Hyundai of Cumming

This review is only for the service department. I’ve gone to Hyundai of Cumming for years with my 2016 Genesis (oil changes, rotations, recalls, etc.) and things were fine until recently. At my 10/ I’ve gone to Hyundai of Cumming for years with my 2016 Genesis (oil changes, rotations, recalls, etc.) and things were fine until recently. At my 10/18/24 service (72,944 mi) they refused to rotate my tires, citing tread depth. I later found severe inside wear on both rears at my 9/2/25 service (77,603 mi). I always request rotations, which is documented in my service orders, yet the tech admitted my rears had clearly been on “a while.” The service manager, Liam, blamed alignment and denied missed rotations. If rotations had been done, all four tires would show similar wear. Instead, I was pushed toward pricey Eagles and an alignment. This raises trust issues. My wife and I will go elsewhere in the future. More

I purchased a 2024 CPO Hyundai Palisade from here. The team was very nice when I purchased and did have a slightly better price than comparable vehicles elsewhere, but overall I had a pretty negative The team was very nice when I purchased and did have a slightly better price than comparable vehicles elsewhere, but overall I had a pretty negative experience. They did not program the car properly as a CPO and I only found out because of my BlueLink subscription. To fix it, they required me to come in, "get a free tank of gas for the trouble, and leave the car for an hour." Pretty annoying because I live almost an hour away, but okay - I went in, they didn't have a loaner waiting for me as we discussed (they did eventually give me a manager's car), didn't fill up my tank because "their card wasn't working" and all in it took closer to 3 hours, plus 90 minutes of driving for me. Oh, and my BlueLink subscription didn't update so I still have to call at some point to fix that. I gladly would have paid more for a vehicle from another dealership to avoid wasting 5+ hours of my life due to their mistake. If you value your time, I suggest choosing another dealership. More

John Johnny at Hyundai of Cumming is absolutely awesome! I took my daughter in to look at a 2025 Sonata that we found online, he was very detailed with her and honest with her. He went through the set up I took my daughter in to look at a 2025 Sonata that we found online, he was very detailed with her and honest with her. He went through the set up of the car and was completely patient while she was learning about it. We will definitely recommend him to others and will be back! Awesome deal on the car! Thank you John! More

Absolutely disappointing experience – avoid this dealership. Had a Hyundai Veloster "repaired" here, and not even a week later, everything went downhill. The vehicle had a knocking noise when it dealership. Had a Hyundai Veloster "repaired" here, and not even a week later, everything went downhill. The vehicle had a knocking noise when it was brought in, with no other mechanical issues at all. The service advisor at the time said it was covered under a TSB, which was perfectly fine. They took the car and provided a loaner in its place until the repairs were completed, which was also fine. After 6–7 months, the advisor finally reached out to say the vehicle was finished and ready for pickup. The advisor also seemed to be in a rush to get the loaner back for some unknown reason and was very inflexible when it came to scheduling the return of the loaner and the pickup of the Veloster. The Veloster was picked up on Saturday, 05/31/2025. It was driven to work and back home that day, and again on Sunday. While driving home on Sunday, the check engine light came on—which was concerning, considering the engine had just been replaced. The vehicle was brought back to the dealership and scanned for codes, only to reveal a P0420 code for the catalytic converter. After further discussion, the dealership decided not to address or remedy the situation whatsoever. Then, on Tuesday, 06/03/2025, the A/C stopped working. Now there were two major issues that occurred immediately following the engine replacement, and the dealership showed absolutely no interest in even considering the possibility that these problems were related to the repair. By that point, the vehicle had already been back to the dealership twice. A couple of days later, it was also noticed that the entire fog light assembly on the front passenger side was missing. Upon closer inspection, it was clear that the fog light had been removed—not broken off. The wiring connector was neatly wrapped around the washer reservoir components and was completely undamaged. There had been minor damage from a small prior impact on that same side, which we had already documented with photos. In those photos, the fog light was clearly still securely attached and fully operational. The advisor tried to blame the missing fog light on the previous damage, but we had clear proof that wasn’t the case. Still, the dealership had no interest in resolving any of these issues. When the manager finally got involved, the situation was explained to him—and his responses were absolutely dumbfounding. When it was suggested that the mechanical issues could have been caused during the engine repair, his response was: “So you’re saying the engine is the start of all components on the vehicle, so whatever happens after the engine replacement can be blamed on the repair?” That is not what was said at all. After attempting to clarify, his only response was: “Well, sir, we can’t be sure of that.” When we explained the fog light situation and mentioned that we had picture proof showing it was present and functional before the car was dropped off, his response was: “Do you have a picture of the fog light plugged in? Because if not, then we can’t be sure of that, sir.” At that point, I realized exactly what kind of person I was dealing with. It became clear that nothing was going to be done about the vehicle. I requested multiple times to speak with the General Manager, but the service manager denied that request each time. I’ve worked in dealerships for years, and I am absolutely baffled at how this entire situation was handled. I would never recommend this dealership—or this brand—to anyone after this experience. This is probably the first time I’ve ever felt that Yelp reviews were more accurate than anything else. More

Such a dream to work with! Our salesman was absolutely amazing to work with, he was so helpful especially after we has a bad experience with a different dealer. 10/10 recommend Our salesman was absolutely amazing to work with, he was so helpful especially after we has a bad experience with a different dealer. 10/10 recommend More

I visited to look at a used 2016 Porsche Macan S one owner in overall very nice condition. Salesperson was pleasant. Went home and started to research the car and turns out is has the timing chain cov owner in overall very nice condition. Salesperson was pleasant. Went home and started to research the car and turns out is has the timing chain cover leak like so many of these cars do. Dealership claims their service dept serviced it and there is nothing wrong. As soon as they removed the bottom cover from the engine the leak would be very apparent so they either didn't do any service or are ignoring the leak in the hopes no one else will see it. I even offered to purchase at a reduced price but no one returned my messages until told them I was posting this review. They will not change their position. Stupid dealer, don't they know anybody who knows anything about these cars is going to have a PPI done and that's the first thing they will discover? They are hoping to get someone who will just buy the car and later on when the new owner discovers the leak the dealership is just going to say Oh well, too bad. Great way to do business and take care of your customers. If you are looking at the white 2016 Porsche Macan S here run away. More

Terrible service department, had my car for over 3&1/2 months to get a timing belt replaced under warranty. They are impossible to get on the phone and won't call you back. Finally got my car back and dr months to get a timing belt replaced under warranty. They are impossible to get on the phone and won't call you back. Finally got my car back and drove it for a few weeks then decided to check the oil. Well there wasn't any oil in it. When you take the engine appart to check for metal in the oil you would think they would make sure they replaced the oil. I will never go back! If I hadn't checked the oil I would have killed the engine. Please double check your car before you leave the service department! More

Pleasure and easy to work with. I did everything via email/online (including applying for financing) with the exception of signing final paperwork and picking up the vehicle. I did everything via email/online (including applying for financing) with the exception of signing final paperwork and picking up the vehicle. More

Séad is a gem. I met with him to walk through my new Ioniq 6 today. He was like an advanced school teacher. He quickly assessed what information I had and then fil I met with him to walk through my new Ioniq 6 today. He was like an advanced school teacher. He quickly assessed what information I had and then filled in the many details both technical and non-technical about my new car so that I could use the many features. Some of the items we went over that are new to me: regenerative braking and settings, the various adaptive features - cruise control, lane change, etc. I'm loving the car but even more so now that I know what I'm doing. I also learned that young Séad has been in the industry more years than he looks and is truly a wealth of knowledge. More