Hudson Nissan of Summerville

Awesome handling of the situation. Explained the problem and they tried to fix it. It was not fixed but overall experience was pleasant. Ashely took good care of my suggestions and tri Explained the problem and they tried to fix it. It was not fixed but overall experience was pleasant. Ashely took good care of my suggestions and tried her best to solve the problem. I appreciate her efforts and would definitely recommend. More

Great customer service, very friendly. Great communication. Everything was on time and ready when arrived. Great communication. Everything was on time and ready when arrived. More

Great customer service. Brandon assisted me from beginning to end. I even enjoyed the knowledge and the guidance of the finance team. Thank you Hudson Nissan! Brandon assisted me from beginning to end. I even enjoyed the knowledge and the guidance of the finance team. Thank you Hudson Nissan! More

I visited the Nissan dealership in Summerville, what a awful mistake. I wouldn't recommend Summerville Nissan under any circumstance. I went for a break light replacement, the tech told me my light was f awful mistake. I wouldn't recommend Summerville Nissan under any circumstance. I went for a break light replacement, the tech told me my light was fine, after placing my foot on the break for another tech, he saw that my light was out. I should've left then, needless to say approx 2hrs later, after I walked up front, my keys were sitting there, this tech said to me, immediately quoting prices, $500 and up, he began to tell me that Nissan did a complimentary diagnostic on my vehicle, and that I had about $3000 worth of work needing done. I was livid. I knew exactly what needed to be done with my vehicle, due to me already having it diagnosed. I demanded to speak with someone in Management, after another waiting period, someone appeared. He was just a bad as his technician. Please Nissan customers continue to have your Nissan service done at the other locations and NOT SUMMERVILLE NISSAN. TRASH! I'm upset just typing this review.! More

I was very dissatisfied with the process of getting my car serviced. My car was started on September 5th and I did not receive it back until 9/29th after having to make multiple phone calls in order to ge car serviced. My car was started on September 5th and I did not receive it back until 9/29th after having to make multiple phone calls in order to get updates. I was initially told my car would be ready on 9/12 but I received a call on that day that the technician was overwhelmed and my car would not be ready until the following Monday or Tuesday. Those days came and went and I heard nothing. I called and left a message on 9/17 and no one called me back. I called again on 9/19 and left another message in which no one returned my call. On Monday 9/22, I was finally able to speak to someone (I believe his name was Andrew) and he told me that my car had just been taken back into the shop that day and should be finished the end of the week. He then said that there was a note in my file that stated “they spoke to me on Thursday and told me that” to which I let him know that no one had called and spoken to me or left a message for me. Fast forward to that Friday 9/26 I called to see if my car was in fact ready and my service contact was busy and had to call me back. I unfortunately missed the call and received his voicemail telling me my car was still not done and would be ready on the following Monday. I called back attempting to touch base with him and was unable to get through. Then that Monday I received the call stating that my car was finally done. I was told that it was because car parts were not available to which I let him know is understandable, however, that should have been communicated to me just like “the technician was overwhelmed” More

Representative very pleasant and knowledgeable. Kept me informed of my car's progress. My time there is always pleasant. Kept me informed of my car's progress. My time there is always pleasant. More

I liked the fact that I saw the car there and I was able to buy the car there also to buy the car there also More

I have now been to the Summerville or n Charleston service dept 3 times within 3 weeks. First being charged over 1k to replace a sensor, then oil change, then back to have battery tightened because it service dept 3 times within 3 weeks. First being charged over 1k to replace a sensor, then oil change, then back to have battery tightened because it was not put back in correctly when sensor removed/replaced only to be charged an additional 200+ for their error. I'm now dealing with the same code coming up related to my first visit of $1k. So the integrity of work and/or diagnosis of problem is in question while I've had multiple weeks unnecessarily interrupted as these problems cant go unaddressed when dealing with my family's mode of transportation. More

Service center is clean and the staff is always friendly and listens to your concerns and listens to your concerns More