Hubler Ford Franklin

Never going back it’s a horrible experience if was the owner I would be ashamed of who I’m hiring to be service writers I broke the key for it to not work and got charged a lot of money for it. Totally sc owner I would be ashamed of who I’m hiring to be service writers I broke the key for it to not work and got charged a lot of money for it. Totally scam. More

Very bad customer service Hannah is very rude and lie about everything if I was a manager she would be fired by now about everything if I was a manager she would be fired by now More

I come to the dealership for diagnostic I paid for it first time when I came to do the work they want to charge me another diagnostic and when I told Kristie bowman no one asked me if it was okay to char first time when I came to do the work they want to charge me another diagnostic and when I told Kristie bowman no one asked me if it was okay to charge for extra time she lied and she said I did this place is a joke. And because they don’t know how to make a car run the manager Tony come out of his office to tell me that they not gonna work on the car they just suck I wouldn’t recommend this dealership to my worst enemy they did no progress and just want money and Kristi if I was you I would learn how to talk to customers because it was trash attitude Hubler ford stealership More

Hannah is an excellent service advisor. She is very knowledgeable and her communication is excellent. She is very knowledgeable and her communication is excellent. More

So far buying as well as servicing our vehicle, was great! Will recommend to others great! Will recommend to others More

I have purchased Ford trucks from Wayne Leach for over 20 years. The last several years it has been a new truck every year. The truck are F150 Lariats and the two were Power Boost. One from Hubler Shelbyvil years. The last several years it has been a new truck every year. The truck are F150 Lariats and the two were Power Boost. One from Hubler Shelbyville and the last one from Hubler Franklin. .I found him to be a honest and fair sales man. I have followed his move in dealerships and I will continue to work buy from Wayne as long as he decides to sale. Hubler have a nice facility and I look forward to working with the service department. Thank you Gary Gardner More

Kristie who assisted with my issues was absolutely phenomenal, very prompt, excellent at what she does, deserves a raise. phenomenal, very prompt, excellent at what she does, deserves a raise. More

The service department broke off the tire posts on our tires and said all of our tire posts were "bad" I asked them if they used the specific bit needed for the locking lug nuts, she said she's "sure they tires and said all of our tire posts were "bad" I asked them if they used the specific bit needed for the locking lug nuts, she said she's "sure they did" They did all repairs without communicating price and charged us over $800 in repairs. We told them to please not mess with the other tires because we cannot afford $800 per tire. They said we will have issues in the future with taking tires off for tire rotation/new tires. fast forward to our next oil change, we took it to a local repair place. We picked up our vehicle and saw on the paper they rotated the tires. we were very confused because we were told our posts would break off when trying to change tires? After finding out they rotated the tires, we soon realized we were scammed. The technician at hubler broke our rods and they tried to get more money out of us by staying they all neded fixed. I called the service manager to let him know and he didn't care. He said "ok.. I will look into this." with no inflection in his voice and was silent the whole time I told him. I will NEVER go back to hubler and I warn every consumer to stay away. they want your money and their technicians and employees aren't told to communicate. More

Ignoring a client after sale of defective Ford Maverick 2024, which was sold as a new with little over 3,000 miles. I asked what to do if the car was drove from Franklin to Indianapolis & from day 2 it's i 2024, which was sold as a new with little over 3,000 miles. I asked what to do if the car was drove from Franklin to Indianapolis & from day 2 it's in a garage without possibility to start it. More