Spring of 2024 I needed to get the AC charged in my 2011 vehicle. Upon taking there they diagnosed it as a condensor with a hole in it. Keep it mind that last year the cooling effect of the system slowly degraded the entire summer. If I was on the expressway, the temp would stay at around 75 in August. I decided to have it serviced the next spring. I was charged well over 1000$ dollars to have it replaced and I requested upon pickup of the vehicle- the defective condensor. I have access to tools to check for pressurizing objects with extreme temperatures and found that there was in-fact no leak, in the condensor. Decided they will no longer service any vehicle I own nor will anymore purchases- be made there. I've had trouble with service there before which they rectified and earned my business back-but no more. I'm through with them.

This is my second Truck purchase from Joe Terzo. He was great to work with and I would highly recommend him to anyone looking for a new Chevy!

Edit 4/27/24 Hoselton came through and has refunded my money for the service described below. Thank you for your attention to the matter. I dropped off my 2023 Chevy Tahoe at Hoselton because the battery was dying in my garage. I was informed by Paul in Service that they would check it out, and as the car was only 6 months old, everything would be covered under warranty. After countless diagnostics over 3 weeks, the service department couldn’t figure out what the problem was. To cover their tail, Paul blamed the problem on a dealer installed Lojack device, which, of course voided the warranty EVEN THOUGH IT WAS DEALER INSTALLED. So I was suddenly on the hook for $2,300 of diagnostic work as well as a loaner, which at least Paul and one other said would also be covered as well. What could I do? I now had a loaner that was accruing daily charges. And yes, my car battery was still dead and I actually had to jump it to get it off the lot. At least one of the service guys had the decency to help me jump it so I could drive it away.

Lucky enough to get a salesman named Mike Tyson very nice young man didn't play any games he was personable and very professional and no bogus fees. You should train other salesman with his method and they would get a lot more sales. I tried East Syracuse Chevrolet but the salesman I got there was very hardcore and I would try to xxxx the customer for every dime he could.

Over a month ago, Brian DiSanto called and offered to refund my recent service expense of just over $500 dollars to settle my earlier complaint about brake rotor replacement. Since the offer of the refund, there has been no contact and no refund. I wrote the owner a letter describing my experience. Maybe he'll care that his people are damaging his business.

Over the last five years, I've done about $20,000 of business with the service department of Hoselton. My most recent visit will likely be my last. Hoselton replaced my brake rotors about 10,000 miles ago and during my inspection visit, they told me that the rotors were rusted out and delaminating. I requested that the parts be kept so I could look at them. Suspiciously, the parts were discarded so I could not look at the condition of the parts. I contacted the service director and got no response. I hope the $500 you got from me is worth the loss of the future business.