Hudson Nissan of Summerville

I am extremely disappointed with the service I have received. My tires were supposed to be rotated, but they were not, and the lug nut cover/wheel nut cap that I previously reported missing was never r received. My tires were supposed to be rotated, but they were not, and the lug nut cover/wheel nut cap that I previously reported missing was never replaced. At this point, I have serious concerns about whether the services I paid for were actually completed as represented, particularly the tire rotations. I was also told that the manager was “supposed” to call me back regarding my concerns. I did receive a call, but there was no voicemail, callback number, or opportunity provided for me to actually discuss my concerns or have them addressed. That does not constitute meaningful follow-up or customer service. Additionally, in July, my vehicle's engine warning system alerted me that the coolant was low. I had the vehicle serviced in May, and there were no reported issues with the coolant system or cap at that time. Given that the coolant was already low only a couple of months after service, I have legitimate concerns about whether the coolant was properly checked and topped off during the May service. Overall, I deeply regret my purchase and my decision to purchase a service package from your dealership. I paid for these services with the expectation that they would be performed properly and that any issues I reported would be addressed. Instead, I have experienced incomplete service, unresolved concerns, and inadequate follow-up. This has significantly damaged my trust and confidence in your dealership and in the service package I purchased. More

Corry was outstanding and so helpful with our new vehicle purchase. We got great numbers on our trades and walked out with two brand new Nissan vehicles. While the day was long, Corry made sure we were in purchase. We got great numbers on our trades and walked out with two brand new Nissan vehicles. While the day was long, Corry made sure we were in the best model for me and my partner. Never once made us feel rushed and also made sure we were the most comfortable. The dealership is clean, and they even had a food truck and lemonade stand on site that was available for purchase which was nice to not have to leave. More

BUYERS BEWARE! !!! July 3rd I financed a Infiniti QX80 with Warranty EVERYTHING WAS GREAT.... SO I THOUGHT..... JULY 10 truck went into limp mode..... contacted my s !!! July 3rd I financed a Infiniti QX80 with Warranty EVERYTHING WAS GREAT.... SO I THOUGHT..... JULY 10 truck went into limp mode..... contacted my salesman Marcus the next morning because the dealership was closed.... mediocre response at best in regards to getting any information about towing back to dealership or getting my truck repaired. I have spoke with many other salesman trying to get some help with my 5 day old purchase and they all promised a call black from the sales manager. Today is the 15th of July and I still have not heard nothing from HUDSON NISSAN OF SUMMERVILLE. More

Had a 1030 appointment for an oil change and with the appointment I was going to have a 3 hr wait. Asked to speak to customer service and they said they had over scheduled. 88 oil changes. It is unaccep appointment I was going to have a 3 hr wait. Asked to speak to customer service and they said they had over scheduled. 88 oil changes. It is unacceptable to schedule appointments that you have no way of meeting and expect your customers to wait hours for a 30 minute oil change. Additionally the customer rep said if I didn’t want to wait I could go somewhere else. I did!!! More

Customer service is great although I still don't get why it takes two hours for an oil change especially if I have an appointment. it takes two hours for an oil change especially if I have an appointment. More

Haven’t been pleased with service. Always something when I go in that they add Always something when I go in that they add More

Service was quick, parts were ready when I arrived, and I was notified when My truck was ready. Would definitely use again. was notified when My truck was ready. Would definitely use again. More

Quick and easy! They were able to get my car in and out of the shop for a few warranty concerns in less than 24 hours. They were able to get my car in and out of the shop for a few warranty concerns in less than 24 hours. More

Service was completed sooner than expected. Service advisor, George Simmons, was professional, courteous, and easy to work with. Service advisor, George Simmons, was professional, courteous, and easy to work with. More

He was friendly, courtesy and knew his job. When I pull up, he was very tentative and very polite. And he was very aware of the schedule that morning, and he showed the customer very clean wait When I pull up, he was very tentative and very polite. And he was very aware of the schedule that morning, and he showed the customer very clean waiting room. More