Hudson Nissan of Summerville

Straightforward We came in after seeing truck on website. We did a test drive and then purchased. We did a test drive and then purchased. More

Customer service was great! This is my second vehicle I have purchased from this dealership and both times were a great experience. This is my second vehicle I have purchased from this dealership and both times were a great experience. More

Dropped my car off for maintenance at 8am received a call that it was ready at 1pm once I arrived I couldn't find the tech I was working with so I stood there while everyone joked around and not one person a that it was ready at 1pm once I arrived I couldn't find the tech I was working with so I stood there while everyone joked around and not one person asked if I needed help. Then I had to continue to wait 2:30 more hours for my vehicle because the mechanic that was working on my vehicle was no where to be found. Then once my car finally ready and paid for I had to wait an additional 45 minutes because no one could find the tech who had my keys. More

Andrew was wonderful. Easy to work with & without pressure. My only negative comment could be with the explanation of the bells & whistles prior to leaving, I felt as if i Easy to work with & without pressure. My only negative comment could be with the explanation of the bells & whistles prior to leaving, I felt as if it was rushed through. . Vehicle only had enough gas to get me to the gas station. Dealership should at least give you 1/2 a tank. Mine registered 33 miles making the vehicle roar when you excelled. Financial summation is overwhelming. More

I had a great experience. Gwen was extremely nice, funny, and even relatable. She kept me informed on the process, broke the price down to me on what was done so that it was e Gwen was extremely nice, funny, and even relatable. She kept me informed on the process, broke the price down to me on what was done so that it was easy for me to understand and had great customer service from the time I walked in to the time I left. More

It went very well I received truly exceptional service Everything was fast and efficient, a very pleasant visit Everything was fast and efficient, a very pleasant visit More

I got the car I wanted at an affordable price. The friendliness and professionalism were an added bonus. The friendliness and professionalism were an added bonus. More

Courteous and respectful and professional My experience was one of my best experiences and trust that my future with Nissan at Summerville will be always excellent was one of my best experiences and trust that my future with Nissan at Summerville will be always excellent More

The service was great. The service was great and do a good job on your car service ?? The service was great and do a good job on your car service ?? More

If you are considering buying a vehicle from Hudson Nissan, beware of how they treat you after the check clears. They will say whatever it takes to get you to sign, but the moment you drive off the lot Nissan, beware of how they treat you after the check clears. They will say whatever it takes to get you to sign, but the moment you drive off the lot, you no longer matter. My husband and I are reasonable people and we try to be loyal customers. Just recently, we took our car to their service department for a minor squeak. They kept the car for three days just to diagnose it, didn't have a loaner vehicle available, and ultimately charged us $300 for basic "brake hardware" on one side. We thought the price was steep and the wait was long, but we paid it without a single complaint because we wanted to maintain a good relationship. However, we draw the line at the dealership’s negligence costing us $4,000. When we purchased our car, we made it explicitly clear that a specific federal tax credit was a material, deciding reason for our purchase. The sales team assured us we had all the necessary paperwork in our folder to submit to the government. That was completely false. Hudson Nissan refused to perform a legally required, 5-minute administrative task on their end to register the sale. Because of this missing government form, our tax return was rejected, and we are now out $4,000. We tried to make it as easy as possible for them to fix. Last Saturday, we physically brought them exact, step-by-step instructions on how to quickly register the sale online. Our saleswoman told us it was their busiest day, everyone in the finance department was "too busy with new sales," and we should come back Monday. (Message received: if you aren't actively handing them money today, you aren't a priority). We respected their time and returned Monday afternoon. We were handed off to the General Sales Manager, Jeff Jacobs. Instead of taking five minutes to help a returning customer fix a paperwork error, Jeff gave us the ultimate runaround. He confidently gave us factually incorrect information about the vehicle we purchased, claiming it didn't qualify because it "wasn't made in America" (which is completely false for the specific used-car program we bought under; you would think a General Sales Manager would know the rules for his own inventory). He acted like he had never heard of this standard government procedure, promised to "elevate the request," and sent us on our way. It is now a full week later. Jeff has completely ghosted us. No call, no update, no resolution. Regardless of the car you're buying, you need a dealership that understands the required legal paperwork and supports its customers when mistakes occur. Hudson Nissan does not. Until Jeff Jacobs and his management team decide to take five minutes to do the right thing and process our paperwork, I strongly advise taking your hard-earned money elsewhere. More