff. This is our first Hyndai and we know that after we learn all the bells and whistles, we will enjoy it. We will definitely tell all of our friends about you and your dealership! Thanks again to all of you!!!!!!!!!!!!!!!!! More

Not as fortunate...Not a good experience at this dealership: What do you think they should do to remedy this? -Interested in car, asked about reviews about possible transmission issues a few people dealership: What do you think they should do to remedy this? -Interested in car, asked about reviews about possible transmission issues a few people posted online: dealership states, since there is no warranty left on vehicle there is no warranty to purchase BUT he would not give me any difficulties with it if it does have problems -Bought used car, FAILED INSPECTION after driving off lot -Noticed FLAT SPARE TIRE, asked for new since concern for being on side of road 100s of miles away with 2 flat tires; -Dealership gives me a difficult time, didn't want to budge, said they "thought" it was the seal; bring up point of why risk my safety of being on side of road alone with 2 flat tires? Dealership insists it's only seal so they try to "fix" it -FLAT SPARE TIRE ISSUE CONTINUED & after keeping on them, 10 months later they finally gave me a new tire. -Notice TRANSMISSION issue, but unsure at time what's going on -To my despair TRANSMISSION PROBLEMS WORSEN in severity to point where car is halting/bucking while driving -Dealership states it needs a TRANSMISSION OIL CHANGE since oil is very dirty, as well as clearing memory…well why was this not done prior to buying it a few months/a few 100 miles earlier? Makes me PAY for TRANSMISSION OIL CHANGE only several months after purchase -TRANSMISSION PROBLEM pops up again -FAILS INSPECTION 2ND TIME 1year later -Dealership takes car back; CHARGES to have the inspection issue fixed; BUT NOTHING CAN BE DONE ABOUT TRANSMISSION -Dealership states that HYUNDAI tells them a FEW OTHERS HAVE HAD THIS ISSUE BUT ISSUE UNRESOLVED -Still dealing with difficulty of dealership & a transmission issue Overall the experience starts off good when things are going well, but as soon as issues popped up and I had to deal with them in regards to ANY of the above issues, I found the customer service to be very rude and Scott would often state false statements about my car and be ready to argue my issues at hand. I would expect to have great customer service coming from a family dealership and especially helping me to quickly remedy the issues where they were responsible. More