Hyundai City of Bay Ridge - Service Center

Good service but total credit goes to service advisor Jocelyn Lozano for greeting me with a smiling face and very effectively advising with updates on the service status of my car ! Jocelyn Lozano for greeting me with a smiling face and very effectively advising with updates on the service status of my car ! More

I called again today about my plate and registration three hours ago I was told someone would be getting in touch with me and it's the same thing they told me yesterday. Still haven't heard anything fro three hours ago I was told someone would be getting in touch with me and it's the same thing they told me yesterday. Still haven't heard anything from the dealership about my registration and plate. Let me be clear I do not want the hundred dollar gift card, I just want people to know who they're dealing with when buying an expensive item and the terrible customer service. More

DO NOT LEASE FROM THEM I leased my sonata from Bay Ridge in 2016. My lease was up yesterday and earlier in the week, i had called Bay Ridge to make an appointment to turn in I leased my sonata from Bay Ridge in 2016. My lease was up yesterday and earlier in the week, i had called Bay Ridge to make an appointment to turn in the vehicle. I was emailed a confirmation that my appointment had been set. When i showed up the the dealership, the finance manager with a disgusting attitude (Tall white bald guy with a brown beard) came up to my father and I and stated that despite making an appointment, he will not honor the lease return. I told him that Hyundai Motor Finance told me that because i leased my vehicle from them, they were CONTRACTUALLY OBLIGATED to accept my lease back. He scoffed and said then bring the cops, bring your lawyers and try to force me to take your car. I took the day off work for this and showed up in casual clothing, he then proceeded to ridicule me for how i was dressed and then he pretended to call the cops and said that i was threatening him. HE is not only an example of a terrible finance manager but also a terrible human being who really should not be employed in the customer service industry. I will also be sending this to HMF as well as the Better Business Bureau More

Very rude and unprofessional staff. save your money and go somewhere else. This place is the worst they dont help you with any problems .. BEWARE go somewhere else. This place is the worst they dont help you with any problems .. BEWARE More

Bullying Tactics used for a lease return I am a former customer of Hyundai for 6 years up until yesterday. I leased two different cars in the past from Hyundai; a 2012 Tucson and then a 2017 I am a former customer of Hyundai for 6 years up until yesterday. I leased two different cars in the past from Hyundai; a 2012 Tucson and then a 2017 Santa Fe Sport because I liked the cars so much. I wanted to return the leased Santa Fe Sport and made inquires starting on Friday, June 7, 2019. I called the Hyundai Finance department to inquire as to what the steps were to return a lease. I was told 1) you have to make an appointment at ANY Hyundai dealership and then 2) obtain a return receipt with the person's name that assessed the return. I made several calls on Saturday, June 8, 2019 to different Brooklyn and NY dealerships to make an appointment to return the car. I called the Astoria Location, Nostrand Avenue, Bay Ridge location and every time I stated that I was not repurchasing or leasing, I was hung up upon. Eventually I got two appointments; one from Nostrand avenue for 6/27 and one for Bay Ridge for 6/11/19 for 4pm. At the time I told the receptionist (Nico) that I will not be repurchasing. Bay Ridge Hyundai called me on June 11th to confirm. At that time, the receptionist (Rocco) asked again whether I was trading in and I told him no. Upon arrival at Bay Ridge Hyundai, I parked my car in the area dedicated for valet. I first spoke to a salesman, Joseph. He informed me that unfortunately the dealership would not be able to take my leased car for return. I inquired as to why and he said "If you were taking a car off our lot, then it would make sense but since you're not we don't have the space." I repeated what the financing department told me on Friday ( 1) you have to make an appointment at ANY Hyundai dealership and then 2) obtain a return receipt with the person's name that assessed the return). I asked to speak with a manager. A gentleman, Ahmad Hamdan introduced himself as the manager and proceeded to tell me the same thing. I reminded him what Hyundai financing told me and he said "Why don't you take the car back to where you leased it?" I reminded him that it is HYUNDAI's policy to go wherever you want and I chose his dealership and i previously made an appointment and told his people in advance that I was not repurchasing. Ahmad became irate when I told him I would call Hyundai motor finance to speak with them. He accused me of being rude and disrespectful and said "Now, I don't care who you speak to, I'm not taking your car." I responded "Have I cursed at you? Have I raised my voice or turned over a table? I haven't done any of those things so to accuse me of being rude is ridiculous." I immediately took out my phone and pressed record. I informed him that I would videotape the conversation and asked him to repeat himself and he walked away. I began to call Hyundai Motor Finance and then a man who introduced himself as another manager called Sam; came over and said he would do the entire transaction to smooth everything over. There were no additional incidents after this time. Then Ahmad came back to apologize and give an explanation. I'm not interested in his explanation; it was disgusting. I am still in shock of the way Bay Ridge Hyundai conducted themselves. I was a loyal Hyundai customer for 6 years. I decided I no longer want a Hyundai or a lease. I have that right as a customer. I do not owe Hyundai or anyone who works for Hyundai any explanations nor do I have to put my money in a company that disrespects customers. I am disgusted and disappointed. Their behavior was deplorable. I felt bullied and targeted. I felt attacked and singled out. This experience has definitely shown me that Hyundai seems to support these bullying tactics to sell cars. These tactics really soured me on the whole Hyundai experience and due to that fact, I will not be repurchasing a Hyundai EVER. More