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Honda of Valley Stream - Service Center
Valley Stream, NY
3,066 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,066 Reviews of Honda of Valley Stream - Service Center
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December 25, 2020
Nothing was done to my car, charged for 5 mins of so called labor, no communication,had my car all day wasted my time. Never will go back to that place so disorganized, useless horrible managers. The re called labor, no communication,had my car all day wasted my time. Never will go back to that place so disorganized, useless horrible managers. The representative didn’t even call me to let me know she(Clara) was leaving and someone will be taking over my account.I paid for remote starter when I purchased the vehicle , it stopped working after my battery died I asked to have it looked at they said they don’t look at aftermarket stuff it was installed by them. They didn’t even explain to me the issues with my abs system until I came back demanding to speaking to a manager.then he told me my part will cost a lot I said no one told me it need replacement because I would pay to get it done. They just gave me back my car and said come back after the holidays That’s ridiculous. My car sat in the parking lot never touched until came in to get my car back they said we’ll check it now after 5 mins they charged me for 1 hr of labor when my car wasn’t checked for 1 hr. They’re horrible, disorganized ,no communication. Managers do not talk to customers if they have concerns you have to demand to speak to one because their hiding in their office. Also the manager tried to lie and say I didn’t have an appointment when I have two appointments booked one for 12/17 I rescheduled to 12/22 lied said I was a walk in I have an email and text message reminder for my appointments. He’s liar and thief charge people money for services not done. I will never purchase another Honda vehicle again the service center employees are horrible do not provide services and charge for labor.NEVER had a dealership tell me to come back after the holidays when Im having sensor problems. More
by KB
Verified Customer
December 25, 2020
Verry happy and excelente service thank you l am so happy and The play is verry confortable The Service an everything y perfecto 😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊. God blues happy and The play is verry confortable The Service an everything y perfecto 😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊. God blues More
by 73MELANIE
December 25, 2020
The folks at both sales and service are always a delight. They go above and beyond to help me every time I come in for anything They go above and beyond to help me every time I come in for anything More
by AJ1993
December 24, 2020
Clara was as sweet as can be and kept me apprised of the status of the work being done on my car. The service was done in a timely manner. status of the work being done on my car. The service was done in a timely manner. More
by webfordeb
Employees Worked With
December 23, 2020
I purchased my Accord from this same dealership in March 2017 & have only had it serviced here at this VS service ctr. Alex Marcel & the rest of the staff have always taken c/o me & my car & "squeezed" me i 2017 & have only had it serviced here at this VS service ctr. Alex Marcel & the rest of the staff have always taken c/o me & my car & "squeezed" me in 4 an appointment & service. Thank U! Happy Healthy Xmas, Holi-Daze, & New Year! More
by NEKTAR35
Employees Worked With
Other Employees :
Thank U to Michelle, who me the appointment! Thank U also to the very friendly & patient who I paid & chked out with, who's name escapes me!
December 23, 2020
Clara is great ! The wait time is ridiculous. I was the first car there. My appt was at 7am & I arrived at 6:40 so I could be the first in& out. My service was only for an oil change & tire rotation. I was first car there. My appt was at 7am & I arrived at 6:40 so I could be the first in& out. My service was only for an oil change & tire rotation. I was there for almost 3 hours& watched 2 people that were behind me leave before me. My first time visiting I was there for 2hrs & asked for my car back after I was told it would be another 3hrs & they had not even started working on my car yet. This was my second time & once again the wait was ridiculous. I’m going to give this service center one more chance before I take my business elsewhere. More
by mcpm10
Employees Worked With
December 23, 2020
My 1st time taking my car to this location. I was surprise with the service the professionalism and the greeting. Also was impress had clean and organize. surprise with the service the professionalism and the greeting. Also was impress had clean and organize. More
by SLICKWIL123
December 23, 2020
It's my second time using the Valley Stream Honda service center. They provide excellent service. The process is smooth and their staff is friendly. center. They provide excellent service. The process is smooth and their staff is friendly. More
by CB
Employees Worked With
December 22, 2020
Very helpful! She explained everything to me, gave me a follow up phone call and was pleasant to speak to. When I picked up my car, she explained everything to me again and waiting virtually no time to rec follow up phone call and was pleasant to speak to. When I picked up my car, she explained everything to me again and waiting virtually no time to receive my car. More
by MMARTINEZ1520
Employees Worked With
December 22, 2020
Excellent service, as always. Valley Stream Honda takes good care of our cars. Cars come back clean and service done properly. The new facility is fantastic. good care of our cars. Cars come back clean and service done properly. The new facility is fantastic. More
by POWERSOL
Employees Worked With
Do not recall... my normal SA is no longer there (Duval)
