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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.1
781 Reviews

781 Reviews of Honolulu GMC Cadillac - Service Center

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June 07, 2023

The dealership accommodated we when I needed it and went above and beyond for my service. More

by JAMIEMANZOEILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Honolulu GMC Cadillac responded

Jamie, Thank you so much for your kind words for Jeff, and for taking the time to leave us this wonderful feedback! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 02, 2023

Lui was great and loved the extra touch of offering a Lyft to and from my appointment 😊 More

by BECCAROWLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Jun 03, 2023 -

Honolulu GMC Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Luis met your expectations. Thank you for choosing Honolulu Buick GMC, we look forward to having you as a valued customer for many years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 31, 2023

I loved my experience I had at Lithia! Everyone was so helpful and very attentive:) More

by Beatriz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Diaz
Jun 01, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review, Beatriz! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 30, 2023

Service has definitely improved since I was there last. I give everyone 5 stars & 2 thumbs up🤙🏼 More

by lwimberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier & the other new guy ( sorry)!
May 30, 2023 -

Honolulu GMC Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu Buick GMC, we look forward to having you as a valued customer for many years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 29, 2023

I always believe them when I turn in my cat to do wrong such as change oil safety inspection rotate tires check water fluid and violence system More

by Puau. Tufue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Honolulu GMC Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 27, 2023

Service was great but difficult to get appointment scheduled. Otherwise I was pleased with the work. More

by NOEMAIL_8086907787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know his name
May 28, 2023 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 26, 2023

The service this time was much much better than the service the last time the last time I brought the car and I had to wait for an a half hours to get the car back for an oil change and a tire rotation More

by shader-subject-0o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I, don’t remember
May 28, 2023 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 21, 2023

Excellent service from our salesperson. Very helpful, honest and available. Took extra care to put a big red bow on the car because it was a present for our daughter. More

by FANDDKENNEDY
Recommend Dealer
Yes
Employees Worked With
Sean Hamic
May 22, 2023 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 20, 2023

1st appt check up requested due to tires going flat. Told nothing wrong. I finally went to Costco and they found a nail. 2nd appt to get a tire. Told they don't have on island, need to order. 3rd appt t More

by ULTPRNCSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis
May 25, 2023 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 19, 2023

All staffs guys Awesome, nice, good guys,helpful, amazing deals and good deals.especially Nick who help us! Thank you so much!👍👋 More

by SISONMARISSA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Nakama
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Honolulu GMC Cadillac responded

It's great to hear that Nick and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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