Hoselton Chevrolet

Hoselton Chevrolet responded

Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience with your AC service and that this has caused you to lose trust in us. We understand how frustrating it can be when expectations aren’t met, and your loyalty means a lot to us. We take situations like this seriously, and we'd appreciate the chance to review what happened. If you'd be willing, please contact our customer experience manager directly at jphastings@hoselton.com. We want to better understand the details, look into the repair history, and see what we can do to make this right. Your experience matters to us, and we'd like the opportunity to rebuild your trust. Thank you for your past business, and we hope to find a way to earn it back.

dw responded

I’m sorry, but I will not give you another chance to screw me over later on. What’s done is done.

Hoselton Chevrolet responded

We sincerely apologize for the challenges and frustrations you've encountered with the service of your 2023 Chevy Tahoe at Hoselton Chevrolet. Our goal at Hoselton is to provide exceptional service and support to our customers, and it's clear that in this instance, we fell short. Please allow us to express our deepest apologies for any inconvenience and distress this situation has caused you. Understanding the situation fully, it's important to clarify that the issue stemmed from an aftermarket Lojack device installed by the dealer from which the vehicle was purchased. Such installations can sometimes lead to complex diagnostic challenges, which unfortunately was the case here. Despite the efforts of our service team, the diagnostic process was hindered by the aftermarket product, leading to an extended resolution time which we understand was highly frustrating for you. We want to assure you that we take your feedback seriously. Upon review of your case, we've taken steps to work directly with General Motors and the selling dealer to find a resolution. Our Service Director is actively engaging with GM to address the concerns raised and ensure a satisfactory outcome. Our commitment to you and all our customers is unwavering, and we are determined to restore your faith in our services. While the diagnostic process identified the aftermarket device as a contributing factor to the issue, leading to unexpected charges, we understand that this was not the outcome you anticipated, especially with a vehicle that's only a few months old. We are exploring all avenues to address the financial aspects of the diagnostic work and the loaner vehicle provided during this time. Your experience has prompted us to review our service processes and communication practices. Ensuring our customers receive timely, transparent, and effective service solutions is paramount. We regret any lapse in communication following your service experience and are taking immediate steps to ensure that a member of our management team reaches out to you directly to discuss a way forward. Hoselton has served the community and its families for years, and we deeply value the trust and loyalty of our customers. We are committed to turning your experience around and demonstrating the level of service and care you deserve. A Service Team Member will be in contact with you to discuss this matter further and explore how we can make this right. If you wish, you can also reach out to me, JP Hastings, Customer Experience Manager, directly at jphastings@hoselton.com. Once again, we apologize for the inconvenience you've experienced. Your feedback is invaluable to us as it helps us improve and serve you better. Thank you for bringing this matter to our attention, and we look forward to the opportunity to restore your confidence in Hoselton Chevrolet.

Hoselton Chevrolet responded

Thank you for the feedback and the 5-stars! Mike and the entire Hoselton Chevrolet sales team want to make you comfortable while you're here. The entire process is transparent with "no bogus fees" because it's all about getting you the car or SUV you want at the price you can afford. So glad we exceeded your expectations!

Hoselton Chevrolet responded

Thank you for the great review! We hope you are enjoying your new Traverse!