Hyundai Carson

To begin on a positive note, we appreciated the initial assistance offered by the dealership, including the offer to pick us up from the Amtrak station in Anaheim. However, there were some logistical hiccu assistance offered by the dealership, including the offer to pick us up from the Amtrak station in Anaheim. However, there were some logistical hiccups with coordinating our ride, which made the beginning of our visit slightly awkward. Regarding our True Car offer, we were pleased to receive the $10,000 rebate as promised. However, we encountered discrepancies regarding other aspects of the offer, particularly in relation to accessories listed. Despite our inquiries, we were told not to worry about them as they were supposedly included in the price of the car. Upon receiving the car, we discovered that these accessories were not listed on the price sheet, leading to confusion. As the day progressed, we encountered difficulties with the efficiency and communication of the sales team. There appeared to be poor delegation of tasks, and our salesman seemed to leave us without explanation during the leasing process. The overall process took much longer than anticipated, extending from 10:30 am to 7:30 pm. Additionally, we experienced delays in getting our car back, with no clear communication about the reasons for the wait. Furthermore, we were disappointed to learn that an advertised offer, offered online and on a poster in the showroom, for a complimentary charger and installation had expired, despite it being a factor in our decision-making process. Nothing on the poster said the offer had expired. Hyundai nor the dealership take responsibility for having posted an expired offer and will not assist us in obtaining this false advertising offer. Despite these challenges, we would like to commend Jeff, a salesperson who provided exemplary service towards the end of our visit. He took the time to explain the features of the car and assisted us with setting up necessary apps, which we greatly appreciated. Being that we had an offer on arrival, being at the dealership should not have taken that long. Not having a fast charger on the property was a problem and when we finally received the car, It was only charged at 87%, getting a new car, I think you should get it at a full charge as listed on the window sticker. More

I had the pleasure to work with Alfredo. He was very informative, patient and above all professiona, he made me feel comfortable and I felt no pressure for my decision. Everyone was very he He was very informative, patient and above all professiona, he made me feel comfortable and I felt no pressure for my decision. Everyone was very helpful and I felt like I was part of the family. Thank you Alfredo..I'm VERY HAPPY WITH MY NEW SONATA!! More

This dealership has always exceeded my expectations when getting a car with them. The team has been so supportive and kind. I will always return to this location!!!! getting a car with them. The team has been so supportive and kind. I will always return to this location!!!! More

This was the worst and most unprofessional experience in dealing with a service center. The tech and management were dishonest and lacked integrity. I had to wait two weeks to get my car back waiting on a m dealing with a service center. The tech and management were dishonest and lacked integrity. I had to wait two weeks to get my car back waiting on a mystery part that I was initially told was ordered only to say they sent the wrong part then come to find out it was on back order the whole time. Finally I get to pick up my car and the job wasn’t even complete, and they still tried to charge me full price. And speaking of price, that kept changing as though they were just making up numbers. I left feeling cheated and taken advantage of, and there was nothing I could do about it because I needed my car back. More

Mike was very quick and honest and got right to the point. I went down and met Ercick Ortega and he helped me . I am very satiisfied. We made the deal and they delivered the car to my house. point. I went down and met Ercick Ortega and he helped me . I am very satiisfied. We made the deal and they delivered the car to my house. More

The staff are friendly and courteous. They do try to deliver on their promises. Unfortunately, their good intentions are sometimes let down by internal bottlenecks and handoffs, leading t They do try to deliver on their promises. Unfortunately, their good intentions are sometimes let down by internal bottlenecks and handoffs, leading to long wait times. More frequent and transparent communication would be welcome. More

Jeff was very nice and helpful. So were the rest of the staf. Thank you all 😊 So were the rest of the staf. Thank you all 😊 More

Alfredo was very helpful in our purchase of the new hyundai hybrid tuscon. We appreciated his sincerity and honesty with our questions. We feel good about our purchase with the dealership and in parti hyundai hybrid tuscon. We appreciated his sincerity and honesty with our questions. We feel good about our purchase with the dealership and in particular with Alfredo. More

It was my first time in a Hyundai dealership, I can say that it was an excellent experience dealing with these knowledgeable people especially to my salesman Mr. Erick Ortega. Keep up the good work! 👏🏼👏 that it was an excellent experience dealing with these knowledgeable people especially to my salesman Mr. Erick Ortega. Keep up the good work! 👏🏼👏🏼👏🏼 Also, I was blown away with the technology of the 2024 Kona. I love it! ♥️ More

This was probably the least stressful car-buying experience my wife and I have ever had. Rosy Gomez responded quickly to our initial request and was patient when we told her we still wanted to chec experience my wife and I have ever had. Rosy Gomez responded quickly to our initial request and was patient when we told her we still wanted to check out another car at a different dealership. In the end, we made our way back to Carson and to Rosy to buy our car there, and the whole transaction was incredibly matter of fact and simple. Yanet in Finance finished it out and was also super professional and efficient. I hope we drive this car a long time, but when we're in the market again we'll definitely stop at Hyundai Carson. More