Honolulu GMC Cadillac - Service Center

Could not have had a better experience! Happy Wife happy life .Thank you Jesus! Blessed Happy Wife happy life .Thank you Jesus! Blessed More

Honest! My Saturn Outlook had died(dead in its tracks). Dealership said that they charge $250 for the computer analyzer, and I agreed. Several days later My Saturn Outlook had died(dead in its tracks). Dealership said that they charge $250 for the computer analyzer, and I agreed. Several days later they called to say my vehicle was fixed, and ready to go. I hesitantly asked what the total was and they said less than $260! Turned out it was a short in wiring, and a blown fuse! A less reputable place could have just tacked on unnecessary charges to inflate the bill- but they didn’t!!! Sam (and crew), thank you very much for your integrity! Vince More

Worste Customer Service I ever had. Lost my car for a week, then took 2 weeks to diagnose. Never recieved any phone calls, and service won't answer the phone. I had to drive down there Lost my car for a week, then took 2 weeks to diagnose. Never recieved any phone calls, and service won't answer the phone. I had to drive down there just to check on the status, twice. Don't know how long it was done, but never did get any phone calls. Only after driving down there did I find out that the extremely uneven wear that ruined the rear tires on my 2015 SRX, is only alignment. It cost me $200 and 3 weeks of waiting, to diagnose it. Worste customer service from a completely incompetent little rude woman. I had to demand for her to walk me around the lot to find my car, after it's been a week with no call back, and she has no paperwork or idea where my car is. I hope I never have to deal with Honolulu Cadillac ever again. More

If there was a no-star option I would've put that. HORRIBLE HORRIBLE SERVICE, from the very top (management) to the middle (service reps) to the mechanics. Sent my car there 3x, 2 out the 3x were $10 HORRIBLE HORRIBLE SERVICE, from the very top (management) to the middle (service reps) to the mechanics. Sent my car there 3x, 2 out the 3x were $1000 visits, within weeks of each other. I was without my car for a week, both times. STILL HAVE ISSUES WITH MY CAR!!! It's a 2014 Cadillac XTS, not considered old yet. NOW MY AIR CON JUST WENT OUT YESTERDAY!!! A week and a half after getting it back, and 3 weeks after paying a grand to do something with the air conditioning system. Did the mechanics do this on purpose because I sent a 3- page complaint letter to Justen, their GM so they're sticking it to me financially??? Unbelievable, WORST SERVICE & MECHANICS EVER!!! More

In terms of sales, very knowledgeable, warm-hearted, and technically competent staff with a no-nonsense behavior. Was willing to work with me on their show-car, a 22 CT4 Blackwing - the only one on the isla technically competent staff with a no-nonsense behavior. Was willing to work with me on their show-car, a 22 CT4 Blackwing - the only one on the island. Andrew Morey is a phenomenal salesman. Highly recommended team. More

I had an awesome visit. Everyone is very friendly and knowledgeable. They got me in and out with everything I requested and found some other recommendations that needed att Everyone is very friendly and knowledgeable. They got me in and out with everything I requested and found some other recommendations that needed attention they also repaired. Great service!!! More

I had and awesome visit I had Irene she was great made me feel comfortable and they was fast thank you Irene and gmc feel comfortable and they was fast thank you Irene and gmc More

Sean was Great. Jen was Awesome and I think we were able to get a good deal. Everyone worked with us and found a median that is beneficial to us both. Thank you guys Jen was Awesome and I think we were able to get a good deal. Everyone worked with us and found a median that is beneficial to us both. Thank you guys for helping me find a car for my son. Koolina was actually the voice that drew me in. Sometimes we forget who initially contacted us, but she was sweet and helpful when I spoke with her. More

We left our car at the dealership because the convertible top had stopped working and we knew that a replacement part would have to be ordered. A week later I was not able to get through the service dept. li top had stopped working and we knew that a replacement part would have to be ordered. A week later I was not able to get through the service dept. line and my messages were not being answered, so I drove to the dealership in a rental car. To my surprise, the part had arrived and the car was almost ready to be picked up, but Jeff Huang was going crazy because one person had left and another was out sick. He was very apologetic and we were just so pleased that the car would be ready to be picked up the next day. Thanks. More

I don't like how to get apps I couldn't talk to anyone like before and I left a message to book appt no one called me back. Why did it change. Normally I have someone to talk too like before and I left a message to book appt no one called me back. Why did it change. Normally I have someone to talk too More