Hyundai of Cumming

Poor Customer Service and quality of work. On 7/3/2020 I had my 2015 Oil Change and tire rotation. I was informed by my service advisor, Jesse Smith that I was missing the under-car splash plat On 7/3/2020 I had my 2015 Oil Change and tire rotation. I was informed by my service advisor, Jesse Smith that I was missing the under-car splash plate. I explained that your dealership had performed all my service since I purchased the car; and was never informed of this until now. We surmised the splash plate was removed when the transmission and differential service was performed at your dealership; and they forgot to replace it. Jesse inspected the connection locations and stated it appeared the plate was not missing very long; as there was not much dirt in the area. I told Jesse I expected the dealership to provide and install a new splash plate at no cost to me. He said he would talk with his manager to get it approved. After an email and 2 follow-up calls he stated that he would approve the replacement; and get the part ordered. He promised to call me when it arrived to schedule an appointment. I have left 2 voice mails; and have never received a return call. There are 2 problems: the technician failed to replace the the splash plate; and the service advisor did not respond to his customer. Consequently; I do not plan to do business with this dealership anymore. More

Stress free and friendly service. Everything was clearly explained so there was no confusion or surprises about what was repaired. They were accommodating to my requests. Thank you. explained so there was no confusion or surprises about what was repaired. They were accommodating to my requests. Thank you. More

Thanks for service repair and the loaner car. Enjoyed car and repairing front grill on front of car excellent job! Would recommrnend this car dealership to others. and repairing front grill on front of car excellent job! Would recommrnend this car dealership to others. More

Easy buying experience. Chris did a great job meeting expectations. Transaction was done within hour of looking at vehicle. The ONLY issue is the dealership did not have a second key for the vehicle... expectations. Transaction was done within hour of looking at vehicle. The ONLY issue is the dealership did not have a second key for the vehicle.... they didn’t disclose that information. The car is a 2020 with 6500 miles on it. I can’t imagine the original owner did not trade cat in without a second key. The keys for this vehicle are smart keys with FOB’s to set alarm etc and are expensive to replace. Dealership is trying to locate a key. The right thing to do is to have or replace key for automobile. I would recommend dealership without any reservation. Hopefully, they’ll do the right thing and provide a second key. More