Huntley Ford

Large selection of Trucks to look at and very respectful of letting you look without being pushy of letting you look without being pushy More

2021 F-150 Lariat 30k miles- I went in for an oil change and recall. I felt that the service advisor communicated well and in a timely manner as he received updates. and recall. I felt that the service advisor communicated well and in a timely manner as he received updates. More

thank you to jaelyn williams for helping me and my family find our mach e ! find our mach e ! More

On 9-16-24, I visited Huntley Ford for an oil change. I was initially told it would take approximately 30 minutes before they can get to my vehicle. However, after waiting for 45 minutes, the Service Man I was initially told it would take approximately 30 minutes before they can get to my vehicle. However, after waiting for 45 minutes, the Service Manager, approached me and requested to speak with me in his office. I was informed that my account had been flagged as “Do Not Service” by Tim McKay, the Fixed Operations Director. When I inquired about the reason for this, I was told that it was due to my dissatisfaction with previous work and my submission of negative feedback. For the record, this is my first review of the dealership. Any prior feedback was provided directly to Ford in response to their requests for feedback, which I will detail below. My understanding is that solicited feedback is meant to help improve both the company and its dealerships. To be clear, this review is not a criticism of Ford as a brand. I have purchased four Explorers over the past decade and will continue to do so. However, I will not be doing business with Huntley Ford moving forward. Let's consider the potential reasons why I might be on their “Do Not Service” list as I have yet to get an explanation: Potential Reason #1: In September 2023, I was exploring the possibility of trading in my 2020 Explorer ST (purchased elsewhere) due to transmission issues and inquired about the new ST models at Huntley Ford. After several online inquiries and phone calls, I scheduled an appointment with a representative named Abe. Upon arriving at the dealership with my son, I was told that Abe, who was actually their GM, was unavailable despite the scheduled appointment I had with him. This marked the beginning of what I can only describe as bait-and-switch tactics. The salesperson left to confirm several questions I had regarding a vehicle in transit. His demeanor quickly shifted, and it became clear he was no longer interested in assisting me. He ended the conversation abruptly and walked away. I do believe I provided feedback on this experience. Potential Reason #2: My 2020 Explorer ST had ongoing transmission issues, which took months to address. After several visits and the involvement of a specialist, the transmission was finally repaired on 9-28-23. However, just hours after picking up the vehicle on 9-29-23, while driving at 70 mph, I experienced a severe transmission failure that caused the vehicle to lose power accompanied by loud rattling and grinding which appeared to come from under the vehicle. Red warning messages appeared, and I had to shift into neutral and back into drive to regain control. This occurred just two hours after receiving the "repaired" vehicle. I immediately, same day, traded the vehicle in at a different dealer for a 23MY. Worth mentioning, Tim McKay was also my point of contact on getting this transmission issue addressed initially. While I did not post an online review about this experience, I did provide feedback through a survey from Ford expressing my concern about the transmission failure and the danger it posed to myself, my family, and other drivers. In February 2024, I received an oil change for my 2023 Explorer at Huntley Ford. The check engine light came on within a mile of leaving the dealership. I immediately returned and the service advisor quickly scanned the SUV to determine a simple plug hadn’t been plugged back into the air filter box. Not a big deal as the team was incredibly apologetic and quick to remedy the issue. Full transparency, I do not recall doing a survey on this particular visit. Previous to the transmission issue, Huntley Ford also assisted with getting a driver seat repaired at a reduced cost as the stitching was failing prematurely. They were great with that transaction. This occurred in the summer of 2023 which Tim McKay was involved with as well. Given everything, I question whether this dealership would still refuse service if the issue involved a warranty or safety concern. I won’t be testing that theory, as I will be taking all More

I recently had an amazing experience at Huntley Ford, working with Mohammed Kittaneh as my salesperson. From the moment I arrived, Mohammed was friendly, professional, and incredibly knowledgeable. I had working with Mohammed Kittaneh as my salesperson. From the moment I arrived, Mohammed was friendly, professional, and incredibly knowledgeable. I had some challenges with my trade-in, but Mohammed and the management team went above and beyond to help me out of a tough situation with negative equity, making sure I drove off with the perfect vehicle. The entire process was smooth and stress-free, and I felt valued as a customer throughout. If you're looking for an honest and dedicated salesperson, I highly recommend asking for Mohammed at Huntley Ford! More

Online and over the phone communication is HORRIBLE! ! Don’t expect any requests of photos or even a simple phone call back!! 9-27-24 Husband flew out there via appointment with “Corey”. They raised ! Don’t expect any requests of photos or even a simple phone call back!! 9-27-24 Husband flew out there via appointment with “Corey”. They raised the price $2,000 online while husband on the plane. He arrives via Uber and nobody knew of a “Corey”….. Daniel ended up helping him. They come back with and additional almost $4,000 on top of the $2,000 for miscellaneous transportation and detail fees. My husband asks why and they said they know nothing about the lower price but will kick off transport fees if we finance thru the dealership! ABSOLUTELY SHADY FOR THEIR KICKBACKS!!! Nowhere is this anywhere in their advertisement!! Needless to say, my husband waked out and flew back to Washington tonight!! SCAMMERS!!! More

We made an appointment and drove 2 hours to buy a truck. We test drove the truck, then came back to discuss numbers. We waited almost half an hour for the salesman to return with estimates. As we waited, a We test drove the truck, then came back to discuss numbers. We waited almost half an hour for the salesman to return with estimates. As we waited, a father and son shared their frustration of how they’ve been waiting so long and the dealership lost the car they came to see. Not a good sign that multiple customers are waiting extensive times and openly discussing it. Once the salesman returned, the price had $4k of fees added, and offered $4k lower for trade in price than what KBB shows as the low end. We pushed back on the numbers, and the salesman was able to adjust things but not much. When we decided we were not going to deal, they still had our keys from when they looked at our vehicles trade value. The salesman came back with the keys and the manager, who we later found out was the owner. The manager was very condescending, and acted like we were asking too much for a fair trade in value and not thousands of dollars in extra fees. We came to an agreed number, and the manager and salesman went back to an office to see if they could make it work. While they were gone, we heard a man yelling outside to the same father and son we were talking to earlier. The man yelled at a salesman and I went out to ask the father what he was saying. The father said that the man told the salesman he’s not paying $4k in extra fees, and that it’s not right to mark the price up and not deal fairly. I told the father we were dealing with the exact same thing inside. The manager and salesman returned and the manager continued to play hard ball. We stated we were going to leave and the manager said he could do our number and continued to ask why we couldn’t make it work. We told him that we shouldn’t have to leave for you to make a fair deal, and we don’t want to support a dealership that treats customers like this. We’ve purchased multiple cars at dealerships and have never been talked down to and jerked around as much as at Huntley Ford. More

The Huntley Ford staff was friendly and did a great job keeping me updated on my vehicles progress. keeping me updated on my vehicles progress. More

During my last visit employees I dealt with were quick and professional. Other services my car needed were well explained. and professional. Other services my car needed were well explained. More

Service dept and part dept is always doing a great job. They do great work and great customer service. They do great work and great customer service. More